Module Q: Make-up Work Flashcards
person centered care
The practice of basing resident care on individual resident needs, preferences and expectations
how does the NA demonstrate person centered care
Federal regulations for long-term care facilities support person-centered care and quality of life. There are many ways caregivers can put person-centered care into practice in a long-term care or other setting.
method of documenting facts surrounding any unexpected event in healthcare setting is
incident reports
type of incidents requires an incident report
A resident falls
A mistake is made during resident care
Something is broken or damaged by member of health care team or resident
Someone makes sexual advances or remarks to member of health care team or resident
Member of health care team injured on job
Member of health care team believes an exposure to blood and possible bloodborne pathogens has occurred
There is an angry outburst by family member or staff
Resident states that some item of value is missing
Uncomfortable situation arises
completing an incident report, the nurse aide should
Document time of incident, where in facility incident took place,who was present, and exactly what happened
If nurse aide does not see incident, but only heard about it, state that
State facts, not opinions
Describe any actions taken to help with incident
Describe any outcomes noted from actions taken
Do not document anywhere in resident’s chart that incident report completed
ability to think on ones feet
critical thinking
5 points to remember when using critical thinking skills
What am I trying to do?
What problem or problems do I need to solve?
What information do I need and where can I get it?
What basic concepts do I need to use?
What am I missing?
define family
A group of individuals related by blood, marriage, or a feeling of closeness
NA’s role in working with the family
Always be respectful and kind to family
Learn family names and address by name
Allow expressions of emotions
Permit family members to assist in care if resident does not object
Include family members in activities, dining, etc.
Get to know family – their likes and dislikes
Get familiar with family routines
Allow time for privacy during visits
After family visit ends, observe effects visit had on the resident
Report negative visit effects to supervisor
Incorporate and honor family wishes, if possible
Refer family concerns to nurse aide supervisor
Serve as link in referring family to appropriate team member
Keep in mind, each resident culture and family tradition is unique and may be different from nurse aide’s
Avoid involvement in family affairs
Be tactful when asking family member to leave resident’s room
Answer questions honestly and refer resident health status questions to nurse
Work to build positive and trusting relationship with family Let family know role is supported
Provide outside picnic areas, playground equipment, gardens
Include in care conferences
Encourage to do some or all of personal grooming
Provide area for family/support system parties
Invite families to scheduled activities
Encourage family to assist with feeding if appropriate
Encourage family to bring special foods or beverages for resident, if allowed
Encourage time together
Keep lines of communication open
Understand that family and friends will do or say things to try and please the resident
Use tact in dealing with family complaints and requests that you cannot honor
Assist families to understand the facility and how it works
Provide explanations for family questions or report to supervisor to assist the family with questions
Reassure family as they cope with resident’s actions, problems and concerns
which of the following should to nurse aide report to the nurse?
the family performs unusual religious practices
the resident is crying after visiting with family members
