Module 9 Flashcards
Jerome, a marketing professional who reports to you, believes that he is capable of meeting his $1 million sales goal this year (expectancy). And he would truly value the $10,000 bonus (valence) that he might earn as a result. In the past, your company has failed to pay out promised rewards. Therefore, in accordance with the expectancy theory, Jerome is concerned—and hence demotivated—that
the company will not follow through on its commitment to provide a bonus (instrumentality).
Instrumentality
the perceived likelihood that performance will be followed by a particular outcome.
Marv has noticed that Terri’s employee turnover rate is twice the firm’s average, and he has heard several reports of poor morale in Terri’s division. As he discusses these problems with Terri, he reviews her key employees’ performance goals. He determines that these goals are a key reason for the problems. Marv advises Terri, “Your key employees’ performance goals are a ‘textbook case’ of extinction because they are ________ and, therefore, very demotivating.”
impossible to achieve
Extinction
is withdrawing or failing to provide a reinforcing consequence
What about achievement is true?
The need for achievement is particularly high in the United States.
What is true regarding Maslow’s need hierarchy?
It holds that people satisfy their needs in a specific order.
According to Maslow,
people are motivated to satisfy the lower needs before they try to satisfy the higher needs.
________ reinforcement is often seen by removing or withholding an undesirable consequence. An example could be a supervisor returning the privilege of using a company phone after an employee had misused the phone in the past.
Negative
Negative reinforcement
is removing or withholding an undesirable consequence.
Sven directs a small team of managers. When he is conducting meetings, Amy frequently interrupts Sven and others. Sven finally warns Amy that if she does not stop interrupting, he will administer a punishment. At the next meeting, he notices that Amy interrupts less than half as much as she usually does. Sven does not want to go so far as to reward Amy, but he does want this behavior to continue. What step would best help him accomplish this?
telling Amy he will withhold her punishment if she keeps showing improvement
Premium Water, a manufacturer of jet boats and related accessories, has designed its job positions to ensure that people are attracted to the organization, show up every day, and work hard while they are there. Yet most employees stay no longer than five years. In this case, the company should focus more on motivating their employees to
remain in the organization.
productive people appear to do
-join the organization,
-remain in the organization,
-come to work regularly,
-perform,
-exhibit good citizenship.
Randy’s company was hemorrhaging money. It was also losing many valuable employees through layoffs and resignations. He tried, but failed, to motivate his best employee, Jill, by discussing her next year’s goals, appealing to her full potential as a professional. She told him she could not think about next year—she was worried about keeping her job this year. In accordance with Maslow’s need hierarchy, why is Randy failing to motivate Jill?
Randy is speaking to higher-level needs that Jill is not in a position to currently appreciate.
Job enrichment involves
restructuring a job to add higher levels of responsibility.
Creekside Robotics Corporation provides free lunch to its employees every day. The work environment is informal and friendly, which allows everyone to get to know each other. The company also holds a recreational event the last weekend of every month. Although the employees are all satisfied with these practices, the company implements a new incentive scheme to give cash rewards to employees who perform well. The company’s goal is to keep its employees motivated.
By providing free lunch to its employees every day, Creekside Robotics Corporation is satisfying the employees’ ____ needs.
physiological
