Module 8 Flashcards
The most persuasive messages are
simple and informative.
boundaryless organization
intentionally create dialogue across boundaries, turning barriers to communication into permeable membranes.
In a boundaryless organization,
barriers to communication are removed.
Lin sent a report via an email to Aisha, her manager, updating her on the status of a project she has been working on. Aisha in return has replied that she has received the report and is happy with Lin’s progress. This situation best exemplifies ________ communication.
two-way
Noise in communication is
-anything that blocks understanding or interferes with accurate information.
-could be anything that interferes with accurate communication: ringing telephones, thoughts about other things, or simple fatigue or stress.
In order to listen effectively, you should
not get bogged down in all the facts and details.
“It’s been a week since I sent the memo to the client, and I still haven’t heard back from him. I just don’t know how he feels about the bad news I had to deliver,” said Jack. His boss replied, “Why don’t you call him? You know that a disadvantage of written communication is that
the sender lacks immediate feedback.”
Eva looks at Larry and says “please listen to what I am saying. We are in complete agreement on this issue.” Larry laughs and says, “I thought you said you disagreed. I am so sorry.” This lack of communication is an example of
decoding problems.
Decoding problems
Arise when the receiver doesn’t pay attention or reads too quickly and overlooks a key point.
John does not like to share negative news with his team, so he often withholds information or puts a positive spin on it. This is an example of
filtering.
Filtering
the process of withholding, ignoring, or distorting information.
Loren, a manager, instructed his subordinate, Alpha, to remind her staff that any request for overtime pay work this weekend could only be authorized by the division manager. Alpha misunderstood Loren and explained to her staff that all were required to work this weekend with overtime pay that had been authorized by the division manager. In this context, why would it have been better for Loren to communicate to Alpha through an email instead of instructing her orally?
The message remains the same even if relayed through others.
Jefferson, the chief executive officer of Midwestern Thermal Systems, decides to explore the idea of opening an office in China and speaks to his chief financial officer, Maria, about it. She pays careful attention to everything he says and restates everything to Jefferson to make sure that she accurately understands his plans. Some employees learn of the plans from their managers, and some of these employees begin spreading the information to other colleagues.
In order to be able to do business successfully in China, Jefferson should
Jefferson, the chief executive officer of Midwestern Thermal Systems, decides to explore the idea of opening an office in China and speaks to his chief financial officer, Maria, about it. She pays careful attention to everything he says and restates everything to Jefferson to make sure that she accurately understands his plans. Some employees learn of the plans from their managers, and some of these employees begin spreading the information to other colleagues.
Employees who learned about the plans from their managers started spreading the information to other colleagues. This is an example of
the grapevine
Jefferson, the chief executive officer of Midwestern Thermal Systems, decides to explore the idea of opening an office in China and speaks to his chief financial officer, Maria, about it. She pays careful attention to everything he says and restates everything to Jefferson to make sure that she accurately understands his plans. Some employees learn of the plans from their managers, and some of these employees begin spreading the information to other colleagues.
Maria listened to everything Jefferson said and restated everything to him to make sure that she accurately understood his plans. The technique used by Maria is known as
reflection.
