Module 10 Flashcards
Jasmyn’s Spices Incorporated has developed a set of procedures to link the various subunits and departments of the corporation in order to carry out the organization’s overall mission. The procedures that link the organization parts for achieving the overall mission is referred to as
coordination
coordination
refers to the procedures that link the various parts of an organization for the purpose of achieving the organization’s overall mission.
PowerSounds Incorporated is a manufacturer of audio equipment. The corporation has production, marketing, accounting, and finance departments. They have a department that makes speakers, turntables, and accessories for professional DJs, and a department that produces equipment for home use. Marlena works in the production department manufacturing speaker components. She reports to the production manager and her project manager. Emmanuel works in the accounting department and also manages public relations. The organization requires all the employees to wear the corporation’s T-shirt as part of the uniform. There are also specific procedures that the employees must follow while manufacturing the instruments.
It can be inferred that Marlena works in a ________ department.
line
Line departments
-are those that have responsibility for the principal activities of the firm.
-Line units deal directly with the organization’s primary goods or services; they make things, sell things, or provide customer service.
Cameron wants to improve her customer service department by using information technologies to create two-way conversations with customers to gain more knowledge of their wants and preferences. Cameron wants to institute ________ management.
customer relationship
customer relationship management (CRM)
is a multifaceted process, typically using information technologies, that fosters two-way exchanges with customers so that firms know “intimately” their needs, wants, and buying patterns.
Kiera’s boss observed, “Kiera, you have 16 direct reports—a rather high number for a span of controlyet your team is functioning well, and you are managing effectively. Your success in managing with such a wide span of control tells me that
your direct reports are highly trained and have access to the information they need.”
Global Bikes, a worldwide leader in bicycle apparel products, has divisions in Africa, North America, South America, Europe, and Asia-Pacific. Each division is managed independently and has its own line and staff departments. Global Bikes organization is therefore aligned by
geographies.
geographies division
approach to departmentalization, all functions that contribute to a given geography’s business are organized under one manager.
Bella is one of three managers who report directly to the On-Time Electrical owner. Bella supervises 32 frontline repair technicians. Based on this information, On-Time Electrical would be considered a ________ organization.
flat
As operations manager for Osan Electronics, Jun is seeking to enhance the company’s core capabilities in order to make it more competitive in an ever-changing market. To that end, the company should concentrate on
revamping their system for developing new electronics.
An example of a line department is
sales
As a manager working directly under the company president, Chloe has been given the assignment of transitioning the firm from a slow-moving bureaucracy to an agile, responsive organization. Chloe knows that the structure an organization adopts to accomplish agility will depend on its strategy, its customers, and its technology.
Chloe wants to be sure that the firm focuses on competitiveness and manages its core capabilities to obtain competitive advantage. Therefore, she should recommend that the company
accumulate the right resources and eliminate resources that do not provide value.
Goal! Sportswear, a maker of clothing for soccer players, buys textiles made in South Asia, which are then sewn into jerseys, shorts, and other items of sportswear at factories in East Asia. Recently, Darius, the company president, has received a large volume of negative emails from customers concerned with allegations of unfair labor practices at these facilities, and therefore the company is reviewing its entire process. Darius has appointed Millie, Avi, and Asher, three company managers, to assess the company’s choices as to textile suppliers and production facilities and to examine what the customers—both amateur and professional soccer players—are looking for in the company’s products.
When Millie reviews the process of producing the actual sportswear, the part of the value chain she is most likely to look at is ____.
operations
Goal! Sportswear, a maker of clothing for soccer players, buys textiles made in South Asia, which are then sewn into jerseys, shorts, and other items of sportswear at factories in East Asia. Recently, Darius, the company president, has received a large volume of negative emails from customers concerned with allegations of unfair labor practices at these facilities, and therefore the company is reviewing its entire process. Darius has appointed Millie, Avi, and Asher, three company managers, to assess the company’s choices as to textile suppliers and production facilities and to examine what the customers—both amateur and professional soccer players—are looking for in the company’s products.
When Avi assesses where the company gets the textiles used to make the sportswear it sells, the part of the value chain he is most likely to look at is
inbound logistics
