Module 8 Flashcards
Types of business letters
- Sales letter
- Order letter
- Complaint Letters
- Adjustment Letters
- Inquiry Letters
- Interview follow-up letters
- Letters of recommendation
- Acknowledgment Letters
- Cover letters
- Offer letters
- Letters of resignation
to introduce a service or product to a client or customer.
Sales letters
A sales letter often includes the following:
- Description of product or service:
- Cost:
- Call to action:
a formal document that approves the purchase and sale of a product and provides product specifications
Order letter
a type of formal letter that is written to address any type of wrongdoing, offence, grievance, or anger that arises from a product, service, or other resources.
Complaint letter
created to satisfy someone who has lodged a complaint against your company,
Adjustment letter
written for the purpose of asking for something from the recipient
Inquiry letter
after interviewing for an open position to thank the interviewer for their time and to demonstrate your interest in the job further.
Interview follow-up letter
A follow-up letter will include the following:
• Overview of the interview:
• Skills related to the position:
• Gratitude:
written by another person who can confirm a professional’s qualifications and work ethic
Letters of recommendation
a letter that you receive from someone, telling you that something you have sent to them has arrived.
Acknowledgment letter
accompany your application when applying for a new position.
Cover letters
letter is an official offer of employment that describes the specific terms of the position
Offer letters
informs your employer of your intent to resign.
Letters of resignation
Use these tips when writing a formal letter
- Be concise
- Use the right tone
- Proofread
- Use proper format and presentation
- Present your ideas properly
- Customize your letter
- Be punctual with delivery
- Consider the method of delivery
- Choose the appropriate level of formality
- Limit your letter to one page
