Module 7: Textbook Material

Question 1

The principles of management are drawn from three specific
areas -

(A) Controlling, Planning, and Leading
(B) Leadership, entrepreneurship, and strategic management
(C) Planning, leadership, and tactical management
(D) Tactical, strategic, and leadership management

Answer 1

(B) Leadership, entrepreneurship, and strategic management

Question 2

Individuals and organizations who are actively involved in the organization or whose interests may be positively or negatively affected as a result of what the organization does.

(A) Shareholders
(B) Stakeholders
(C) Employees
(D) Managers

Answer 2

(B) Stakeholders

Question 3

The measurement of business performance along social, environmental, and economic dimensions.

(A) Triple bottom line
(B) Triple top line
(C) Prosperity
(D) Line item reconciliation

Answer 3

(A) Triple bottom line

Question 4

The difference between an organization’s revenues and its costs in a given period of time.

(A) Business profit
(B) Profit and Loss
(C) Accounting profit
(D) Business snapshot

Answer 4

(C) Accounting profit

Question 5

The things that you have to do as part of your job and its job description.

(A) In-role performance
(B) Job role
(C) Inside performance
(D) Leadership role

Answer 5

(A) In-role performance

Question 6

Voluntary behaviors employees perform to help others and benefit the organization.

(A) Organizational management behaviors
(B) Organizational role behaviors
(C) Organizational citizenship behaviors
(D) Organizational leadership behaviors

Answer 6

(C) Organizational citizenship behaviors

Question 7

A collection of individuals who interact with each other such that one person’s actions have an impact on the other informal groups.

Answer 7

Group

Question 8

Any aspect of a group interaction that inhibits group functioning.

Answer 8

Process loss

Question 9

A cohesive coalition of people working together to achieve mutual goals.

Answer 9

Team

Question 10

The relatively stable feelings, thoughts, and behavioral patterns a person has.

Answer 10

Personality

Question 11

The Big Five Personality Traits are:

Answer 11

Openness
Conscientiousness
Extraversion
Agreeableness
Neuroticism

Spells OCEAN

Question 12

A belief that one can perform a specific task successfully.

Answer 12

Self-efficacy

Question 13

The degree to which a person has overall positive feelings about oneself.

Answer 13

Self-esteem

Question 14

A person’s inclination to fix what is wrong, change things, and use initiative to solve problems.

Answer 14

Proactive personality

Question 15

Formalized the principles of scientific management and is most famous for his “time studies,” in which he used a stopwatch to time how long it took a worker to perform a task.

Answer 15

Frederick Taylor

Question 16

Most famous for their “motion studies,” in which they photographed workers’ hand motions at slow speeds. They then carefully analyzed the motions and removed unnecessary ones. These motion studies were preceded by timing each task, so the studies were called “time and motion studies.”

Answer 16

Frank and Lillian Gilbreth

Question 17

Writer who was critical of the principles of “Taylorism,” which tended to dehumanize workers. He raised awareness about the awful conditions of the meatpacking industry in his 1906 book, The Jungle.

Answer 17

Upton Sinclair

Question 18

Pioneered a new theory of leadership that addressed the need for leaders to have vision and to communicate that vision.

Answer 18

Warren Bennis

Question 19

A measure of performance that serves to predict where the organization is going, in terms of performance.

Answer 19

Leading indicator

Question 20

A measure of performance that tells you in real-time that the organization is on track.

Answer 20

Pacing indicator

Question 21

A measure of performance that shows how well the firm has done historically.

Answer 21

Lagging indicator

Question 22

Management strategy that reflects the aim of tying the organization’s human capital, its people, into the mission and vision.

Answer 22

Strategic human resources management (SHRM)

Question 23

A particular bundle of resources and capabilities that provides unique competitive advantages to the firm.

Answer 23

Core competencies