Module 6: Global Trends and Issues in Management

Question 1

A multinational company expands its operation to Brazil and hires Brazilians to manage the operation of the new branch. The company is using which type of approach to expand its operations?

(A) Ethnocentric
(B) Polycentric
(C) Monocentric
(D) Geocentric
(E) Egocentric

Answer 1

(B) Polycentric

Question 2

An international cultural matrix that identifies key characteristics of national cultures, including individuality and Power-Distance is called

(A) The cross-cultural assessment matrix
(B) The Rolfson Assessment Matrix
(C) The Hofstede Matrix
(D) The Global Differentiation Matrix
(E) The Global Cultural Comparison Matrix

Answer 2

(C) The Hofstede Matrix

Question 3

Which of the following is a conflict-resolution practice that seeks to satisfy both parties in a conflict?

(A) Avoidance
(B) Stipulation
(C) Competition
(D) Collaboration
(E) Appeal to authority

Answer 3

(D) Collaboration

Question 4

The process of a disinterested party intervening in a dispute, with the power to bind the disputants to an agreement is called

(A) collective bargaining
(B) win-win negotiations
(C) compromising
(D) mediation
(E) arbitration

Answer 4

(E) arbitration

Question 5

The process of a disinterested party intervening in a dispute, with only the power to guide the disputants through a resolution process, is called

(A) collective bargaining
(B) win-win negotiations
(C) compromising
(D) mediation
(E) arbitration

Answer 5

(D) mediation

Question 6

If the verbal and nonverbal parts of a manager’s message are in conflict, research suggests that an employee usually should believe which of the following?

(A) The verbal message only.
(B) The nonverbal message only.
(C) Either depending on the circumstance.
(D) Neither the verbal nor the nonverbal parts of the message.
(E) It is impossible to judge which part of the message should be believed.

Answer 6

(B) The nonverbal message only

Question 7

The distortion or withholding of information to manage someone’s reaction is called

(A) smoke screening
(B) Interference
(C) selective perception
(D) filtering
(E) conditional communications

Answer 7

(D) filtering

Question 8

Which of the following oversees the transformation process that converts inputs such as labor and raw materials into outputs such as goods and services?

(A) Operation management
(B) Control management
(C) Strategic management
(D) Human resource management
(E) Project management

Answer 8

(A) Operation management

Question 9

Lean manufacturing and Lean control techniques are designed to help organizations be more productive by eliminating

(A) Interpersonal conflicts
(B) Market competition
(C) Waste
(D) Paperwork
(E) Distractions during production Strategic management

Answer 9

(C) Waste

Question 10

Which of the following types of questions would be the best to use during a job interview?

(A) Open-ended
(B) Rotational
(C) Technology-ended
(D) Prodding
(E) Hypocritical

Answer 10

(A) Open-ended

Question 11

The version of variable pay that involves compensation to employees based on the overall profitability of their organization is called

(A) team compensation
(B) cross-functional compensation
(C) performance bonus
(D) bottom-line sharing
(E) gainsharing

Answer 11

(E) gainsharing