Module 5: Introduction to Development

Question 1

What is a UI Policy?

Answer 1

Determines what happens on a form:
setting a field mandatory
setting a field as hidden
setting a field as read only

Question 2

Where do UI Policies execute:

Answer 2

In the web browser (Client side)

Question 3

How do you set a UI Policy so it works on all views?

Answer 3

Set Global to true

Question 4

What’s the purpose of a UI Policy?

Answer 4

Managing the user experience, has nothing to do with security

Question 5

What does a data policy do?

Answer 5

Enforces data consistency using mandatory and read/only

Question 6

How does a Data policy different from a UI Policy?

Answer 6

Data also applies to all data entered via:
form
import sets
web services

Question 7

Data Policies execute on Server side (True/False)?

Answer 7

True (But can also run on client side)

Question 8

Can data policies work on List editing?

Answer 8

Yes, it appears editable, but fails to update

Question 9

UI Actions types (7):

Answer 9

Form Buttons
Form context menu items (Right click header)
Form Links (Near Related Lists)
List Buttons
List contents menu items (right click a record)
List choices (at the bottom of a list)
List links (Related links at the bottom of the list

Question 10

What are the four type of a Client Script?

Answer 10

onCellEdit()
onChange()
onLoad()
onSubmit()

Question 11

A business rule runs at 4 times:

Answer 11

Before
After
Async (queued)
Display (before the record is displayed)

Question 12

What do display Business rules typically access?

Answer 12

Scratchpads (g_scratchpad)

Question 13

How many places can a script be used?

Answer 13

Over 30

Question 14

Name the 8 most common places a script is used:

Answer 14

UI/Data Policy
Business rule
Client Scripts
UI Macros/Scripts/Properties/Pages
Script Includes
Transform Maps
Flow Scripts
ACL Scripts

Question 15

What scripts run on the browser?

Answer 15

Client side scripts: UI Policies and Client Side Scripts

Question 16

What script runs when data is being saved?

Answer 16

A business rule

Question 17

What provides additional functionality in an instance?

Answer 17

Plugins

Question 18

What is an Update Set?

Answer 18

A group of customizations that can be moved between instances

Question 19

How do you apply an update set?

Answer 19

1 Retrieve
  A  System Update Sets > retrieved Update Sets
  B Click Import Update Set from XML
  C  Choose a file to upload
  D  Upload the file
2 Preview
3 Commit

Question 20

How do you … Retrieval from a remote Instance

Answer 20

System Update Sets > Update Sources

All update sets marked as complete come over

Question 21

What type of records aren’t captured in update sets?

Answer 21

Data records

Question 22

The first time you connect to an instance, what must you do?

Answer 22

Test Connection

Question 23

What is GAC?

Answer 23

Guided Application Creator

Question 24

What’s a delegated developer?

Answer 24

Non-admin users and groups that can develop applications

Question 25

What rights can delegated developers get?

Answer 25

All File Type access
Integrations (Rest)
Reporting
Workflow
Service Catalog (Can make and edit catalog Items)
Service Portal (Can edit the portal)
Flow Designer
Tables and Forms (columns, form layout, and list layout)
Manage ACL's and Roles
Allow Scripting

Question 26

Are GAC scoped apps?

Answer 26

True

Question 27

What is ATF?

Answer 27

Automated Test Framework

Question 28

When do ATF tests run?

Answer 28

On demand

Scheduled

Question 29

What is the Developer API Documentation URL?

Answer 29

developer.servicenow.com

Question 30

What ServiceNow tool is used by developers to create a custom app?

Answer 30

Studio

Question 31

What protects “Applications” by restricting access to files and data?

Answer 31

Application Scoping

Question 32

How can a user display the scope in the banner frame?

Answer 32

System Settings (Gear icon)
Developer Tab
Show application picker in header