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ServiceNow Quebec Fundamentals > Module 1 - User Interface and Navigation > Flashcards

Module 1 - User Interface and Navigation Flashcards

1
Q

What type of Platform is ServiceNow

A

aPaaS Application Platform as a Service

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2
Q

Name the three types of Workflows

A

IT Workflows
Employee Workflows
Customer Workflows

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3
Q

Name the three Interfaces

A

Now Platform user Interface
Now Mobile App
Service Portal

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4
Q

What is an instance?

A

A Single implementation of ServiceNow

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5
Q

Name the 7 authentication methods

A 
Local database
Multi-provider Single Sign-on
Multifactor
LDAP
SAML 2.0
OAuth 2.0
Digest Token
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6
Q

What table are users in?

A

sys_user

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7
Q

What table are user groups in?

A

sys_user_group

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8
Q

What does a role do?

A

Grant access to applications and other parts of the platform AND assign security rights

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9
Q

What table are roles in?

A

sys_user_role

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10
Q

Are roles added to users or Groups?

A

Groups

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11
Q

What 4 things do the admin role give access to?

A

Provides access to all platform features
applications
functions
data.

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12
Q

What role allows approvals?

A

approver_role

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13
Q

What roles allows user of the service catalog

A

None are needed

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14
Q

What role is used by Process Users?

A

ITIL

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15
Q

What file lists Impersonations logs?

A

glide.sys.log_impersonalization

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16
Q

What two group roles can’t be impersonated?

A

Human resources and Security Incident Response

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17
Q

What do Elevated Roles grant access to modify?

A

ACLs

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18
Q

Name the three parts of the Now Platform User Interface

A

Application Navigator
Banner Frame
Content Frame

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19
Q

The Banner frame does what?

A

Highlights important tools and instance settings

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20
Q

The Application Navigator does what?

A

Based on your role, it shows Application Menus and modules

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21
Q

The Content Frame does what?

A 
Displays information like Lists
Forms
Dashboards
Knowledge Bases
Service Catalogs
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22
Q

What does clicking on the logo do?

A

Return to the Homepage

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23
Q

What does the User Menu do?

A

opens the profile information and other options

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24
Q

What allows you to communicate with others real-time?

A

Connect Chat

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25
Q

What icon personalizes settings

A

The gear

26
Q

What are the four components used to locate applications and modules?

A

Filter Navigator
All Applications Tab
Favorites tab
Your history tab

27
Q

What are the four ways to create a Favorite?

A

Click the star by a module
Click the star by an application
Select CREATE FAVORITE from a list or form context menu
Drag a breadcrumb to the favorites bar

28
Q

What 4 things are recorded in the History tab?

A

Forms
lists
Catalog Items
homepages visited

29
Q

Name the 6 Interface Types

A 
Homepage
List
Form
Dashboard
Knowledge Base
& Service Catalog
30
Q

where can you locate the ServiceNow documentation?

A

docs.servicenow.com

31
Q

Define a list

A

A set of records from a table within the content frame

32
Q

What is a context menu?

A

Provide different levels of control of a given list view

33
Q

What are the three Context menus for a List?

A

List
Column
record

34
Q

What are the parts of a list?

A 
Title bar
Column headings
list filter with breadcrumbs
a column header search
field values
35
Q

What is a filter?

A

A set of conditions applied to a table to isolate a subset of data

36
Q

What are the thee components of a condition?

A

Field
Operator
Value

37
Q

When using Natural Language Search, what does ASK do?

A

Set the filter applied to the breadcrumb

38
Q

What can new Tags can applied to? (3)

A

Me
groups/users
Any user

39
Q

A view is a customized _____ or _____ that define which _____ appear and in what order

A

List
Form
Fields

40
Q

Can views be assigned to roles?

A

Yes

41
Q

A list layout …

A

shows and hides fields from a view

42
Q

Users can adjust the list using ….

A

Personalization

43
Q

What’s applied to a list to isolate a subset of data?

A

Filters

44
Q

What categorizes, flags, and locates records

A

Tags

45
Q

A row in a list represents …

A

A record

46
Q

All forms have these 6 icons:

A 
Form Context Menu
Paperclip
Show Activity Stream
Personalize
More Options
UI Actions
47
Q

COMMON field type:

A 
Reference
Date/Time
String
Choice
T/F
48
Q

What does a Formatter do?

A

It’s an element used to display information that is not a field in the record.

49
Q

What are five Formatter examples?

A 
Activity
Process
Parent breadcrumbs
Approval summarizer
CI Relations
50
Q

How do you adjust the format of a Form? (2)

A

Form Design and Form Layout

51
Q

Name the three components of the Form Design Interface

A

Page Header
Field Navigator
Form Layout

52
Q

What’s a related list?

A

Show records in tables with a relationship to the current table

53
Q

What does the Personalize form icon do?

A

It affects what you see on the form.

54
Q

Click SUBMIT to …

A

Insert a new record and return to the previous screen.

55
Q

Click Update to …

A

Saves existing record and return to the previous screen.

56
Q

Right click and Save to …

A

Save the existing for and stay on the screen

57
Q

What populates several fields with 1 click?

A

A template

58
Q

How do you update branding?

A

System Properties > Basic configuration UI16

59
Q

What icon in the banner frame allows a user to configure their instance?

A

System settings (Gear)

60
Q

Why change the look of an instance?

A

To distinguish between instances, comply with company branding standards, increase user acceptance

61
Q

How big can a company logo be?

A

No taller than 20 px

ServiceNow Quebec Fundamentals (6 decks)

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