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ServiceNow Quebec Fundamentals > Module 1 - User Interface and Navigation > Flashcards

Module 1 - User Interface and Navigation Flashcards

1
Q

What type of Platform is ServiceNow

A

aPaaS Application Platform as a Service

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2
Q

Name the three types of Workflows

A

IT Workflows
Employee Workflows
Customer Workflows

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3
Q

Name the three Interfaces

A

Now Platform user Interface
Now Mobile App
Service Portal

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4
Q

What is an instance?

A

A Single implementation of ServiceNow

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5
Q

Name the 7 authentication methods

A 
Local database
Multi-provider Single Sign-on
Multifactor
LDAP
SAML 2.0
OAuth 2.0
Digest Token
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6
Q

What table are users in?

A

sys_user

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7
Q

What table are user groups in?

A

sys_user_group

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8
Q

What does a role do?

A

Grant access to applications and other parts of the platform AND assign security rights

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9
Q

What table are roles in?

A

sys_user_role

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10
Q

Are roles added to users or Groups?

A

Groups

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11
Q

What 4 things do the admin role give access to?

A

Provides access to all platform features
applications
functions
data.

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12
Q

What role allows approvals?

A

approver_role

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13
Q

What roles allows user of the service catalog

A

None are needed

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14
Q

What role is used by Process Users?

A

ITIL

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15
Q

What file lists Impersonations logs?

A

glide.sys.log_impersonalization

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16
Q

What two group roles can’t be impersonated?

A

Human resources and Security Incident Response

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17
Q

What do Elevated Roles grant access to modify?

A

ACLs

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18
Q

Name the three parts of the Now Platform User Interface

A

Application Navigator
Banner Frame
Content Frame

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19
Q

The Banner frame does what?

A

Highlights important tools and instance settings

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20
Q

The Application Navigator does what?

A

Based on your role, it shows Application Menus and modules

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21
Q

The Content Frame does what?

A 
Displays information like Lists
Forms
Dashboards
Knowledge Bases
Service Catalogs
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22
Q

What does clicking on the logo do?

A

Return to the Homepage

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23
Q

What does the User Menu do?

A

opens the profile information and other options

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24
Q

What allows you to communicate with others real-time?

A

Connect Chat

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25
What icon personalizes settings
The gear
26
What are the four components used to locate applications and modules?
Filter Navigator All Applications Tab Favorites tab Your history tab
27
What are the four ways to create a Favorite?
Click the star by a module Click the star by an application Select CREATE FAVORITE from a list or form context menu Drag a breadcrumb to the favorites bar
28
What 4 things are recorded in the History tab?
Forms lists Catalog Items homepages visited
29
Name the 6 Interface Types
``` Homepage List Form Dashboard Knowledge Base & Service Catalog ```
30
where can you locate the ServiceNow documentation?
docs.servicenow.com
31
Define a list
A set of records from a table within the content frame
32
What is a context menu?
Provide different levels of control of a given list view
33
What are the three Context menus for a List?
List Column record
34
What are the parts of a list?
``` Title bar Column headings list filter with breadcrumbs a column header search field values ```
35
What is a filter?
A set of conditions applied to a table to isolate a subset of data
36
What are the thee components of a condition?
Field Operator Value
37
When using Natural Language Search, what does ASK do?
Set the filter applied to the breadcrumb
38
What can new Tags can applied to? (3)
Me groups/users Any user
39
A view is a customized _____ or _____ that define which _____ appear and in what order
List Form Fields
40
Can views be assigned to roles?
Yes
41
A list layout ...
shows and hides fields from a view
42
Users can adjust the list using ....
Personalization
43
What's applied to a list to isolate a subset of data?
Filters
44
What categorizes, flags, and locates records
Tags
45
A row in a list represents ...
A record
46
All forms have these 6 icons:
``` Form Context Menu Paperclip Show Activity Stream Personalize More Options UI Actions ```
47
COMMON field type:
``` Reference Date/Time String Choice T/F ```
48
What does a Formatter do?
It's an element used to display information that is not a field in the record.
49
What are five Formatter examples?
``` Activity Process Parent breadcrumbs Approval summarizer CI Relations ```
50
How do you adjust the format of a Form? (2)
Form Design and Form Layout
51
Name the three components of the Form Design Interface
Page Header Field Navigator Form Layout
52
What's a related list?
Show records in tables with a relationship to the current table
53
What does the Personalize form icon do?
It affects what you see on the form.
54
Click SUBMIT to ...
Insert a new record and return to the previous screen.
55
Click Update to ...
Saves existing record and return to the previous screen.
56
Right click and Save to ...
Save the existing for and stay on the screen
57
What populates several fields with 1 click?
A template
58
How do you update branding?
System Properties > Basic configuration UI16
59
What icon in the banner frame allows a user to configure their instance?
System settings (Gear)
60
Why change the look of an instance?
To distinguish between instances, comply with company branding standards, increase user acceptance
61
How big can a company logo be?
No taller than 20 px

ServiceNow Quebec Fundamentals (6 decks)

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