Module 1 - User Interface and Navigation Flashcards
What type of Platform is ServiceNow
aPaaS Application Platform as a Service
Name the three types of Workflows
IT Workflows
Employee Workflows
Customer Workflows
Name the three Interfaces
Now Platform user Interface
Now Mobile App
Service Portal
What is an instance?
A Single implementation of ServiceNow
Name the 7 authentication methods
Local database Multi-provider Single Sign-on Multifactor LDAP SAML 2.0 OAuth 2.0 Digest Token
What table are users in?
sys_user
What table are user groups in?
sys_user_group
What does a role do?
Grant access to applications and other parts of the platform AND assign security rights
What table are roles in?
sys_user_role
Are roles added to users or Groups?
Groups
What 4 things do the admin role give access to?
Provides access to all platform features
applications
functions
data.
What role allows approvals?
approver_role
What roles allows user of the service catalog
None are needed
What role is used by Process Users?
ITIL
What file lists Impersonations logs?
glide.sys.log_impersonalization
What two group roles can’t be impersonated?
Human resources and Security Incident Response
What do Elevated Roles grant access to modify?
ACLs
Name the three parts of the Now Platform User Interface
Application Navigator
Banner Frame
Content Frame
The Banner frame does what?
Highlights important tools and instance settings
The Application Navigator does what?
Based on your role, it shows Application Menus and modules
The Content Frame does what?
Displays information like Lists Forms Dashboards Knowledge Bases Service Catalogs
What does clicking on the logo do?
Return to the Homepage
What does the User Menu do?
opens the profile information and other options
What allows you to communicate with others real-time?
Connect Chat
What icon personalizes settings
The gear
What are the four components used to locate applications and modules?
Filter Navigator
All Applications Tab
Favorites tab
Your history tab
What are the four ways to create a Favorite?
Click the star by a module
Click the star by an application
Select CREATE FAVORITE from a list or form context menu
Drag a breadcrumb to the favorites bar
What 4 things are recorded in the History tab?
Forms
lists
Catalog Items
homepages visited
Name the 6 Interface Types
Homepage List Form Dashboard Knowledge Base & Service Catalog
where can you locate the ServiceNow documentation?
docs.servicenow.com
Define a list
A set of records from a table within the content frame
What is a context menu?
Provide different levels of control of a given list view
What are the three Context menus for a List?
List
Column
record
What are the parts of a list?
Title bar Column headings list filter with breadcrumbs a column header search field values
What is a filter?
A set of conditions applied to a table to isolate a subset of data
What are the thee components of a condition?
Field
Operator
Value
When using Natural Language Search, what does ASK do?
Set the filter applied to the breadcrumb
What can new Tags can applied to? (3)
Me
groups/users
Any user
A view is a customized _____ or _____ that define which _____ appear and in what order
List
Form
Fields
Can views be assigned to roles?
Yes
A list layout …
shows and hides fields from a view
Users can adjust the list using ….
Personalization
What’s applied to a list to isolate a subset of data?
Filters
What categorizes, flags, and locates records
Tags
A row in a list represents …
A record
All forms have these 6 icons:
Form Context Menu Paperclip Show Activity Stream Personalize More Options UI Actions
COMMON field type:
Reference Date/Time String Choice T/F
What does a Formatter do?
It’s an element used to display information that is not a field in the record.
What are five Formatter examples?
Activity Process Parent breadcrumbs Approval summarizer CI Relations
How do you adjust the format of a Form? (2)
Form Design and Form Layout
Name the three components of the Form Design Interface
Page Header
Field Navigator
Form Layout
What’s a related list?
Show records in tables with a relationship to the current table
What does the Personalize form icon do?
It affects what you see on the form.
Click SUBMIT to …
Insert a new record and return to the previous screen.
Click Update to …
Saves existing record and return to the previous screen.
Right click and Save to …
Save the existing for and stay on the screen
What populates several fields with 1 click?
A template
How do you update branding?
System Properties > Basic configuration UI16
What icon in the banner frame allows a user to configure their instance?
System settings (Gear)
Why change the look of an instance?
To distinguish between instances, comply with company branding standards, increase user acceptance
How big can a company logo be?
No taller than 20 px
