Module 2 Collaboration Flashcards
What is a TASK?
Any record that can be assigned or completed by a ServiceNow user
A record in the Task table
When does work stop on a Task?
When State is moved to Closed
How are assignments automated?
Assignment Rules
Where do I find the assignment rules?
System Policy > Rules > Assignment module
What can an assignment rule do?
Set a user, group, or run a script to select a user or group
What is predictive Intelligence?
Machine learning algorithms to set field values during record creation
What applications helps you locate my groups work?
My Work and My Group
What messaging tool lets you work real-time in ServiceNow?
Chat
What icon opens up the Chat window?
Two overlapping squares
What are the three components of the Connect Workspace?
Connect Sidebar
Conversation Pane
Conversation Tools
What does the activity stream show?
Recent history and updates by me and other viewers
What three things are noted in the Activity section?
Who, What, When
What icon is the Activity Stream and where is it?
Heartbeat icon on any list
What are the two types of Visual Task Boards?
Freeform and data driven
What tools alert users? (3 things)
SMS
Meeting Investigation
Name the three tabs of a notification
When to Send, Who will receive, and what it will contain
What’s a subscription
A notification on something in the system even if it doesn’t effect me directly.
How many Standard report types are there?
25
How do you make a Report visible to a group?
Share it
What’s a Published report?
A report with an external URL.
What’s the problem with Public repots?
Most data requires an authenticated user
What are the four PA Architecture parts?
Widget, Tables, Data Collector, and Dashboard
How do you open the Report designer?
Reports > View/Run
Name 3 ways to share a report to other people
Scheduled Email
Export to PDF
Publish
What are the 4 report tabs?
Data, Type, Configuration, Style
What should you consider when using PDF?
Obsolete info, no access control