6 Brain Dumps Flashcards by Carl Simpson

What are the types of Client script used in ServiceNow?
Options are :

onCellEdit & onLoad
onSubmit & onChange
A and B
None of the above

Answer : A and B

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Jelly Scripting is used in which of the following? (Select all that Apply)

UI Macros
UI Policy
UI Action
Content Managment System

Answer :
UI Macros
Content Managment System

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How to get security_admin role/ elevated privilege for a user session.
Options are :

A Select the Elevate Role option in the security admin

B. Add security role to the user from Roles related list in user record

C. Select the security_admin option in the Elevate Roles section

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Incident extends which table? Options are :

Task

Change Request

RITM

Problem

Answer : Task

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What is an order guide?Options are :

It defines every table and field in the system. It contains information about a field’s data type, character limit, default value, dependency and other attributes

It allows user to order everything they need for one particular request

It’s a bunch of access controls for a table, i.e., show me all access controls for table

None of the above

Answer : It allows user to order everything they need for one particular request

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Where does the global text search appear?

Banner

Left Navigation Pane

Content Area

Answer : Banner

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You can limit Service Now access by IP ranges.
Options are :

True

False

Answer : True

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What provides a guide for moving data from import sets? Options are :

Data Source

Transform Maps

Coalesce Fields

Business Rules

Answer : Transform Maps

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Update sets cannot be merged. Options are :

True
False

Answer : False

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What table is used to track all changes in an update Set? Options are :

update_set

Incident

sys_update_xml

sys_update_set

Answer : sys_update_set

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What are events caused by? Options are :

User action and scripts

Workflow Scripts and Business Rules

Class extension or reference

None of the above

Answer : Workflow Scripts and Business Rules

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Which one on the homepage has access to knowledge base? Options are :

Report

News

Catalog Item

All the above

Answer : News

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Production, Development and Test/QA are the only types of environments in remote instances ServiceNow.

Options are :

True
False

Answer : True

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Types of SLA (SLA, OLA & UC) are defined in which field? Options are :

Retroactive Start

Condition Field

Type Field

Duration

Answer : Type Field

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What are the out of box progress stages for a Service Request? Options are :

Waiting for approval

Fulfillment

Delivery

All of the above

Answer : All of the above

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What is true about deleting tables? Options are :

An ESS user can delete any table

Deleting a table doesnot delete associated elements like views

only tables beginning with “u_” can be permanently deleted

Answer : only tables beginning with “u_” can be permanently deleted

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What are the main tools you can use to automate servicenow? Options are :

System properties > css

Ui policy, data policies, ui actions and scripts

Lists, global text search, navigation filter, live feed

None of the above

Answer : Ui policy, data policies, ui actions and scripts

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What is never captured in an Update Set?
New users

A list of configuration changes

Workflow which is not published

A set of record details that uniquely identify the update set.

None of the above

Answer : Workflow which is not published

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Which one is used to group related fields together?
Options are :

Form Layout

Sections

List Layout

View

Answer : Sections

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Which one of the following statements describes the purpose of an update set?

Move customizations from Production to Development

Create a standard process for moving customizations from instance to instance

Load incidents data from one instance to other instance

Answer : Create a standard process for moving customizations from instance to instance

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What happens if a match is found with the field that’s been marked coalesce? Options are :

It is one record in the sys_user_role table; and, it’s a personal that is assigned to a group or person, i.e., grant access and assign security controls

The existing record will be updated with the new

The existing record will not be updated with the new information

None of the above

Answer : The existing record will be updated with the new

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SSO abbreviation is Options are :

Single Sign On
Service Sign on
Single Source on
Source Sign on

Answer : Single Sign On

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What is the list mechanic?

Load the data into an import set table; create a transform map to match. What’s going where; run transform; cleanup the import set table

It’s a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on

Through access controls … Controls every level in the ServiceNow object hierarchy. You can control specific tables and fields.

None of the above

Answer : It’s a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on

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What is the sequence of conditions in an SLA definition? Options are :

Start, Hold, Halt

Start, In Progress, Stop

Begin, Hold, Halt

Start, Pause, Stop

Answer : Start, Pause, Stop

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What's a module and application in the example ... Incident > create new Options are : Incident is an application and create new is the module Incident is a module and create new is an application Incident and create new both are applications Incident and create new both are modules

Answer : Incident is an application and create new is the module

Difference between Business Rule & Client Script? Options are : Business rule works on before insert, update and delete in a database & client script works only on Submit. Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load. Business Rule works on Browser side and client scripts works on Server side. There is no difference b/w the two.

Answer : Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.

Access to tables and fields are governed by Access Control. Options are : True False

Answer : True

Default update set can be set to Completed? Options are : No Yes but other default update set will be created Yes and no other default update set will be created

Answer : Yes but other default update set will be created

What Details does a knowledge article hold? (Select all that apply) Known errors User Solutions Troubleshooting tips User information All of the above

Known errors User Solutions Troubleshooting tips

What is an Access Control List (ACL)? Options are : Database Table Update Set It's a bunch of access controls for a table None of the above

Answer : It's a bunch of access controls for a table

What are the three basic elements of a workflow? Options are : SLA definition, Task SLA, SLA workflow Approval, notification and task Task, Table and Fields None of the above

Answer : Approval, notification and task

End Users can personalize the list layouts for themselves. Options are : True False

Answer : True

What related tables does the schema map show? Options are : Sys_user Cmdb_ci_computers Class extension or reference All of the above

Answer : Class extension or reference

How can we avoid creating duplicates while importing data? Options are : Coalesce Field Transform Script sys_id Transform Field

Answer : Coalesce Field

Resetting the list layout globally will over ride personal preferences. Options are : True False

Answer : False

ESS users have access to only self service portal. Options are : True False

Answer : True

What is a ci? Options are : CI is a menu of any application in ServiceNow CI is a table in serviceNow CI is a tangible device or intangible dedicated software in CMDB None of the above

Answer : CI is a tangible device or intangible dedicated software in CMDB

Example of Contextual Security Options are : (Pick 1) Data Policy Business rules ACL

Answer : ACL

A Schema Map Displays which of the following: (Select all that Apply) Incidents Extended Tables Task Table Extending Tables Workflows Reference Table

Answer : Extended Tables Extending Tables Reference Table

What is an ACL defined and applied to? Options are : Specific Table User Specific user on a CI Specific group of users Specific Role or user

Answer : Specific Role or user

When relating to Task SLA Time-Based Fields, The Breach time is the same as Planned end time. Options are : True False

Answer : True

What is the significance of Order field on Catalog Item variables? Options are : It established the display order of variables - Listed in ascending order values It displays the number to the left side of the variable It provides the order in which data will be parsed

Answer : It established the display order of variables - Listed in ascending order values

Which of the following does an ESS have access to? Options are : Help the help desk Visual Task Boards Incidents (created by you) All the above

Answer : All the above

What is a sys_id? Options are : It is a unique 16 character globally unique id used to identify a record It is a unique 24 character globally unique id used to identify a record It is a unique 32 character globally unique id used to identify a record

Answer : It is a unique 32 character globally unique id used to identify a record

For UI policy to be applied on all views which among the following should be checked? Options are : Global On Load Condition Run Script

Answer : Global

Users cannot read, write, create, or delete data unless access controls are in place to explicitly allow those actions. Options are : True False

Answer : True

Which of the following is an example of custom table? Options are : Project Custom sys_scripts u_incident

Answer : u_incident

UI action is the method to put buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities. Options are : True False

Answer : True

Which element controls what data users can access? Options are : UI Action Workflow ACL

Answer : ACL

Where would you go to view an existing workflow? Options are : They wouldn't see it because it's nested under application Workflow > workflow editor System Properties System Definition

Answer : Workflow > workflow editor

A ______ is a cell in a table which holds an individual piece of data. Options are : Data Record Field List

Answer : Field

What does the search term !* search do? Options are : Homepage Means does not contain Forms and lists None of the above

Answer : Means does not contain

Personalizing a list for an individual user will not affect other users list layout. Options are : True False

Answer : True

Where can an admin go to see what release is running on an instance? Options are : System diagnostics > stats > stats System diagnostics > upgrade history System diagnostics > transaction log Home page and gauges

Answer : System diagnostics > stats > stats

Context Menus, List Buttons, Form buttons are? Options are : Buttons Business rules UI Pages UI Actions

Answer : UI Actions

In regard to service catalog, what are variables? Options are : Email, sms, meeting invitation They define the questions to ask the end user ordering the catalog Unencrypted http browser, digest token authentication, saml 1.1 browser post file, saml 2.0 web None of the above

Answer : They define the questions to ask the end user ordering the catalog

A variable set can be used in multiple catalog Items. Options are : True False

Answer : True

Which of the following gets automatically captured in an update set? Options are : Table, Schedule, Forms Table, Forms, Data Table, Forms, Homepages Table, Forms, Views

Answer : Table, Forms, Views

Notifcations are sent out when an event has been fired. Options are : True False

Answer : True

Which of the components are visible on Workflow welcome screen? (Select all that Apply) Options are : List of published workflows New Workflow Button Catalog Form Pallete Tabs

Answer : List of published workflows New Workflow Button Pallete Tabs

Which of the following is possible via an inbound action? Options are : Schedule a Job Sends an e-mail notification Modifying existing Records All of the above.

Answer : Sends an e-mail notification

If a workflow is not published, it will be captured in update set. Options are : True False

Answer : False

Application Navigation search history is stored somewhere or not? Options are : Yes No

Answer : Yes

Which application is visible to all the users? Options are : Problem Self-service Incident Clone

Answer : Self-service

How do you enhance homepage performance in case of gauges? To diagnose problems and improve homepage performance, administration can: Options are : Turn on homepage debugging Troubleshoot slow reports Parallel homepage rendering Homepage caching All the Above.

Answer : All the Above.

On an Application Menu, if the role field is left blank, then? Options are : All users can see the application menu Only ITIL and Admins can see the appliaction menu Only admins can see the Application menu

Answer : All users can see the application menu

How do you edit the existing themes of the ServiceNow Instance? Options are : Using Themes Menu under System UI Using Navigation Menu under Application Under Content Management, Instance color marking None of the above

Answer : Using Themes Menu under System UI

Searches are available in? (Select all that Apply) Options are : Knowledge base List Form Navigation Filter

Answer : Knowledge base List Navigation Filter

Which of the following is a set of tables containing assets and business services controlled by a company? CI List CI CMDB Servers List Assets List

Answer :CMDB

How to make a UI Action run on the client side instead of server side? Options are : Set the "Run at" field to "Client" Select the "Client" checkbox Select the "Use as UI Policy on the client" checkbox UI Actions can only run on server. There isn't a way to make them run on the client

Answer :Select the "Client" checkbox

Which of the following is most suitable to apply governance rules to decide who can access certain fields in certain tables? Options are : ACL Data Policy Client Scripts UI Policy

Answer : ACL

What happens when you change the order of columns using the Column Context Menu > Configure > List Layout? Options are : None of the listed answers The order of columns for this list changes only for the logged-in user The order of columns for this list changes for all users except the users who personalized the list The order of columns for this list changes for all users

Answer :The order of columns for this list changes for all users except the users who personalized the list

Which one of the following authentication methods is not supported in ServiceNow? All the listed methods are supported in ServiceNow LDAP Digest Token OAuth SAML

Answer :All the listed methods are supported in ServiceNow

Which one of the following orders is used by default to sort lists? order > number > name number > created order > number > created number > order number > order > name

Answer :order > number > name

Which technique is used to access information from referenced fields from related tables? Field navigator Dot Walking Dot navigation Table Walking

Answer :Dot Walking

The branding changes applied using the Settings icon will only affect the currently logged-in user and will not affect other users FALSE TRUE

Answer :TRUE

One of the important features in Now Platform is that it is specialized to specific departments TRUE FALSE

Answer :FALSE

Every task can be assigned to an assignment group and to a specific user at the same time. TRUE FALSE

Answer :TRUE

Which table is used to store Roles? sys_access_role sys_role sys_user_role sys_acl

Answer :sys_user_role

Which of the following modules can you used to access variable sets? Service Catalog > Catalog Variables > Maintain Sets Service Catalog > Catalog Variables > Maintain Variables Service Catalog > Variable Sets Service Catalog > Variables > Variable Sets Service Catalog > Catalog Variables > Variable Sets

Answer :Service Catalog > Catalog Variables > Variable Sets

When personalizing a list view, the Personalize List (gear) icon changes to show that the list has been personalized TRUE FALSE

Answer :TRUE

The benefit of the activity stream inline editor is that you can add comments to tasks without opening them TRUE FALSE

Answer :TRUE

You are trying to import some data and you would like to map the fields in the source with the fields in the target table. Which of the following features provides visually intuitive environment for specifying mapping between Import Set fields and Target table fields? Automatic Mapping Utility Mapping Assist Utility Visual Mapping Utility Transform Map

Answer :Mapping Assist Utility

ServiceNow supports multiple service catalogs TRUE FALSE

Answer :TRUE

You need to create a new field in a table. What is the field type that you should use if your field needs to display records from another table? Reference Query Choice Table

Answer :Reference

ServiceNow instance is single-tenant TRUE FALSE

Answer :TRUE

In the context of Flow designer, which of the following are examples of ServiceNow core actions? (select all that apply) Schedule job Delete Record Activate Plugin Wait for Condition Ask for Approval Repeat

Answer : Delete Record Wait for Condition Ask for Approval

In a catalog item, you need to change the "Order Now" button to read "Submit", what should you do? In catalog item, Select "Submit" in "Button Type" field In catalog item, Check "Hide order button" checkbox In catalog item, Uncheck "Show order button" checkbox In catalog item, Select "Request" in "Request Method" field In catalog item, Select "Submit" in "Request Method" field

Answer :In catalog item, Select "Submit" in "Request Method" field

Which of the following are valid options in the "When" field in the business rule form? (select all that apply) After In Parallel Async Sync Before Display

Answer : After Async Before Display

Delegated developers automatically get the admin role Options are : TRUE FALSE

Answer :FALSE

A Service Catalog may include which of the following components? A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors C. Catalog Items, Asset Contracts, Task Surveys D. Record Producers, Order Guides, and Catalog Items

D. Record Producers, Order Guides, and Catalog Items

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A. A metric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

C. A metric is used to measure and evaluate the effectiveness of IT service management processes

The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form

C. The Order field in the Variable form

Reports can be created from which different places in the platform? (Choose two.) A. List column heading B. Metrics module C. Statistics module D. View / Run module

A. List column heading D. View / Run module

Knowledge Base Search results can be sorted by which of the following? (Choose three.) A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views

A. Most recent update C. Relevancy E. Number of views

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? A. RITM (Number)>REQ (Number)>PROCUREMENT (Number) B. REQ (Number)>RITM (Number)>PROCUREMENT (Number) C. REQ (Number)>RITM (Number)>TASK (Number) D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)

C. REQ (Number)>RITM (Number)>TASK (Number)

Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorite C. Tag D. Bookmark

B. Favorite

What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide C. A request D. An SLA

C. A request

From the User menu, which actions can a user select? (Choose three.) A. Send Notifications B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users E. Order from Service Catalog F. Approve Records

B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users

Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule B. UI Action C. Client Script D. UI Policy

B. UI Action

Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes. B. They are the building blocks. C. They are optional. D. They provide options.

B. They are the building blocks.

Table Access Control rules are processed in the following order: A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name

B. table name, parent table name, any table name (wildcard)

What is the platform name for the User table? A. u_users B. sys_users C. x_users D. sys_user

B. sys_users

A REQ number in the Service Catalog represents`¦ A. the order number. B. the stage. C. the task to complete. D. the individual item in the order.

A. the order number.

Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms

B. UI Pages

Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as ג€Completeג€, change it back to ג€In Progressג€ until it is applied to another instance

A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

Which of the following is used to initiate a flow? A. A Trigger B. Core Action C. A spoke D. An Event

A. A Trigger

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price D. Service Catalog variables are global by default

D. Service Catalog variables are global by default

Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship

A. It displays actions such as creating quick reports, configuring the list, and exporting data

Which one statement correctly describes Access Control rule evaluation? A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first B. If more than one rule applies to a row, the older rule is evaluated first C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed D. Rules are evaluated from the general to the specific, so a table rule must be active to continue

C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

When using the Load Data and Transform Map process, what is the Mapping Assist used for? A. Mapping fields using the Import Log B. Mapping fields using Transform History C. Mapping fields using an SLA D. Mapping fields using a Field Map

D. Mapping fields using a Field Map

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items

A. The CMDB contains data about tangible and intangible business assets

In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field

A. Field, Operator, then Value

Which statement is true about business rules? A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript C. A business rule must not run before a database action occurs D. A business rule monitors fields on a form

B. A business rule can be a piece of Javascript

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave

A. onSubmit C. onCellEdit D. onLoad F. onChange

Which type of tables may be extended by other tables, but do not extend another table? A. Base Tables B. Core Tables C. Extended Tables D. Custom Tables

A. Base Tables

Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information

C. Order Guide provide the ability to order multiple, related items as one request

Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments

A. Connect Chat

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) A. Service Processes B. User Permissions C. Tables and Fields D. A Database E. The Dependency View

A. Service Processes C. Tables and Fields D. A Database E. The Dependency View

What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data

B. A formatter is a form element used to display information that is not a field in the record

When searching using the App Navigator search field, what can be returned? (Choose four.) A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges

A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites

Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys_ID Pulling C. Dot-Walking D. Record-Hopping

C. Dot-Walking

What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Which one of the following statements best describes the purpose of an Update Set? A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Update Set are visible only in the instance to which they are applied

A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) ``` A. Banner Image B. Record Number Format C. Browser Tab Title D. System Date Format E. Form Header Size ```

A. Banner Image C. Browser Tab Title D. System Date Format

What is the function of user impersonation? A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list

A. Testing and visibility

What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking

B. The definition for each table and column

When working on a form, what is the difference between Insert and Update operations? A. Insert creates a new record and Update saves changes, both remain on the form B. Insert creates a new record and Update saves changes, both exit the form C. Insert saves changes and exits the form, Update saves changes and remains on the form D. Insert saves changes and remains on the form, Update saves changes and exits the form

D. Insert saves changes and remains on the form, Update saves changes and exits the form

How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry

A. Event Log contains generated Events, the Event Registry is a table of Event definitions