Module 4: Employability Skills Flashcards
What do employers look for?
Employees who can quickly step up
to managerial roles
What does APT-S Skills stands for?
A - Academic (Intellectual Skills)
P - Personal (Interpersonal Skills)
T - Task-Management (Operational Skills)
S - Self-Management (Intrapersonal Skills)
What APT-S Skills does this statement belongs?
“We look for people who combine academic excellence with common sense”
- Recruitment brochure; Travers Smith LLPA
Academic (Intellectual Skills)
What APT-S Skills does this statement belongs?
“If I see silly mistakes in an application, even in a covering email, I bin it. I am not going to have time to correct their work if I appoint them.”
- Managing Director, SME
Academic (Intellectual Skills)
What APT-S Skills does this statement belongs?
” I need my frontline staff to be able to provide clear, accurate information to the public. They need to respond quickly to what they are hearing, adapting the message to suit the customer. Team leader and managers must excel at communication in order to resolve difficult
situations quickly and effectively.”
- General Manager, Call Center for Large
International Utility Company
Personal (Interpersonal Skills)
What APT-S Skills does this statement belong?
“I want someone who is going to keep a sound grip on our projects. I want to feel reassured that the projects would
be well managed, that I would be given early warnings of potential risks or problems, preferably with realistic
proposals for resolving these”
- CEO of UK National Charity
Task-Management (Operational Skills)
What APT-S Skills does this statement belong?
“…so you won’t expect to be spoon fed. You’ll be eager to throw your ideas into the mix, shoulder your fair share of responsibility and prove you know how to put
customers first.”
- Heinz, 2014
S - Self-Management (Intrapersonal Skills)
What is work readiness?
- Positive Attitude
- Professionalism
- Customer Service Approach
- Dependability
- Initiative
- Uses time efficiently
- Entrepreneurial Sense
Define Positive Attitude
- Have a “can-do” attitude taking reasonable responsibilities
- Efficient with time
- Flexible when necessary (e.g., working in a new location, extending paid hours to relieve a co- worker)
Define Professionalism
- The abilities and skills to undertake the specialist work; adhering to relevant codes of practice.
- Produce work with high standards matched with
accuracy, timeliness, promptness, politeness,
sensitivity, and respect the well-being of self and
colleagues
Produce work with high standards matched with
accuracy, timeliness, promptness, politeness,
sensitivity, and respect the well-being of self and
colleagues
Professionalism
The abilities and skills to undertake the specialist work; adhering to relevant codes of practice.
Professionalism
Define Dependability
Employers value those whom they can depend
on to:
- Gets the job done as they would want
- Makes sensible, workable decisions that are suitable to the context
- Meets deadlines and other given requirements
- Avoid reckless, unprofessional or risky or
unwanted behaviors
Provide a list of Employers value those whom they can depend
on to based on Dependability:
- Gets the job done as they would want
- Makes sensible, workable decisions that are suitable to the context
- Meets deadlines and other given requirements
- Avoid reckless, unprofessional or risky or
unwanted behaviors
- Have a “can-do” attitude taking reasonable responsibilities
- Efficient with time
- Flexible when necessary (e.g., working in a new location, extending paid hours to relieve for a co- worker)
Positive Attitude
Provide the list where it defines Work Readiness:
- Positive Attitude
- Professionalism
- Customer Service Approach
- Dependability
- Initiative
- Uses time efficiently
- Entrepreneurial Sense
Define Initiative
- Works independently
- Resourcefulness
- Proactiveness
- Open for improvements and alternatives
- Seizing opportunities
- Understand how organizations work
- Works independently
- Resourcefulness
- Proactiveness
- Open for improvements and alternatives
- Seizing opportunities
- Understand how organizations work
Initiative
- “Time is money”
- When taking on new hires, employers
will be looking for those who can be efficient in using their time at work
Efficient with Time
Define Efficient with Time
- “Time is money”
- When taking on new hires, employers
will be looking for those who can be
efficient in using their time at work
Complete this sentence:
“The customer is always right _____________”
“The customer is always right in matters of taste
Who stated that “The customer is always right in matters of taste”
Harry Gordon Selfridge
Define Entrepreneurial sense
- Employers look for some evidence of interest in the kinds of issues relevant to their business
- If you are interested in the company, you should be able to provide them with sensible and evidence-based answers.
Employers look for some evidence of interest
in the kinds of issues relevant to their business
Entrepreneurial sense
If you are interested in the company, you
should be able to provide them with sensible
and evidence-based answers.
Entrepreneurial sense
Define Customer-Service Approach
Employers take notice to those who actively listens to the customers, understand their needs, and put their customers first.
Employers take notice to those who actively listens to the customers, understand their needs, and put their customers first
Customer-Service Approach
Provide the list of Benefits of being your own boss
- Support your own vision
- Implement own ideas
- More control over own future
- Responsible for your own success and failure
Provide the list of Realities of being your own boss
- Freedom of Time
- Being in-charge
- Lucrative Income
- Responsibilities
Define Freedom of time
- To make your business work, you have to be prepared to work every
long hours, especially in the first few years. - Most entrepreneurs are so passionate about their concept that they don’t count the hours they work.
Define Being in-charge
- This does not mean that you get to do everything in your way. Listen carefully to the potential market.
- You may have to adapt your concept, product and plans to fit the needs of the market and investors.
Define Lucrative income
- Possibly, one can make big amount of money in business. Some companies, especially some online start-ups, have been overnight successes.
- Most businesses are small and remain small. You may make small profits - or worse, a loss.
Define Responsibilities
- Know your obligations and liabilities because you are in-charge.
- You have to deliver on what you have committed.
- You are responsible for the health and safety of your employees, visitors and customers.
This means that you have a “can-do” attitude.
Positive Attitude
You are able to provide clear, accurate information because of this skill.
Interpersonal Skills
This skill allows you to avoid making mistakes such as in your application letters
Intellectual Skill
This skill shows that you are confident in yourself enough to throw your ideas into the mix
Intrapersonal Skills
This attitude means that you are flexible when necessary
Positive Attitude
This is a quality that shows people can rely on you to get the job done.
Dependability
This is a quality that shows you are willing to take advantage of the opportunities presented to you.
Initiative
Managing your ______ well shows employers that you are efficient in your work.
Work Readiness
Having ______ shows employers that you are interested in the business and has a sense for it.
Entrepreneurial sense
