Module 3: Organizing for Project Performance Flashcards
What are the 5 stages of a project team? (Hint Find Some Nice People Alright)
Forming - introductions
Storming - strengths are noticed
Norming - cohesive unit
Performing - operating w/o supervision
Adjourning - “mourning”, end of project
What are 2 internal main roles in a predictive project life cycle?
PM: leads and sees project all the way through
TMs: help PM achieve obj and is compromised of roles and responsibilities that depend on project obj.
What are the roles in an adaptive project life cycle?
Self organizing team where everyone leads and is cross-functional.
What other positions are involved in a project?
Coordinators, functional managers, specialists/contractors, change control boards (predictive cycles only), adaptive roles (agile coach, scrum master) and Project Management Office (PMO).
What are the three recommendations for handling conflict?
Focus on:
the issues
present and future
search for alternatives
Defn: Unilateral Decision Making
Decisions are made by 1 person
Defn: Multilateral Decision Making
Decisions are made by more than 1 person.
Con of unilateral decision making
Can lack perspectives of others. How would stakeholders feel if they were not involved?
Pro and Con of multilateral decision making
Increases likelihood of support, but also increases time it takes to make a decision.
Project team decision making often follows a _ and _ pattern
Diverge and converge
Types of stakeholders
Core/Key(PMs) -> Internal/Direct(PMO) -> External/Indirect (supplier, customer)
Common project artifacts to keep track of stakeholders
Registry, assessment matrix, power/interest grid and power/interest/influence matrix.
Defn: Product owner
Responsible for maximizing the value of products and managing backlog.
Defn: Project Manager
Focuses on external business environments, such as getting funding and interacting with customers.
Defn: Process Owner
Has the authority and accountability for a specific process and its objectives. They would address efficiency and effectiveness of a business process.
Defn: Process Managers
Look after business process execution. Often multiple processes.
Defn: Business Analyst
Assess project feasibility and collaborates with the team.
What are the 3 steps to help manage stakeholders?
Identify them, plan their engagement and manage/monitor engagement.
5 benchmarks of stakeholder interaction
Remember: URNSL
unaware, resistant, neutral, supportive and leading
What is this?
Power - Interest Matrix
Where do the core stakeholders fall on the matrix?
Manage closely
Where do the stakeholders who can be very helpful, but have little power?
Keep informed
Where do stakeholders who need to be dealt with cautiously but are not very interested in the project?
Keep satisfied
Where do stakeholders who can impact the project in the future fall on the matrix?
Monitor
