Module 3: Organizing for Project Performance Flashcards
What are the 5 stages of a project team? (Hint Find Some Nice People Alright)
Forming - introductions
Storming - strengths are noticed
Norming - cohesive unit
Performing - operating w/o supervision
Adjourning - “mourning”, end of project
What are 2 internal main roles in a predictive project life cycle?
PM: leads and sees project all the way through
TMs: help PM achieve obj and is compromised of roles and responsibilities that depend on project obj.
What are the roles in an adaptive project life cycle?
Self organizing team where everyone leads and is cross-functional.
What other positions are involved in a project?
Coordinators, functional managers, specialists/contractors, change control boards (predictive cycles only), adaptive roles (agile coach, scrum master) and Project Management Office (PMO).
What are the three recommendations for handling conflict?
Focus on:
the issues
present and future
search for alternatives
Defn: Unilateral Decision Making
Decisions are made by 1 person
Defn: Multilateral Decision Making
Decisions are made by more than 1 person.
Con of unilateral decision making
Can lack perspectives of others. How would stakeholders feel if they were not involved?
Pro and Con of multilateral decision making
Increases likelihood of support, but also increases time it takes to make a decision.
Project team decision making often follows a _ and _ pattern
Diverge and converge
Types of stakeholders
Core/Key(PMs) -> Internal/Direct(PMO) -> External/Indirect (supplier, customer)
Common project artifacts to keep track of stakeholders
Registry, assessment matrix, power/interest grid and power/interest/influence matrix.
Defn: Product owner
Responsible for maximizing the value of products and managing backlog.
Defn: Project Manager
Focuses on external business environments, such as getting funding and interacting with customers.
Defn: Process Owner
Has the authority and accountability for a specific process and its objectives. They would address efficiency and effectiveness of a business process.
Defn: Process Managers
Look after business process execution. Often multiple processes.
Defn: Business Analyst
Assess project feasibility and collaborates with the team.
What are the 3 steps to help manage stakeholders?
Identify them, plan their engagement and manage/monitor engagement.
5 benchmarks of stakeholder interaction
Remember: URNSL
unaware, resistant, neutral, supportive and leading
What is this?
Power - Interest Matrix
Where do the core stakeholders fall on the matrix?
Manage closely
Where do the stakeholders who can be very helpful, but have little power?
Keep informed
Where do stakeholders who need to be dealt with cautiously but are not very interested in the project?
Keep satisfied
Where do stakeholders who can impact the project in the future fall on the matrix?
Monitor
What is this?
Salience model
Stakeholders with _ elements in the salience model are the ones to be the most aware of & should be spent the most time with.
2
What are some of the PMs major responsibilities
Initiation, organization, control, planning, execution and reporting
What is this?
PMI Talent Triangle
What is “Ways of Working” on PMI Talent Triangle
Using right tools at the right time
When value creation is enabled for “Ways of working” - what skills does the PM use/gain?
Scheduling, managing financials, issue log creation, risk matrices,
What is “Power Skills” on the PMI Talent Chart?
Collaborative leadership, communication, Innovative mindset, empathy
When value creation is enabled for “Power Skills” - what skills does the PM use/gain?
Creating and maintaining a vision, motivating others, displaying interpersonal/communication and negotiation skills.
What is “Business Acumen” on the PMI Talent Chart?
Practice strategic and business management. Cultivate effective decision making.
When value creation is enabled for “Business Acumen” - what skills does the PM use/gain?
Building effective, collaborative relationships with stakeholders, implementing strategy that maximizes business value, developing goals.
Defn: Intrinsic Motivation
Motivation from inside individuals
ex: finding pleasure in work
Defn: Extrinsic Motivation
Motivation from external factors
Ex: salary/bonuses
Motivation is closely tied to what psychological theory?
Maslow’s Hierarchy of Needs
Where do the motivators fall on MHoN?
Belonging, Importance and self actualization
Where do demotivators fall on MHoN??
Security and survival
Herzburgs 2 factor theory states that needs are seperated by _ and _
satisfiers and desatisfiers
Defn: Emotional Inteligence
Capability to understand your own and others emotions
What are the 4 S’s of EI?
Self management, social skills, self-awareness and social awareness
What are the 4 tenants of ethics in project management?
Really hope fairies read
Responsibility, respect, fairness and honesty.
