Module 2 - Unit 2 - Using Apps

Question 1

Software Applications

Answer 1

Applications (or apps) are the software programs that let users fo useful things with their computer, such as create and edit documents, browse websites, send email, watch videos, or play games.

Question 2

Installing a desktop applications on Windows

Answer 2

Windows create special folders for storing system and application files called “Windows” and “ Program Files.”

Question 3

Involvement of the User Account Control (UAC) during installations of desktop applications on Windows

Answer 3

Windows also checks whether the program has a digital certificate proving it has been created by a trustworthy software publisher.

Question 4

What is the difference between desktop applications and applications installed from Windows Store?

Answer 4

Unlike desktop applications, store apps run in a restrictive sandbox. This sandbox is designed to prevent a store app from making system-wide changes and prevent a faulty store app from “crashing” the whole OS or interfering with other apps and applications.

Question 5

Which tab in the ‘properties’ of a desktop application installed on Windows is useful for troubleshooting?

Answer 5

Details tab, it will let you know whether you are running a version with the latest patches.

Question 6

Which tab in the ‘properties’ of a desktop application installed on Windows you should go when running an application made for a newer version of Windows, on a older version of Windows?

Answer 6

Compatibility tab, the user can attempt to run the program on compatibility mode.

Question 7

What is the alternate solution to re-installation of the program did not work?

Answer 7

Use the repair option if there is one.

Question 8

Clean uninstall

Answer 8

If uninstalling and reinstalling does not work, you may need to perform a clean uninstall. Essentially this means removing files and settings manually, following the instructions on the vendor’s website.

Question 9

Programs and Features - View installed updates

Answer 9

The list will display patches or hotfixes installed for Windows. You can use the wizard to uninstall a patch.

Question 10

What is the common license use for software that the users have to comply?

Answer 10

End User License Agreement (EULA)

Question 11

What does the EULA specify in essence?

Answer 11

Defines the terms of how the software is being used and distributed.

Question 12

Group use / Site license

Answer 12

The company can install the software on an agreed number of computers for an unlimited number of employees to use at the same time.

Question 13

Concurrent license

Answer 13

The company can allow only a set number of users to it any one time.

Question 14

Client Access Licenses (CAL)

Answer 14

Software bought under this license can be installed onto a network server so that all authorized users can access it without it being installed on each individual computer.

Question 15

Subscription-based licensing

Answer 15

Organizations or individual pay a per-user monthly fee to get access to the software. In this model, upgrades are provided as part of the subscription.

Question 16

Shareware

Answer 16

Software that you can install free of charge so that you can evaluate it for a limited period. If you decide to continue using the software after this period, you must register it, usually for a fee.

Question 17

Freeware

Answer 17

Software that is available free of charge, although its copyright is held by the publisher or designer. It is likely that a freeware will have restrictions to be used commercially, redistribution or resale.

Question 18

Open source

Answer 18

Software that is distributed such that the source code and design is available to the users. The idea is that other programmers can investigate the program and make it more stable and useful. An open source license does not forbid commercial use of applications derived from the original, but it is likely to impose the same conditions on further redistributions.

Question 19

Productivity software

Answer 19

Refers to applications that help users complete typical office tasks. Such tasks might include writing a letter or report, making a sales presentation, or processing orders.

Question 20

Spreadsheet software

Answer 20

A software that has the ability to display data in rows, columns and cells, enabling complex calculations to be carried out.

Question 21

Word processing software

Answer 21

Applications that help users to write and edit documents

Question 22

Presentation software

Answer 22

Software that enables users to create sophisticated slide shows.

Question 23

Visual Diagramming software

Answer 23

Assists the creation of diagrams by providing templates and shapes for it.

Question 24

Collaboration software

Answer 24

Software where multiple users can work together on the same file or project.

Question 25

Email software

Answer 25

An application that allows the user to compose and send messages an then receive messages form others

Question 26

Personal Information Manager (PIM)

Answer 26

PIM software provides features for storing and organizing information, such as contacts and calendar events and appointments

Question 27

Remote Desktop

Answer 27

Allows a user to connect to a computer over a network. The remote desktop server runs on the target computer.

Question 28

Instant Messaging (IM)

Answer 28

Software that allows users to communicate in real time.

Question 29

Voice over Internet Protocol (VoIP)

Answer 29

Packages voice communications as data packets, transmits them over the network, then reassembles the packages to provide two-way, real-time voice communication

Question 30

Video Conferencing

Answer 30

Can also be known as Video Teleconferencing (VTC). A software that allows users to configure virtual meeting rooms, with options for voice, video, and instant messaging. Other features often include screen sharing, presentation/whiteboard, file sharing, and polls and voting options.

Question 31

Telepresence

Answer 31

A term used to refer to particularly sophisticated video conferencing solutions. The idea is that the participants have a real sense of being in the same room.

Question 32

Desktop Publishing (DTP)

Answer 32

Similar to word processing but with more emphasis on the formatting and layout of documents than on editing the text.

Question 33

Computer Aided Design (CAD)

Answer 33

Software that makes technical drawings and schematics easier to produce and revise.

Question 34

Project management software

Answer 34

Involves breaking a project into a number of tasks and assigning responsibilities, resources and timescales to ensure the completion of those tasks

Question 35

Customer Relationship Management (CRM)

Answer 35

These are applications for organizing sales leads and contacts. There are also any number of programs designed to assist with marketing, including optimizing use of the web and social media.

Question 36

Database software

Answer 36

Database packages enable the user to store, organize, and retrieve information. Databases can search through thousands of records very quickly and display data in a format specified by the user.

Question 37

eXtensible Markup Language (XML)

Answer 37

XML format is also increasingly important for data storage, as it allows for a high level of integration between different types of systems.

Question 38

Line of Business (LOB) functions

Answer 38

The purpose of LOB functions is to implement specific functions that cannot be performed by ‘off-the-shelf’ software.

Question 39

What compatibility information should you confirm before installing a software application?

Answer 39

That it works with the version of Windows that you have and that your computer meets the system (hardware) requirements.

Question 40

Following installation of a program written for an older version of windows, you receive an alert that it might not have installed correctly. What feature could you use to make the program run correctly?

Answer 40

Use the program’s Compatibility tab to use settings for the older Windows version

Question 41

Why would Windows prompt you to enter a password if you try to install a software application?

Answer 41

Installing an application requires administrator privileges and is an action protected by User Account Control. If you were logged on as an administrator already, you might have to enter the password on a domain; if you were logged on as an ordinary user, you would have to enter the administrator’s user name and password.

Question 42

Windows comes with web server software but it is not enabled by default . How would you install this software?

Answer 42

Use the Turn Windows features on or off dialog from Programs and Features

Question 43

Following installation of an application, another program on our computer has stopped working. What could you do to try to fix it?

Answer 43

Try using the Repair option in Programs and Features (if available) or re-installing the program.

Question 44

Why might one of your first tasks on receiving a new computer be to remove software applications?

Answer 44

The computer may be bundled with pre-installed software that you do not want.

Question 45

In order to obtain support, the software vendor wants to know the application’s product ID. How would you locate this information?

Answer 45

Usually via the Help > About menu.

Question 46

What is the difference between freeware and open source software?

Answer 46

Open source means that the programming code used to design the software is also mad available (and you must make it available in turn if you sell or distribute any part of it). Freeware means the software product costs nothing to use but this does not mean that the code is made available too or that you could modify the software and distribute it yourself.

Question 47

What type of software would you use to configure a server by connecting to it over the network?

Answer 47

Remote Desktop.

Question 48

What type of software manages tasks, dependencies, and timelines?

Answer 48

Project management software.