Module 15

Question 1

As we discussed last week, Office Depot was underperforming compared to their competitors Staples and Office Max. In order to do this, the CEO had to demonstrate the need for them to revamp how they conduct business. The CEO initiated which step of Lewin’s Three Step Model?

Answer 1

Unfreezing

Not…
Transformation
Action research
Refreezing

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Question 2

What are the steps of Lewin’s Three-Step Model?

Answer 2

(Check this.)
Unfreezing
Transformation
Refreezing

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Question 3

Organizations have legal, political, and economic factors, among a variety of other environmental influences, that they must consider when making decisions. These factors influence importing materials from the environment, transforming them, and returning products or services back into the environment. This is an example of which theory?

Answer 3

General Systems Theory

Not…
Burke’s Theory of Organizational Change
Porras & Robertson’s Theory of Organizational Change
Action Research

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Question 4

Which of the following best describes the difference between Burke’s Model of org change and Porras & Robertson’s model of org change?

• Porras and Robertson’s model is more focused on external influences of change
• Burke’s model is more focused on external influences of change
• Porras and Robertson believe that for organizations to change, individuals’ behavior must change
• Burke believes that for organizations to change, individuals must change

Answer 4

Porras and Robertson believe that for organizations to change, individuals’ behavior must change

• Porras and Robertson’s model is more focused on external influences of change
• Burke’s model is more focused on external influences of change
• Burke believes that for organizations to change, individuals must change

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Question 5

What is distinctive about Porras & Robertson’s model of org change?

Answer 5

Porras and Robertson believe that for organizations to change, individuals’ behavior must change

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Question 6

IO psychologists are seen as the expert in the consulting relationship. However, according to Schein, sometimes consultants should provide solutions and sometimes consultants should allow the organization to come to the solution in their own time. When consultants ask organizational members what they have done to solve the issue, this is an example of what level of the process consultation?

Answer 6

Action Alternative Interventions

Not...
Diagnostic Intervention
Exploratory Inquiry
Action Alternative Interventions
Confrontive Interventions

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Question 7

What is an example of Action Alternative Interventions?

This is a level of what?

Answer 7

When consultants ask organizational members what they have done to solve the issue,

Process consultation

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Question 8

Given what you know about the strengths and weaknesses of total quality management (TQM) techniques, which company would TQM be BEST suited as an intervention?

Colorado State University (higher education)
Hilton Hotels (accommodations)
Manitowoc Ice Company (manufactures commercial ice machines)
Chili’s (restaurant services)

Answer 8

Manitowoc Ice Company (manufactures commercial ice machines)

Seems continuous improvement - manufacturing focused

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Question 9

What are the strengths and weaknesses of total quality management (TQM) techniques?

Answer 9

time and that it’s a long-term investment, project, but it often yields much higher product QUALITY (from internet, not from text)

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