Module 11 Flashcards
Lately, Kara has been getting lazy with work she shows up late, leaves early, and has even stopped wearing her protective goggles. However, her employer has been keeping track of each of Kara’s infractions. In this example, what type of performance-related data is the organization collecting?
Personnel Data
Not…
Subjective Evaluations
Production Data
Citation Data
Mod 11 Quiz
What is an example of personnel data?
Lately, Kara has been getting lazy with work she shows up late, leaves early, and has even stopped wearing her protective goggles. However, her employer has been keeping track of each of Kara’s infractions.
Mod 11 Quiz
At his last job, Craig was a great salesperson his sales were always high and his customers loved him. However, Craig just got married and had to take a new job in a different city. Unfortunately, Craig did not receive adequate training and was assigned one of the toughest sales districts. If Craig’s boss were to make an attribution error about why Craig is no longer a top salesperson, he would believe that Craig…
-is distracted because he is newly married
Not…
- Was doing the best he could in a tough district
- Did not get enough training
- Is still figuring out his new professional role and responsibilities
Mod 11 Quiz
Craig did not receive adequate training and was assigned one of the toughest sales districts. His boss thinks he isn’t performing well because he is distracted because he is newly married. What is this an example of?
Attribution error – attributing something to inside Craig rather than circumstantial
Mod 11 Quiz
According to the predictors of employee absence discussed in the book, which of the following is MOST likely to report absent to work?
A male who works for a company with lenient absence control policies
A female who works for a company with strict absence control policies
A female who works for a company with lenient absence control policies
A male who works for a company with strict absence control policies
A female who works for a company with lenient absence control policies
Mod 11 Quiz
A female who works for a company with lenient absence control policies is more likely to…
Arrive late and miss work.
Mod 11 Quiz
Of the following, who is LEAST likely to leave their current job?
High performer
Low performer
Moderate performer
A new employee
Moderate performer
Mod 11 Quiz
Jex & Britt identify three areas of research to explain workplace violence on the part of employees. These three areas of focus are:
-The size of the work space, the organizational culture, and the individual’s personality.
Not…
- The physical environment, the organizational environment, and the individual’s personal characteristics.
- The organizational environment, the stress level of the job, and the noise level of the job.
- The fairness of the pay, the average age of the employees, and the stress level of the job.
Mod 11 Quiz
What do the three following categories/areas explain? The size of the work space, the organizational culture, and the individual’s personality.
Who identified them?
three areas of research that explain workplace violence on the part of employees.
identified by Jex & Britt
Mod 11 Quiz
Define coercive power.
Influence through punishing people. This power base is dependent on creating fear. The follower reacts to the fear that some negative consequence will occur if he or she fails to comply.
Byrne 276
Define reward as a source of power.
Opposite of coercive power. Leader gives rewards to get followers to do what’s desired.
Byrne 276
Define Legitimate power. What is another name for it?
Influence through the position other leader holds. Includes the ability to use both coercive and reward power.
Byrne 276
Define expert power.
Influence is threw knowledge or perception of knowledge. Followers listen to the leader because of his or her expertise.
Byrne 276
Define referent power.
Influence comes through followers liking or admiring the leader.
Byrne 276
Define informational power.
Influence by having information that others need or want. The leader is influential only when he or she has the needed information.
Byrne 276
