Module 12 Flashcards
Karla just became the regional manager of her division. She was told thatas the regional manager, she would be expected to contribute to the planning of the organization’s strategy. Unfortunately, Karla did not realize that she would have to spend a lot of time in her new job doing administrative work, such as resolving HR disputes, coordinating department meetings, and signing off on expense reports. As a result of this imbalance, Karla feels like the administrative work interferes with her priority of organizational strategy planning. What type of role stressor is Karla experiencing?
What might it be confused with?
Role conflict
Not…(might be confused with)
Role ambiguity
Role set
Role overload
(Mod. 12 Quiz, question 3, Byrne Chap. 6)
What do all models of stress have in common?
What might this be confused with?
Situational trigger, then Appraisal or Evaluation, then Response
Not…
- Appraisal or Evaluation, then Affective Response, then Behavior Response
- Stressful Event, then General Response
- Stressful Event, then Affective Response, then Behavior Response
(Mod 12 quiz, question 1)
What is the name of this diagram?
This is another depiction of Lazarus’ Transactional Model of Stress – a depiction that is not in the text. The Byrne description is on 184.
Caleb’s mother, whom he was very close with, recently passed away. Because of this, he has had difficulty concentrating on work and he has not been performing as well as he normally does. This is an example of what type of work-family conflict?
Strain-based conflict
Not…
Family caused conflict
Work demands conflict
Time-based conflict
(Mod 12, Quiz Q. 4, Byrne Chap. 6)
Jake has been having a rough time at his job lately and is starting to feel depressed, anxious, and frustrated. Based on this description, he is experiencing ________________.
What might this be confused with?
Strain
Not…
Burnout
Stress
Stressors
(Mod. 12 Quiz, question 2, Byrne Chap. 6)
Meredith has a particularly tough job. She is a veterinary technician at the local animal shelter and often has the task of euthanizing the animals. Euthanizing the animals causes Meredith to experience very strong negative emotions, but she must suppress those feelings all day while she is at work. Meredith is experiencing what type of organizational stressor?
Emotional labor
Not…
Organizational constraints
Strain-based conflict
Role conflict
Module 12
Name and describe the purpose of the graphic below.
Lazarus’ Transactional Model of Stress
Module 12
What is an example of strain-based conflict?
Caleb’s mother, whom he was very close with, recently passed away. Because of this, he has had difficulty concentrating on work and he has not been performing as well as he normally does. This is an example of what type of work-family conflict?
(Mod 12, Quiz Q. 4, Byrne Chap. 6) - reverse
What is an example of strain?
Jake has been having a rough time at his job lately and is starting to feel depressed, anxious, and frustrated. Based on this description, he is experiencing ________________.
What might this be confused with?
(Mod. 12 Quiz, question 2, Byrne Chap. 6) - reverse
What is an example of emotional labor?
Meredith has a particularly tough job. She is a veterinary technician at the local animal shelter and often has the task of euthanizing the animals. Euthanizing the animals causes Meredith to experience very strong negative emotions, but she must suppress those feelings all day while she is at work. Meredith is experiencing what type of organizational stressor?
(Mod. 12 Quiz, question 5, Byrne Chap. 6) - reverse
What is the main contribution of Lazarus’ transactional model of stress?
- “it describes the response to stressors as an individualized appraisal of a situation.
- Cognitive appraisal is a key feature of tehis model, as opoposed to a physiological only response, which forms Selye’s original model of stress.
- (People think, not just respond with increased heartrate.)”
What is the main contribution of McGrath’s Model of Job Stress?
- “its emphasis on stress processes in the workplace –
- that stress is an interactive cycle between people and their work environment,
- and that as one responds to the stress, the original stressful sitution changes.”
Which of the following best characterizes what “stress” is?
a. having a headache because you are balancing too many projects at work
b. an ongoing conflict with a coworker
c. feeling like you just cannot live up to your boss’ expectations while working on a project
d. lifting heavy boxes all day as the main part of your job
feeling like you just cannot live up to your boss’ expectations while working on a project.
Stress is a process, a response to factors in the workplace.
Answer a is better described as a strain, an outcome of the stress process. Answer b & d are characterized as triggers or stressors, which are environmental factors that may lead to stress.
Byrne Appendix 479
What sort of factors affect how we experience stress?
- personality
- individual coping mechanisms
- continued exposure to stressful events
- having support from others
All of these are correct. Different models and theories of stress explain how these components play into individuals’ experiences of stress.
Byrne Appendix 479
True or False - Stress negatively affects people
- True! Stress can lead to very serious health problems such as heart attacks.
- It depends – some level of stress is actually good for people, but too much stress most often leads to negative consequences.
- True, there isn’t much we can do to counteract stress.
- False, stress can feel negative in the moment, but it doesn’t lead to any lasting effects.
Though answer a is true, b is the better choice.
We often talk about stress in this way, stress is not inherently negative. Eustress is a term used to describe positive responses to stress.
Byrne Appendix 480
