Exam 2 Flashcards
Name four common forms of counterproductive behavior
absenteeism, turnover, unsafe behavior, sexual harassment
Exam 2 practice quiz
- Absenteeism
- turnover
- unsafe behavior
- sexual harassment
These four behavior are all forms of what?
Counterproductive work behaviors
Exam 2 practice quiz
Joe is very committed to his organization. His company is designing a new product and the competitor seems to be designing the same one. Joe just happens to overhear one of the competitor’s designers at a local coffee shop chatting about their design, and he proceeds to grab a table right next to them and record their conversation. Is this a productive work behavior?
What is this behavior not?
No, it is a form of espionage.
Not…
- productive work behavior
- an organizational citizenship behavior
- inappropriate gossip.
(Exam 2 practice quiz)
Give an example of a behavior that is an effort to help a company, but it is not a productive work behavior.
Joe is very committed to his organization. His company is designing a new product and the competitor seems to be designing the same one. Joe just happens to overhear one of the competitor’s designers at a local coffee shop chatting about their design, and he proceeds to grab a table right next to them and record their conversation. Is this a productive work behavior?
Some employees “borrow” office supplies from the company, but forget to return them. This behavior could be considered… (specific answer, and broad answer that quiz doezn’ recognize as correct)
Material abuse. However, counterproductive work behavior was one of the options, and it wasn’t the correct answer – maybe because the question was looking for a specific type?
Counterproductive work behavior
x Material abuse (right answer)
An accident
A sign of cognitive impairment
(Exam 2 practice quiz)
Give an example of material abuse:
Some employees “borrow” office supplies from the company, but forget to return them.
(Exam 2 practice quiz)
Tammy attends a manager training program specifically designed to help managers detect ineffective job performance. She learns that the most common way of detecting ineffective or counterproductive performance is…
Name three forms of evidence that are not the most common way of detecting ineffective or counterproductive performance.
Production data.
Not…
- a pattern of poor performance appraisals
- results from electronic performance monitoring
- asking the employee
(Exam 2 practice quiz)
Define production data and give one reason for significance:
My definition (probably should be checked) – measuring what the employee is accomplishing at work.
The most common way of detecting ineffective or counterproductive performance.
(Exam 2 practice quiz)
Name three forms of evidence that are not the most common way of detecting ineffective or counterproductive performance.
- a pattern of poor performance appraisals
- results from electronic performance monitoring
- asking the employee
(Exam 2 practice quiz)
Unfortunately, people often make the fundamental attribution error when determining causes of counterproductive behavior. If counterproductive behavior is not due to the internal motivations of the individual, which the fundamental attribution error might suggest, the counterproductive behavior might be due to…
Lack of skills or lack of ability
Not…
- inexperience with engaging in counterproductive behavior
- learned behavior from mentors
- the employee’s personality
(Exam 2 practice quiz)
How do the following four examples relate to the fundamental attribution error:
- lack of skills or lack of ability
- inexperience with engaging in counterproductive behavior
- learned behavior from mentors
- the employee’s personality
- lack of skills or lack of ability (an external cause – would correct or counter the fundamental attribution error)
- inexperience with engaging in counterproductive behavior (trash answer, prob)
- learned behavior from mentors (an external cause, but not connected to anything specifically mentioned in the text)
- the employee’s personality (an internal cause – an example of a conclusion someone might make when making the fundamental attribution error.
(Exam 2 practice quiz)
The biggest problem with using absenteeism to predict turnover intentions is that absenteeism may be due to…
-non-work obligations that are excused
Not…
- work obligations that were not recently measured in the last survey
- forgetting to clock in at the front door
- an error in the personnel data
(Exam 2 practice quiz)
Non-work obligations that are excused create problems with what?
using absenteeism to predict turnover intentions
Exam 2 practice quiz
Turnover is not always considered a bad thing. Sometimes organizations are happy for turnover because…
sometimes poor performing employees decide to leave
Not…
- if high-performing employees don’t want to stay, then they don’t belong
- they like the idea of hiring new people
- employees are rewarded for recommending new employees to the organization
(Exam 2 practice quiz)
Sometimes poor performing employees decide to leave, so turnover…
is not always considered a bad thing. In that case, organizations are happy for turnover.
(Exam 2 practice quiz)
Accidents in the workplace are unfortunately common. Sometimes accidents are because individuals are careless, but most often accidents are result of the safety climate. Research on safety climate suggests…
-employees create norms for behavior surrounding safety equipment and practices
Not…
- the current temperature of the work environment is too hot
- there is a group of employees who tend to be accident prone (this one would get you – it might be true, but it’s not related to research on safety climate)
- accidents are due to socially maladjusted young employees
(Exam 2 practice quiz)
What does research on safety climate suggest about accidents and socially maladjusted young employees?
Research on safety climate is more about the climate, rather than traits of specific groups of people. Accidents are not primarily due to socially maladjusted young employees – they are largely driven by norms for behavior, created by employees, regarding safety equipment and practices.
(Exam 2 practice quiz)
Primary predictors of violent behavior include…
Past history of alcohol and drug abuse
Not…
- whether you’re from the city or the country
- monotonous jobs
- religious beliefs
(Exam 2 practice quiz)
A past history of alcohol and drug abuse is a primary predictor of…
Violent behavior
Exam 2 practice quiz
Workplace violence tends to be the most salient form of counterproductive work behavior in organizations. However another common but less exaggerated form of counterproductive work behavior includes…
workplace incivility
Not…
- stressful jobs
- antisocial personality disorder
- young males with low self-esteem
(Exam 2 practice quiz)
Workplace incivility may not be __________(1) — that’s __________(2). However, workplace incivility is __________(3). And both incivility and __________(4) are __________.
Blank 1: the most salient form of counterproductive work behavior in organizations
Blank 2: Workplace violence
Blank 3: another common but less exaggerated form of counterproductive work behavior
Blank 4: workplace violence
Blank 5: counterproductive work behaviors
(Exam 2 practice quiz)
Takedo considers himself a ladies man. He moves from workstation to workstation giving all the young ladies massages on their shoulders and their necks as they work at their computers. He occasionally rubs up against their backs as he gives the massages, and fondles their shoulders and arms in a sexually suggestive manner. The ladies often catch him trying to look down their shirts during the massage. Most of the ladies find his behavior unwanted and some have even told him they are not interested in his massages; he ignores them and continues his behavior. In this scenario, Takedo’s behavior is a form of….
Sexual harassment
Not…
- quid pro quo sexual harassment
- bullying
- harmless, friendly work behavior
(Exam 2 practice quiz)
What is an example of sexual harassment? (not quid pro quo sexual harassment)
Takedo considers himself a ladies man. He moves from workstation to workstation giving all the young ladies massages on their shoulders and their necks as they work at their computers. He occasionally rubs up against their backs as he gives the massages, and fondles their shoulders and arms in a sexually suggestive manner. The ladies often catch him trying to look down their shirts during the massage. Most of the ladies find his behavior unwanted and some have even told him they are not interested in his massages; he ignores them and continues his behavior.
(Exam 2 practice quiz)
Josh, a new software engineer at Adroit Software Inc., is assigned to work with a small team of software engineers Andrew, Colleen, and Marianne. During Josh’s first day, Colleen takes on some of Marianne’s work to meet a team deadline and Andrew offers to help Josh to set up his new computer. According to Campbell’s (1990) taxonomy, Josh is observing the _______ aspect of job performance.
Facilitating peer and team performance
Not…
- Job-specific task proficiency
- Supervision/leadership
- Down-time behaviors
(Mod 6 quiz)
What is an example of the “facilitating peer and team performance” aspect of job performance?
Josh, a new software engineer at Adroit Software Inc., is assigned to work with a small team of software engineers Andrew, Colleen, and Marianne. During Josh’s first day, Colleen takes on some of Marianne’s work to meet a team deadline and Andrew offers to help Josh to set up his new computer. According to Campbell’s (1990) taxonomy, Josh is observing the _______ aspect of job performance.
(Mod 6 quiz)
Josh, a new software engineer at Adroit Software Inc., is assigned to work with a small team of software engineers Andrew, Colleen, and Marianne. During Josh’s first day, Colleen takes on some of Marianne’s work to meet a team deadline and Andrew offers to help Josh to set up his new computer. According to Campbell’s (1990) taxonomy, Josh is observing the _______ aspect of job performance.
Options:
- Facilitating peer and team performance
- Job-specific task proficiency
- Supervision/leadership
- Down-time behaviors
-Facilitating peer and team performance
Mod 6 quiz
The doctors at Sacred Heart Hospital are going to train their new interns on inserting a breathing tube for patients. The interns have already read books and watched videos on this procedure, but they haven’t done it yet.In this case the interns have ________ (1) knowledge about inserting a breathing tube, but not ________ (2) knowledge.
(1) declarative knowledge
(2) procedural knowledge
(Mod 6 quiz)
The doctors at Sacred Heart Hospital are going to train their new interns on inserting a breathing tube for patients. The interns have already read books and watched videos on this procedure, but they haven’t done it yet. In this case the interns have ________ (1) knowledge about inserting a breathing tube, but not ________ (2) knowledge.
Literal; practical
Procedural; declarative
Practical; literal
Declarative; procedural
Declarative; procedural
Mod 6 quiz
What’s an example of the difference between declarative and procedural knowledge?
The doctors at Sacred Heart Hospital are going to train their new interns on inserting a breathing tube for patients. The interns have already read books and watched videos on this procedure, but they haven’t done it yet.In this case the interns have ________ (1) knowledge about inserting a breathing tube, but not ________ (2) knowledge.
(Mod 6 quiz)
Tracy, an employee who works in customer service, is known by other employees as the one who talks to customers in a professional manner no matter how unpleasant the customers get, or the one who never grumbles no matter how overworked she feels. According to Organ (1994), Tracy is showing ________ behaviors.
Sportsmanship
Not…
Civic virtue
Courtesy
Altruism
(Mod 6 quiz)
Monica, a consultant, strongly pushes for a new company to include organizational citizenship behaviors (OCBs) in performance evaluations. Monica is essentially pushing to include ____________ in performance evaluations.
Extra-role performance
Not…
Impression management
Task performance
Interpersonal behaviors
(Mod 6 quiz)
Monica, a consultant, strongly pushes for a new company to include organizational citizenship behaviors (OCBs) in performance evaluations. Monica is essentially pushing to include ____________ in performance evaluations.
Task performance
Impression management
Extra-role performance
Interpersonal behaviors
Extra-role performance
Mod 6 quiz
What is another term for extra-role performance?
organizational citizenship behaviors (OCBs)
Mod 6 quiz
George, Jenny, Craig, and Nicole are on the same management team. At their weekly meetings, Jenny creates the agenda for the meetings and makes sure that each item is discussed during the meeting. BecauseNicole and Craig sometimes argue over assignments, George is considered the peace keeper of the group. In this example, Jenny is fulfilling the _______ role of the group and George is filling the__________ role.
Task; socio-emotional
Not…
Individual; task
Socio-emotional; individual
Individual, socio-emotional
(Mod 7 Quiz)
What are examples of the task role in a group and the socio-emotional role in a group?
Task: creating the agenda for meetings and making sure that each item is discussed during the meeting
Socio-emotional: being a peace keeper between two coworkers who often argue
(Mod 7 Quiz)
What is an example of an individual role in a group?
individual group members have their own needs and desires that may or may not be compatible with those of the group as a whole
-could be problematic if they conflict with the group, which can be caused by incentives based on individual performance
(Mod 7 quiz – J&B 2008 p. 344)
Lucy has been with her new sales team for a few weeks now. In the beginning, it seemed like everyone had their own idea of how to run things. Now Lucy knows that her role is to create marketing campaigns, Alex establishes customer contacts, Brenda is in charge of fundraising, and Don handles publicity. Lucy’s group is at what stage of Tuckman’s model?
Norming
Not…
Storming
Forming
Adjourning
(Mod. 7 quiz)
Describe the storming stage of Tuckman’s model. What step is it in the model? What is the significance of this stage?
Second stage of five.
From J&B (2014): team members may disagree over
- important team norms, or perhaps over
- who should assume leadership responsibilities.
This stage may be rather unpleasant, but it is also necessary if the teams hope to ultimately function effectively.” (412)
(Mod 7 quiz)
Name the five stages of Tuckman’s model in order.
Forming Storming Norming Performing Adjourning
(Mod 7 quiz)
Adam’s group has just been awarded with a six month contract. According to Gersick’s punctuated equilibrium, when will the group begin having heightened activity to accomplish their goal?
Three months into the contract
Not…
Two months into the contract
Five months into the contract
As soon as the contract starts
(Mod 7 Quiz)
