Module 1 Introducing ICT and IT Flashcards
ICT
Information and Communications Technology
IT
Information Technology
Information and Communications Technology
which emphasises the importance of unified communications and the integration of telecommunications (telephone lines and wireless signals), computers, and required software, storage, and audio-visual systems, allows all users to access, store, distribute, and manipulate information.
NIST
National Institute of Standards and Technology
Hardware
is all the physical components that make up the computer system.
Soft skills
are personal habits and traits that shape how you work on your own and with others.
ex. Teamwork, Creativity, Emphaty, etc
Hard skills
are technical knowledge or training that you have gained through any life experience, including in your career or education. ex. network security, engineering, programming languages
Problem- solving
creative thinking and the ability to devise solutions to common problems
SWOT
Strengths
Weaknesses
Opportunities
Threats.
Critical thinking
is an important mode of thinking used in everyday life about any subject or problem.
Observation
ability to notice and anticipate problems, opportunities, solutions, and possible outcomes.
Planning
Being able to plan and manage your time effectively is an everyday challenge.
Problem-solving
Being able to solve problems is about creative thinking and devising solutions to common problems.
Decision making
When you are faced with two or more options, decision-making skills will come in handy.
Evaluating
Evaluating the attributes of alternatives and the ability to explain the reasons behind your choice.
Creativity
is a soft skill that can assist with developing innovative and out-of-the-box solutions to problems.
SCAMPER
Substitute
Combine
Adapt
Modify
Put to another use
Eliminate
Reverse
Brainstorming
This is a good technique for producing new ideas. Usually, a group will come together to brainstorm ideas. It works on quantity rather than the quality of ideas.
Mind mapping
This method is used for structuring ideas. The topic is usually in the middle, and there are sub-divided points linked using lines.
People management
skills aren’t only great for management but all individuals working with others. It can positively influence working relationships between team members and between managers and employees.
Coordinating with others/communication
Being able to communicate both verbally and in writing is extremely important in today’s IT landscape.
-Willingness to learn.
-Decision making.
-Empathy.
-Being ethical.
Listen
When someone is talking, be sure not only to hear but also to listen. Concentrate on what the other person is saying and do your best not to be distracted.
Emotional intelligence
emotional intelligence is a difficult soft skill to define, and there are divided opinions about whether it can be taught efficiently, especially at a later age
Emotional intelligence generally consists of four elements:
-Self-awareness.
-Self-management.
-Social-awareness.
-Relationship management.
Judgement and decision making
The ability to make a judgement is the skill to make decisions that are weighed and effective, form impartial opinions, and come to sensible conclusions.
Service orientation
Service orientation is an up-and-coming skill for the future. It’s described as being related to a concern for others and being willing to treat teammates and clients with respect and courtesy .
The following tips will help you put service orientation on your list of soft skills:
Learn to read the customer well.
-Keep cool under pressure.
-Apologise if you are in the wrong.
-Sympathise and let customers know you understand their frustration.
-Accept responsibility if it’s your fault and offer alternatives to fix the issue.
-Prepare to take action.
-Document the issue. In IT, it’s essential to document or create a confluence of what to do if an issue arises again so that your team will also know how to deal with the situation. If a client realises you understand a situation, it will boost their confidence in the service.
-Use positive words.
Cognitive flexibility
With the constant change and advancement of the IT industry, including software, hardware and especially malware, cognitive flexibility is a skill that will most definitely benefit workers. It’s the ability to adapt quickly to the unknown and accept the challenge of change with positive energy. The ability to adapt and accept multiple new concepts instantaneously.
