Module 1 Introducing ICT and IT

Question 1

ICT

Answer 1

Information and Communications Technology

Question 2

IT

Answer 2

Information Technology

Question 3

Information and Communications Technology

Answer 3

which emphasises the importance of unified communications and the integration of telecommunications (telephone lines and wireless signals), computers, and required software, storage, and audio-visual systems, allows all users to access, store, distribute, and manipulate information.

Question 4

NIST

Answer 4

National Institute of Standards and Technology

Question 5

Hardware

Answer 5

is all the physical components that make up the computer system.

Question 6

Soft skills

Answer 6

are personal habits and traits that shape how you work on your own and with others.
ex. Teamwork, Creativity, Emphaty, etc

Question 7

Hard skills

Answer 7

are technical knowledge or training that you have gained through any life experience, including in your career or education. ex. network security, engineering, programming languages

Question 8

Problem- solving

Answer 8

creative thinking and the ability to devise solutions to common problems

Question 9

SWOT

Answer 9

Strengths
Weaknesses
Opportunities
Threats.

Question 10

Critical thinking

Answer 10

is an important mode of thinking used in everyday life about any subject or problem.

Question 11

Observation

Answer 11

ability to notice and anticipate problems, opportunities, solutions, and possible outcomes.

Question 12

Planning

Answer 12

Being able to plan and manage your time effectively is an everyday challenge.

Question 13

Problem-solving

Answer 13

Being able to solve problems is about creative thinking and devising solutions to common problems.

Question 14

Decision making

Answer 14

When you are faced with two or more options, decision-making skills will come in handy.

Question 15

Evaluating

Answer 15

Evaluating the attributes of alternatives and the ability to explain the reasons behind your choice.

Question 16

Creativity

Answer 16

is a soft skill that can assist with developing innovative and out-of-the-box solutions to problems.

Question 17

SCAMPER

Answer 17

Substitute
Combine
Adapt
Modify
Put to another use
Eliminate
Reverse

Question 18

Brainstorming

Answer 18

This is a good technique for producing new ideas. Usually, a group will come together to brainstorm ideas. It works on quantity rather than the quality of ideas.

Question 19

Mind mapping

Answer 19

This method is used for structuring ideas. The topic is usually in the middle, and there are sub-divided points linked using lines.

Question 20

People management

Answer 20

skills aren’t only great for management but all individuals working with others. It can positively influence working relationships between team members and between managers and employees.

Question 21

Coordinating with others/communication

Answer 21

Being able to communicate both verbally and in writing is extremely important in today’s IT landscape.
-Willingness to learn.
-Decision making.
-Empathy.
-Being ethical.

Question 22

Listen

Answer 22

When someone is talking, be sure not only to hear but also to listen. Concentrate on what the other person is saying and do your best not to be distracted.

Question 23

Emotional intelligence

Answer 23

emotional intelligence is a difficult soft skill to define, and there are divided opinions about whether it can be taught efficiently, especially at a later age
Emotional intelligence generally consists of four elements:
-Self-awareness.
-Self-management.
-Social-awareness.
-Relationship management.

Question 24

Judgement and decision making

Answer 24

The ability to make a judgement is the skill to make decisions that are weighed and effective, form impartial opinions, and come to sensible conclusions.

Question 25

Service orientation

Answer 25

Service orientation is an up-and-coming skill for the future. It’s described as being related to a concern for others and being willing to treat teammates and clients with respect and courtesy .

The following tips will help you put service orientation on your list of soft skills:
Learn to read the customer well.
-Keep cool under pressure.
-Apologise if you are in the wrong.
-Sympathise and let customers know you understand their frustration.
-Accept responsibility if it’s your fault and offer alternatives to fix the issue.
-Prepare to take action.
-Document the issue. In IT, it’s essential to document or create a confluence of what to do if an issue arises again so that your team will also know how to deal with the situation. If a client realises you understand a situation, it will boost their confidence in the service.
-Use positive words.

Question 26

Cognitive flexibility

Answer 26

With the constant change and advancement of the IT industry, including software, hardware and especially malware, cognitive flexibility is a skill that will most definitely benefit workers. It’s the ability to adapt quickly to the unknown and accept the challenge of change with positive energy. The ability to adapt and accept multiple new concepts instantaneously.