MODULE 1 (1.1)

Question 1

is the process of employing people, training them, compensating them, developing policies relating to them, and developing strategies to retain them.

Answer 1

HUMAN RESOURCES

Question 2

THE ROLE OF HRM

Answer 2

•STAFFING
•DEVELOPMENT OF WORKPLACE
•COMPENSATION AND BENEFITS ADMINISTRATION
•RETENTION
•TRAINING AND DEVELOPMENT
•DEALING WITH LAWS AFFECTING EMPLOYMENT
•WORKER PROTECTION
•COMMUNICATION
•AWARENESS OF EXTERNAL FACTORS

Question 3

involves the entire hiring process from posting a job to negotiating a salary package.

Answer 3

•STAFFING

Question 4

Every organization has policies to ensure fairness and continuity within the organization. One of the jobs of HRM is to develop the verbiage surrounding these policies. In the development of policies, HRM, management, and executives are involved in the process.

Answer 4

•DEVELOPMENT OF WORKPLACE

Question 5

includes anything the employee receives for his or her work.

Answer 5

•COMPENSATION AND BENEFITS ADMINISTRATION

Question 6

involves keeping and motivating employees to stay with the organization. Compensation is a major factor in employee retention, but there are other factors as well.

Answer 6

RETENTION

Question 7

Once we have spent the time to hire new. employees, we want to make sure they not
only are trained to do the job but also continue to grow and develop new skills in their job

Answer 7

•TRAINING AND DEVELOPMENT

Question 8

Human resource people must be aware of all the laws that affect the workplace.

Answer 8

•DEALING WITH LAWS AFFECTING EMPLOYMENT

Question 9

Safety is a major consideration in all organizations. Oftentimes new laws are created with the goal of setting federal or state standards to ensure worker safety.

Answer 9

•Worker Protection

Question 10

Good communication skills and excellent management skills are key to successful human resource management as well as general management.

Answer 10

•COMMUNICATION

Question 11

the HR manager needs to consider the outside forces at play that may affect the organization. Outside forces, or extermal factors, are those things the company has mo direct control over.

Answer 11

•AWARENESS OF EXTERNAL FACTORS

Question 12

Within the staffing function, there are four main steps:

Answer 12

1.Development of a staffing plan.
2.Development of policies encourage multiculturalism at work.
3.Recruitment
4. Selection

Question 13

This plan allows HRM to see how many people they should hire based on revenue expectations.

Answer 13

1.Development of a staffing plan.

Question 14

Multiculturalism in the workplace is becoming more and more important at we have many more people in variety of backgrounds in the

Answer 14

2. Development of policies encourage multiculturalism at work.

Question 15

This involves finding people to fill the open position.

Answer 15

3. Recruitment

Question 16

in this stage, people will be interviewed and selected and a proper compensation package wil negotiated. This step is followed by training, retention, and motivation.

Answer 16

4. Selection

Question 17

HRM, management, and executives are involved in the process. For example, the HRM professional will likely recognize the need for a policy or a change of policy, seek opinions on the policy, write the policy, and then communicate that policy to employees.

Answer 17

DEVELOPMENT OF WORKPLACE POLICIES

Question 18

Some examples of workplace policies might be the following

Answer 18

Discipline process policy Vacation time policy
Dress code
Ethics policy
Internet usage policy

Question 19

HRM professionals need to make sure the pay is comparable to what other people performing similar jobs are being paid. This involves setting up pay systems that take into consideration the number of years with the organization. years of experience, education, and similar aspects.

Answer 19

COMPENSATION AND BENEFITS ADMINISTRATION

Question 20

Employees who feel they are developing their skills tend to be happier in their jobs, which results in increased employee retention.

Answer 20

TRAINING AND DEVELOPMENT

Question 21

Human resource people must be aware of all the laws that affect the workplace.

Answer 21

DEALING WITH LAWS AFFECTING EMPLOYMENT

Question 22

An HRM professional might work with some of these laws:

Answer 22

Discrimination laws

Health-care requirements

Compensation requirements such as the minimum wage

Worker safety laws

Labor laws

Question 23

It is up to the human resource manager to be aware of worker protection requirements and ensure the workplace is meeting both federal and union standards.

Answer 23

WORKER PROTECTION

Question 24

Worker protection issues might include the following:

Answer 24

Chemical hazards

Heating and ventilation requirements

Use of “no fragrance” zones

• Protection of private employee information

Question 25

External factors might include the following:

1. Globalization and offshoring 2. Changes to employment law
2. Health-care costs
3. Employee expectations 5. Diversity of the workforce
4. Changing demographics of the workforce
5. A more highly educated workforce
6. Layoffs and downsizing
7. Technology used, such as HR databases

Answer 25

AWARENESS OF EXTERNAL FACTORS

Question 26

External factors might include the following:

1. Globalization and offshoring 2. Changes to employment law
2. Health-care costs
3. Employee expectations 5. Diversity of the workforce
4. Changing demographics of the workforce
5. A more highly educated workforce
6. Layoffs and downsizing
7. Technology used, such as HR databases

Answer 26

AWARENESS OF EXTERNAL FACTORS