Lesson 1.1

Question 1

The process of employing people, training them, compensating them, developing policies relating to them, and developing strategies to retain them.

Answer 1

Human Resources

Question 2

(9) Role of HRM

Answer 2

1. Staffing
2. Development of workplace
   policies
3. Compensation and benefits Administration
4. Retention
5. Training and Development
6. Dealing with Laws Affecting Employment
7. Worker Protection
8. Communication
9. Awareness of External Factors

Question 3

involves the entire hiring process from posting a job to negotiating a salary package.

Answer 3

1. Staffing

Question 4

-Policies ensure fairness and continuity within the organization.
- In the development of policies, HR management and executives are involved in the process

Answer 4

2. Development of workplace
   policies

Question 5

includes anything the employee receives for his or her work.

Answer 5

3. Compensation and benefits Administration

Question 6

• Keeping and motivating employees to stay with the organization.
• Compensation is a major factor in employee _________.

Answer 6

4. Retention

Question 7

• Make sure they(employees) are not only trained to do the job but also continue to grow and develop new skills

Answer 7

5. Training and Development

Question 8

• Must be aware of all the laws that affect the workplace

Answer 8

6. Dealing with Laws Affecting Employment

Question 9

• Laws are created with the goal of setting federal or state standards to ensure worker safety.

Answer 9

7. Worker Protection

Question 10

and excellent management skills are key to successful human resource management as well as general management.

Answer 10

8. Communication

Question 11

the HR manager needs to consider the outside forces at play that may affect the organization. Outside forces, or external factors, are those things the company has no
direct control over;

Answer 11

9. Awareness of External Factors

Question 12

Within the staffing function, there are four main steps:

Answer 12

1. Development of a staffing plan
2. Development of policies to encourage multiculturalism at work
3. Recruitment
4. Selection

Question 13

Within the staffing function, there are four main steps:

Answer 13

1. Development of a staffing plan
2. Development of policies to encourage multiculturalism at work
3. Recruitment
4. Selection

Question 14

(5)Skills needed in HRM

Answer 14

1. Organization
2. Multitasking
3. People skills
4. Ability to Communicate
5. Strategic Mind-set

Question 15

Need these skills for managing people’s pay, benefits, and careers.

Answer 15

1. Organization

Question 16

Work on more than one task - Organize and multitask is necessary

Answer 16

2. Multitasking

Question 17

• Being able to manage a variety of personalities, deal with conflict, and coach others are all in the realm of people management.

Answer 17

3. People skills

Question 18

• Communicate good and bad news, and everything in between.
• Ability to present good and bad news, work with a variety of personalities, and coach employees.

Answer 18

4. Ability to Communicate

Question 19

• Plan far in advance and look at trends that could affect the environment

Answer 19

5. Strategic Mind-set

Question 20

• Plan far in advance and look at trends that could affect the environment

Answer 20

5. Strategic Mind-set