Modes of Communication

Question 1

What are the two types of communication?

Answer 1

Verbal and non verbal communication

Question 2

What is verbal communication?

Answer 2

It is the use of language and speech in expressing ideas or emotions.

Question 3

What is non verbal communication?

Answer 3

It does not make use of words or language to communication. It instead involves body language, gestures, appearance, and silence.

Question 4

What is language as a key component of verbal communication?

Answer 4

Language is rule governed and symbolic?

Question 4

How is language rule governed?

Answer 4

It has phonological, syntactic, semantic, and pragmatic rules.

Question 5

What is phonology?

Answer 5

This is the study of the sound systems of a language. It deals with how letters sound.

Question 6

What are homonyms and homophones? What rule do these fall under?

Answer 6

Homonyms and homophones are under phonology. Homonyms are words with the same sound and spelling but with a different meaning (bark and bark, bat and bat, etc…), while homophones are words with the same sound but different spelling and meaning (plain and plane, poor and pour, etc..).

Question 7

What is syntax?

Answer 7

It refers to the rules and structures of how words are arranged into phrases and sentences. Essentially, syntax is grammar.

Question 8

What is semantic?

Answer 8

It deals with the meanings of words, phrases, and sentences.

Question 9

What is pragmatic?

Answer 9

It refers to how context influences the meaning and interpretation of language in social situations.

Question 10

How is language symbolic?

Answer 10

Because of the semantic triangle/the triangle of meaning. It is a model used to illustrate the relationship between thought, symbol, and referent. A thought is a mental concept in your brain, a symbol is the word or sign that represents an idea or concept, while referent is the actual object/idea/concept that the symbol refers to.

Question 11

How does the semantic triangle affect communication?

Answer 11

The semantic triangle results in everyone’s own different interpretations to the same message. Messages will have different meanings for everyone.

Question 12

What must verbal communication have in order to be effective?

Answer 12

It needs to have clarity, appropriateness, directness, and vividness.

Question 13

What is vividness?

Answer 13

This refers to how language should be detailed. (ex. Instead of saying “this view is nice”, give additional descriptions of the surrounds.)

Question 13

What is clarity?

Answer 13

Language should be specific. (ex. Instead of saying “this part is wrong”, you should detail the parts need improvement and offer suggestions or specific points for improvement.)

Question 14

What is directness?

Answer 14

Communication should be straight forward. Make sure to get your point across without taking too much time.

Question 15

What are the different elements to non verbal communication?

Answer 15

Kinesics, haptics, proxemics, chronemics, paralanguage, posture, eye contact, facial expression, and physiology.

Question 15

What is appropriateness?

Answer 15

The language used must be appropriate to the situation.

Question 16

What is kinesics?

Answer 16

It refers to the use of gestures and body movement. (ex. Nodding to show agreement, shaking to show disagreement)

Question 17

What is haptics?

Answer 17

This is the study of touch as a form of communication. (ex. Handshake to symbolize professionalism, hug to show affect, etc…)

Question 18

What is proxemics?

Answer 18

This is the study of how space is used in communication. (ex. Standing close to someone to show intimacy, standing far to signify discomfort, etc..)

Question 19

What is chronemics?

Answer 19

It refers to the use of time in communication. It refers to how time is perceived by others. (ex. Being on time show respect, being late shows that you are relaxed when it comes to time, etc….)

Question 20

What is paralanguage?

Answer 20

These are the vocal qualities that accompany speech. These include tone, pitch, volume, and speaking speed. (ex. high tone might indicate nervousness, slow voice may indicate authority or calmness, etc…)

Question 21

What is eye contact?

Answer 21

It is the use of eye movement and gaze in communication. (ex. Maintaining eye contact shows engagement, avoid eye contact may indicate shyness, etc…)

Question 22

What is posture?

Answer 22

This refers to the way someone holds their body while standing or sitting. (ex. Standing tall conveys confidence, slouching shows fatigue or disinterest, etc…)

Question 23

What is facial expressions?

Answer 23

It is the facial movements that convey emotion. (ex. Smiling means friendliness, frowning means sadness, etc…)

Question 24

What is physiology?

Answer 24

These are the involuntary physical reactions that may reveal emotions or stress. (ex. Blushing may show embarrassment, sweating might show nervousness, etc….)

Question 25

What are the verbal and non verbal cues?

Answer 25

Repeating, substituting, accenting, contradicting, and regulating,

Question 25

What is repeating?

Answer 25

It uses nonverbal cues to reinforce what is being said verbally. (ex. Teacher asks students to raise their hand while she herself is raising her hand, etc…)

Question 25

What is accenting?

Answer 25

It uses nonverbal cues to emphasize specific parts of verbal messages. (ex. Speaker says “this is important” while pointing at his notes, etc…)

Question 26

What is substituting?

Answer 26

It is replacing verbal messages entirely with nonverbal cues. (ex. Instead of saying yes, a person simply nods, etc…)

Question 27

What is regulating?

Answer 27

These are the nonverbal cues used to regulate the flow of conversation. (ex. Someone pauses in a conversation to allow the other person to speak or respond, etc…)

Question 28

What is contradicting?

Answer 28

The nonverbal cues disagreement with the verbal messages. (ex. Someone saying they’re fine while cross armed and frowning, etc…)