Mobile Devices - Connections, GPS, Apple/Android, Maintenance, Synchronization, E-mail

Question 1

Which type of connector is proprietary to Apple and can be plugged into your phone in any direction?

Answer 1

The Lightning connector is solely used on Apple devices, such as iPhones and iPads. It provides for fast charging, and it does not have to be turned a specific way to connect it to the charge port on your phone.

Question 2

What are all the classifications of 5g cellular connections?

Answer 2

Enhanced mobile broadband (eMBB) for cell phone and mobile communication, massive machine-type communications (mMTC) for sensors supporting IoT devices, and ultra-reliable low-latency communications (URLLC) for autonomous vehicles and industrial applications are all classifications of 5G cellular connections.

Question 3

What display type makes a phone screen flexible?

Answer 3

OLED

OLEDs, due to their structure, can provide flexibility for curved displays.

Question 4

The GPS for a region is not functioning properly and Gavin is tasked with figuring out where the issue is coming from. What three primary components of GPS will Gavin check?

Answer 4

the satellite constellation, the ground control network, and the receiver

The satellite constellation, ground control network, and receiver are the three primary components in GPS. GPS is a navigation system that uses satellites to pinpoint positioning.

Question 5

What two incompatible cellular standards were formerly used by 3G?

Answer 5

Global System for Mobile Communication and Code-Division Multiple Access

3G technology used both Global System for Mobile Communication (GSM) and Code-Division Multiple Access (CDMA) as cellular standards. AT&T and T-mobile both used GSM, while Sprint and Verizon used CDMA. These standards are no longer in use with the advent of 4G and, now, 5G.

Question 6

Eli is in charge of maintaining the security of company-related mobile devices. What can Eli add to increase the security of these devices?

Answer 6

Device security can be increased by using two-factor authentication, which requires two separate authentication methods for access.

Question 7

Skye wants to synchronize his Apple devices. Which cloud service would he use?

Answer 7

Apple’s version of the cloud is iCloud, which uses an Apple ID for access. Activation of iCloud sync is done through the settings

Question 8

What are the steps in the Bluetooth pairing process?

Answer 8

The first step is to enable Bluetooth, then enable pairing, locate the pairing device, enter the PIN, and check the connection.

You DO NOT have to connect the devices to each other via a cable or connector when pairing.

Question 9

What types of data IS synchronized by synchronization utilities?

Answer 9

Commonly synchronized data includes bookmarks, contacts, documents, applications, location data, email, social media data, pictures, e-books, music, videos, and passwords.

Things not synched include: browsing history

Question 10

Peggy is trying to synchronize her laptop to her smartphone but keeps receiving a “cloud storage full” notification. What is most likely the issue?

Answer 10

The data cap has most likely been reached. A data cap is placed by the provider and limits the amount of data that is stored and synchronized. Managing data is the best way to ensure data caps are not reached.

Question 11

What software program(s) can we use to aid in managing a company’s mobile devices?

Answer 11

MDM and MAM

Companies use software programs such as mobile application management (MAM) and mobile device management (MDM) to ensure mobile device security.

Question 12

Mark is on a road trip but his cell phone is having trouble maintaining a signal. An update to the ____ is needed to ensure that his mobile device connects to the appropriate cellular tower when on the move from location to location.

Answer 12

preferred roaming list (prl)

The reference guide is updated by the preferred roaming list (PRL) updates. These updates ensure mobile devices connect to the correct cell phone tower when roaming.

Question 13

In order to synchronize Microsoft products, you should use -

Answer 13

Microsoft 365

Microsoft products can be synced with Microsoft 365, a subscription service for the Microsoft Office Suite of programs and Microsoft Cloud. Synchronizing Microsoft 365 accounts is done through the settings.

Question 14

What types of connections can be used to synchronize a mobile device to a desktop?

Answer 14

There are a number of ways to synchronize a mobile device to a desktop, including USB cable, Bluetooth, and WiFi cellular connections.

Question 15

What type of account to you need to access Workspace (formerly G suite)?

Answer 15

A Google account.

A Google account (which offers free consumer, paid enterprise, and non-profit Education services) is needed to provide synchronization and other services to Google Workspace (formerly G Suite). Google Workspace is the official name of the collection of applications, including Gmail, Hangouts, Docs, Sheets and many more. This name change was part of a rebrand in late 2020.

Question 16

A user is experiencing inaccurate touch response issues with the touch screen on their mobile phone. After performing a hard reset of the device, the issue still persists. What is the next step for the user?

Answer 16

Replace the digitizer.

To resolve inaccurate touch screen response issues, perform a hard reset of the device. If that fails, replace the digitizer.

Question 17

On Apple iOS mobile phones, how many failed login attempts will cause the device to erase everything internally if enabled?

Answer 17

10

On Apple iPhones, if you have the security setting enabled, ten failed login attempts will cause the device to erase everything internally. This feature is disabled by default, but can be enabled in your Touch or Face ID settings for enhanced protection.

Question 18

What is a lightning connector?

Answer 18

This is a connector cable for Apple products. It does charging and data transfer to IOS devices, going at 5 gigabits per second (very slow speed). Macs and Macbooks can also have lightning ports for charging.

Question 19

What is a thunderbolt connector?

Answer 19

This is used for MAC OS like apple devices and products for the MAC computer. It uses a mini display port or a USB C connector. It can go at 10 gigabits, 20 gigabits, or 40 gigabits per second.

Question 20

Serial interfaces

Answer 20

• peripheral device that is placed between two devices, such as a type of plug, that allows for data transfer serially in smaller bits between the devices.
• Serial interfaces include USBs, Thunderbolt, and HDMI connections.
• Common serial connection accessories include displays, external hard drives, and input/output devices.

Question 21

NFC (Near Field Communications)

Answer 21

wireless connection type with a very short range and is primarily used in mobile commerce, RFID tags, or wireless accessories.

Question 22

Bluetooth

Answer 22

wireless connection method primarily used for the connection of headsets, speakers, and input devices. Bluetooth has a limited range.

Must be bluetooth enabled on both devices and you go through a pairing process to connect.

Question 23

hotspot

Answer 23

wireless connection type that allows for connection to the internet through a wireless access point (WAP), typically used for public connection in places such as libraries and restaurants.

• To enable the hotspot on an iOS device, go to Settings, then Personal Hotspot, and slide toggle to On.
• To enable a hotspot on an Android device, go to Settings, Connections, Mobile Hotspot, then Tethering, and toggle to On.

Question 24

When connecting to a mobile device using a headset or speakers, what happens?

Answer 24

Speakers and headsets normally automatically get detected and configured after connection. They both typically use USB connectors or audio jacks for connection.

Question 25

docking station

Answer 25

laptop peripheral that allows for the connection of a compatible laptop to an increased bank of expansion capabilities, including additional ports, full-sized drive bays, expansion bus slots, optical drives, and memory card slots

Question 26

port replicator

Answer 26

laptop peripheral device that allows for the connection of a compatible laptop to additional ports, such as the ones found on the mobile device itself, and can be used to connect a keyboard, mouse, or printer.

The port replicator allows for the continual connection of these peripheral devices, which can be used when the mobile device is connected to the port replicator

Question 27

trackpad/drawing pad

Answer 27

often used in conjunction with a touch pen and is connected via USB.

A trackpad/drawing pad is a larger version of the built-in trackpad on a laptop and offers additional features, such as on-pad menu management.

Question 28

What are 2G, 3G, 4G, and 5G?

Answer 28

cellular connection standards and indicate generations, with each successive generation building on the one that came before.

2G, or 2nd generation, has a max data rate of 64 Kbps with limited network range.

3G sets the data rate standard at 200 Kbps. Both 2G and 3G use traditional telephone circuits.

4G uses IP instead of traditional telephone circuits and comes in two varieties, WiMax and Long-Term Evolution (LTE). It offers a higher range and faster download and upload speeds.

5G was announced in 2016 and implemented in 2018. 5G has three classifications: enhanced mobile broadband (eMBB) for cell phone and mobile communication, ultra-reliable low-latency communications (URLLC) for autonomous vehicles and industrial applications, and massive machine-type communications (mMTC) for sensors supporting Internet of Things (IoT) devices.

Question 29

Global System for Mobile Communication (GSM) vs. Code-Division Multiple Access (CDMA)

Answer 29

both cellular connection standards used with 3G technology and were incompatible with one another.

GSM was used by AT&T and T-Mobile and was initially slower than CDMA, which was used by Sprint and Verizon.

*These standards are no longer in use after the technology advanced to 4G.

Question 30

Preferred Roaming List (PRL) Updates

Answer 30

updates to the reference guide used by mobile phones to connect to the appropriate cell phone tower when roaming and typically update with phone updates.

Question 31

bluetooth pairing process

Answer 31

Step 1: Enable Bluetooth
Bluetooth can be enabled on a device by toggling the Bluetooth connection to On. To connect, both the host and the receiving device must be enabled.
* On a Windows device, enable Bluetooth by going to Settings, Devices, then Bluetooth and Other Devices, and toggling to On.
* On an Android device, go to Settings, Connections, then Bluetooth, and toggle to On. On an iOS device, go to Settings, then Bluetooth, and toggle to On.

Step 2: Enable Pairing
* The Enable Pairing toggle will appear once Bluetooth is on.

Step 3: Find Device for Pairing
* When Bluetooth pairing is enabled, it will locate any pairable Bluetooth devices within its range. The pairable devices will be listed. Choose the appropriate one.

Step 4: Enter the Appropriate PIN Code
* When pairing a Bluetooth device, a generated code will typically be displayed for first-time pairing. Enter the appropriate code to link the two devices.

Step 5: Test Connectivity
* Once the two devices are paired using Bluetooth, ensure connectivity by testing the connection through data transmission, such as an audio or file transfer.

Question 32

IEEE 802.15 standard

Answer 32

specifies criteria for wireless personal area networks (WPAN) that use bluetooth for data-link transport

also allows for paired devices to exchange and synchronize data over a bluetooth connection

Question 33

location services

Answer 33

used to identify device positioning and location and include GPS and cellular location services. Location services can be configured on all mobile devices.

• To configure location services on an iOS device, go to Settings, Privacy, then Location Services, and toggle to On.
• To configure location services on an Android device, go to Settings, then Location, and toggle to On.

Individual applications have location services options, as well, with varying permissions.

Question 34

GPS (global positioning system)

Answer 34

satellite-based navigation system that can provide current location and tracking for enabled devices using triangulation between receivers and satellites.

GPS uses three primary components: the satellite constellation, the ground control network, and the receiver.

Question 35

cellular location services

Answer 35

use triangulation (like GPS) to determine location, but they use cellular towers instead of satellites to triangulate a receiver’s location.

Cellular location services are carrier-based and are limited to within the range of cellular towers.

Question 36

How do you configure email accounts on ios and Android?

Answer 36

To configure an email account on an iOS device, go to Settings, Mail, then Accounts, and choose Add Account. If the account provider is listed, click the provider and provide the proper credentials. If the provider is not listed, click Other, then Add Account. Add the name, email, password, and description, and click Next. Choose IMAP or POP protocol. Configure incoming and outgoing mail server names and click Next. Verify the username and password and click Save.

To configure an email account using an Android device, go to Settings, Accounts and Backup, then Manage Accounts, and choose Add Account. Choose the account type (IMAP, SMTP, or POP), enter the email address and password, and click Next. A validation screen will appear. Click Next to validate.

Question 37

two-factor authentication

Answer 37

increases device security by requiring an additional piece of information for access, such as a PIN from a token or authentication application.

Question 38

What is Mobile Device Management (MDM)/Mobile Application Management (MAM)?

Answer 38

Mobile device management (MDM) and mobile application management (MAM) are used to help companies ensure mobile device security.

• MDM is a software package used to enroll corporate devices for oversight and security. MDM allows for the implementation of security policies on all enrolled devices and offers the ability to remotely track, lock, unlock, encrypt, and wipe mobile devices.
• MAM is software designed to ensure the security of software on an enrolled mobile device. MAM allows for the remote installation, deletion, encryption, and wipe of corporate applications and related data on an enrolled device.

All corporate apps should be enrolled in a MAM, with all devices enrolled for remote install, wipe, lock, and unlock capabilities.

Question 39

mobile device synchronization

Answer 39

process of mirroring all unique changes and additions from one device to another.

Synchronization allows a mobile device to be an extension of a primary computing device.

Synchronization can occur via wired connection, Wi-Fi, Bluetooth, or cellular connection.

Question 40

microsoft 365

Answer 40

subscription service that offers access to the Microsoft Office Suite of programs and storage space in Microsoft Cloud. To synchronize Microsoft 365 accounts, go to Start, Settings, Accounts, then Sync Your Settings, and toggle to On. This will sync all devices logged in using that particular user credential.

Question 41

Google Workspace

Answer 41

Android devices often use Google Drive and Google Workspace for synchronization. To sync an Android device, go to Settings, Accounts and Backup, then Backup Data, and toggle to On.

Question 42

icloud

Answer 42

Apple’s version of the cloud and uses the user’s Apple ID for access. To activate iCloud sync, go to Settings, Apple ID, then iCloud, and toggle to On for synchronization or backups.

Question 43

data caps

Answer 43

limits places on the amount of data that be stored in a synchronization location such as the cloud.

Data caps are dependent on the provider and the usage contract of the user.

Manage data to stay within the specified cap is vital to ensure continuity of synchronization.

Question 44

What things are synchronized in the synch process?

Answer 44

The most common types of data (contacts, apps, email, pictures, music, videos, calendar, bookmars, docs, location data, social media data, ebooks and passwords).

• mail
• photos
• calendar
• contacts

Question 45

How can you check for poor battery health and what do you do for it?

Answer 45

Poor battery health can be evident by checking to see if a device works when physically plugged into a power source or if a fully charged battery drains very quickly with normal usage; within 30 minutes, for example. For a battery that will not hold a charge at all, replace the battery.

With a laptop that holds a poor charge, you can attempt to perform a battery calibration before resorting to a battery replacement. With a smartphone, you can drain the battery completely and recharge before replacing the battery.

Question 46

You have a swollen battery on your laptop. What do you do?

Answer 46

turn off the device, replace the battery

Question 47

Your laptop was dropped and the screen is now broken enough to affect functionality. What do you do?

Answer 47

replace the broken screen

Question 48

Your laptop’s charging indicator light is failing. What’s this caused by and what do you do?

Answer 48

While it is rare for the indicator to fail, it may happen. To check for this issue, plug the device in with a known working charger and see if the indicator is on.

Improper charging is typically caused, however, by a connection issue, such as a damaged cable or the use of an aftermarket cable that is not fully compatible with the device.

Question 49

There’s poor or no connectivity on your mobile device. What do you do?

Answer 49

1. Check to see if the appropriate connectivity method is on, such as Bluetooth enabled or wireless.
2. If the connection is enabled, check the signal strength. Poor signal/connectivity is caused by too much distance between the sending and receiving devices.

Question 50

Liquid damage to mobile devices - what do you do?

Answer 50

turn off the device immediately and let the device air dry.

A laptop with significant liquid damage may be disassembled and cleaned using demineralized water and a lint-free cloth.

Question 51

Your digitizer (touch pad) is having issues. What do you do to address this?

Answer 51

you may go into the settings of the device and attempt to recalibrate the digitizer. If the digitizer cannot be calibrated or fixed, you may be able to work around the issue by using a mouse and keyboard for input. With a mobile phone, the only method for fixing the digitizer is to fully power off the device and power it back on. If this does not fix the issue, the screen will need to be replaced.

Question 52

cursor drift problems

Answer 52

most commonly caused by a faulty pointing stick. You may move the input device around in an attempt to resolve the issue, or you can also attempt to recalibrate it. Recalibration can also be used to remedy faulty calibrations on touch screens.

Question 53

There’s a physically damaged port on your mobile device. What do you do?

Answer 53

just replace the port itself.