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Cluster > MIS Final > Flashcards

MIS Final Flashcards

1
Q

What are the 4 elements of relational databases

A
  1. ) Primary Key
  2. ) Attributes
  3. ) Relationships
  4. ) Entities
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2
Q

Entities

A

What we want to capture information about

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3
Q

Attributes

A

The information / characteristics we want to capture

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4
Q

What are the 2 types of collaboration?

A
  1. ) Unstructured Collaboration

2. ) Structured Collaboration

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5
Q

Unstructured Collaboration

A

Focuses on sharing information to facilitate the completion of general tasks

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6
Q

Structured Collaboration

A

Collaboration where individuals participating in business process activities share information and coordinate their efforts as they transact business

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7
Q

What are the 4 types of collaboration software?

A
  1. ) Content Management Systems
  2. ) Workflow Management Systems
  3. ) Groupware Systems
  4. ) Knowledge Management Systems
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8
Q

Content Management Systems

A

Applications used to create, store, edit, control, and publish information on the internet, extranet, and intranet websites

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9
Q

Workflow Management Systems

A

Applications that control the movement of information through specific business processes

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10
Q

Groupware Systems

A

Applications that facilitate information sharing and interactions between members of a workgroup

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11
Q

Knowledge Management Systems

A

Applications that support the creation, capturing, evaluation, storage, retrieval, and application of knowledge and information in the organization

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12
Q

What are the benefits of collaboration systems?

A

Companies that effectively use collaboration systems realize important business benefits as they closely collaborate amongst team members in the process and project work

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13
Q

What are the 5 phases of the project management process?

A
  1. ) Initiation
  2. ) Planning
  3. ) Execution
  4. ) Monitoring
  5. ) Closedown
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14
Q

What are 3 constraints projects deal with?

A
  1. ) Time
  2. ) Cost
  3. ) Scope
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15
Q

Business Process

A

A systematic way of organizing resources and effort to ensure the appropriate flow of information and materials to produce a product or service

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16
Q

ERP system, BI systems, and Knowledge Management Systems are examples of what

A

Collaboration systems

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17
Q

What do data warehouses do?

A

Extract, cleans, and store subset of data from enterprise systems and other systems that can then be used by BI applications

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18
Q

What did ERP systems originally evolve from in the 90s?

A

Manufacturing resource planning

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19
Q

Which of the following (Lessons learned summary, work breakdown structure documentation, PMBOK guide, Project definition / charter) is an important deliverable of the planning phase of project management

A

Work breakdown structure documentation

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20
Q

Porter’s Five Forces

A
  1. ) Bargaining Power of Suppliers
  2. ) Bargaining Power of Buyers
  3. ) Competitive Rivalry
  4. ) Threat of Substitution
  5. ) Threat of New Entry
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21
Q

Loyalty Programs and frequent shopper programs apply to which of Porter’s 5 Forces?

A

Bargaining Power of Buyers

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22
Q

What are the IS Triangle

A
  1. ) People
  2. ) Process
  3. ) Technology
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23
Q

Which of the Enterprise systems we discussed promotes the integration of external and internal info, for example to improve vendor relationship management?

A

Supply Chain Management

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24
Q

What type of systems support pre-sale processes by tracking sales representatives interaction with customer leads?

A

CRM system

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25
Q

The VAI video from Smith Drug Company illustrates…

A

The effectiveness of CRM and the importance of people and processes.

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26
Q

In most cases, when you interact with an IS system, you are interacting with a ____________

A

Database

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27
Q

What are the Core Skills of a Business Analyst?

A

Requirements gathering and specification, business analysis, and analyzing and solving problems

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28
Q

What is a central feature of all ERP systems?

A

A shared database that supports multiple functions used by different business units

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29
Q

What is each instance of an entity called?

A

A record

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30
Q

What are like adjectives and describe entities?

A

Attributes

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31
Q

What are relational databases made up of?

A

A group of related entities

32
Q

What in relational databases are like nouns?

33
Q

What is the purpose of a database?

A

Collect, organize, analyze and retrieve data, support decision making, and gain insight from data

34
Q

What is the first step in supporting business processes and decision making?

A

Data collection and storage

35
Q

What is the ultimate goal of creating databases?

A

Data analysis and information retrieval

36
Q

What is the key to databases?

A

To use them to analyze the data collected and stored to make better decisions

37
Q

What happens in the initiation stage of project management?

A

Assess size, scope, and complexity and establish procedures

38
Q

What happens in the plan stage of project management?

A

Define clear, discrete activities and the work needed to complete each activity

39
Q

What happens in the execute stage of project management?

A

Plans are put into action; do the work

40
Q

What happens in the monitor stage of project management?

A

Measurement of project performance; track your progress

41
Q

What happens in the closedown stage of project management?

A

Bring the project to an end. Conduct Review

42
Q

What are the 3 Major Information Systems in Business?

A
  1. ) Collaboration Systems
  2. ) Business Intelligence
  3. ) Enterprise Systems
43
Q

What is the purpose of Collaboration systems?

A

To enable people to work together more effectively by facilitating sharing of information, ideas, and knowledge

44
Q

What is the purpose of Business Intelligence Systems?

A

Strategically utilize consolidation transaction and other business data to support decision making

45
Q

What are enterprise systems?

A

Software that integrates functional systems into a single system supported by one database to serve the needs of all functional areas in a business and support both primary and secondary activities of the value chain

46
Q

What are the 3 types of Enterprise Systems?

A
  1. ) SCM (Supply Chain Management)
  2. ) CRM (Customer Relationship Management)
  3. ) ERP (Enterprise Resource Planning)
47
Q

What are CRM systems?

A

Software that support value chain activities involving customer interaction and also provide “back office” analytical and reporting tools to help businesses better understand and profile customers

48
Q

What do SCM systems do?

A

Integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors, and customers. Collecting, analyzing, and distributing transactional information from all parts of the value chain and making them available to the business, its suppliers, and its customers.

49
Q

What are ERP systems?

A

Software that integrates functional systems into a single system supported by one database to serve the needs of all functional areas in a business

50
Q

What are the drivers of MIS?

A
  1. ) Strategic Level Drivers

2. ) Operational Level Drivers

51
Q

What does BPM stand for?

A

Business Process Management

52
Q

What are the 3 Core Benefits of BPM?

A
  1. ) Efficiency
  2. ) Effectiveness
  3. ) Agility
53
Q

Are Operational Drivers tactical or strategic?

54
Q

Are Situational Drivers tactical or strategic?

55
Q

What are operational drivers?

A

the need to increase efficiency

56
Q

What are situational drivers?

A

The need to evaluate potential new business ventures or business offerings

57
Q

What are the 3 main Project Characteristics?

A
  1. ) Progressive
  2. ) Unique
  3. ) Temporary
58
Q

What are the 2 goals of BPM?

A
  1. ) Deliver more revenue

2. ) Deliver more value

59
Q

Who are the main users of CRM?

A
  1. ) Sales
  2. ) Marketing
  3. ) Customer Service
60
Q

Who are the main users of ERP?

A
  1. ) Sales
  2. ) Finance
  3. ) Logistics
  4. ) Production
61
Q

Who are the main users of SCM?

A
  1. ) Customers
  2. ) Resellers
  3. ) Partners
  4. ) Suppliers
  5. ) Distributors
62
Q

What are the 5 Stages of the SDLC?

A
  1. ) Planning
  2. ) Analysis
  3. ) Design
  4. ) Development
  5. ) Implementation
63
Q

What happens in the Planning Stage of the SDLC?

A

Aligning with key objectives, estimate scope, refine objectives, define course of action

64
Q

What happens in the Analysis Stage of the SDLC?

A

As-Is / To-Be, Situational analysis, Develop requirements

65
Q

What happens in the Design Stage of the SDLC?

A

Blueprints for the development phase

66
Q

What happens in the Development Stage of the SDLC?

A

Software is built from blueprints

67
Q

What happens in the Implementation Stage of the SDLC?

A

Bugs are worked out

68
Q

What are the benefits of using BI systems?

A

Improves the quality of business decisions. Direct impact on costs and revenue

69
Q

What are KPIs used for?

A

Evaluate the effectiveness of business processes

70
Q

What stage of project management does collection and refining happen in?

A

The planning phase

71
Q

What stage of project management does identifying stakeholders happen in?

A

The initiation phase

72
Q

What are 3 Challenges of Enterprise Systems?

A
  1. ) Costly and Timely
  2. ) Resistance to Change
  3. ) Ineffective Implementation can hurt a business
73
Q

What type of collaboration system is Basecamp?

A

Unstructured because anyone in the group can post whatever. Doesn’t follow an exact timeline or checklist

74
Q

What are 3 Benefits of Enterprise Systems?

A
  1. ) Efficiency
  2. ) Eliminates Manual Data Entry
  3. ) Tighter Controls
75
Q

3 Departments involved in selling to customers

A
  1. ) Sales
  2. ) Accounting - Records Sale
  3. ) Customer Servcei

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