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Cluster > MIS Exam 1 > Flashcards

MIS Exam 1 Flashcards

1
Q

What are the 3 sides to the IS triangle?

A
  1. ) People
  2. ) Processes
  3. ) IT
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2
Q

What are the 2 drivers for the IS triangle?

A
  1. ) Strategic Level

2. ) Operational Level

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3
Q

What are the 3 types of IS?

A
  1. ) Enterprise Systems (ES)
  2. ) Collaboration Systems (CS)
  3. ) Business Intelligence (BI)
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4
Q

The Business Analyst is the link between __________________________ and _______________________

A

Business Requirements (the client) and the Software Solutions (the development team)

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5
Q

What is a business Process?

A

A predefined way in which an organization performs its functions

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6
Q

What is an Information System?

A

A set of interrelated business components that create, collect, process, store, distribute, and produce information

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7
Q

What does SDLC stand for?

A

System Development Lifecycle

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8
Q

What is the Goal of MIS?

A

Integrating people, processes, and technology to solve business problems, create business opportunities, and enable strategy

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9
Q

Do MIS professionals focus on the business or technology side of IT?

A

Business

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10
Q

What does effective Project Management help to ensure?

A

Meeting of customer expectations and satisfying of budget and time constraints

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11
Q

What is a project?

A

A planned undertaking of related activities to reach an objective that has a beginning and an end

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12
Q

What are projects constrained by?

A
  1. ) Time
  2. ) Cost
  3. ) Scope
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13
Q

What is the difference between projects and operations?

A

projects are objective driven and are bound by time. Operations continually create and complete objectives using projects over time

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14
Q

What are the 3 Project Characteristics?

A
  1. ) Temporary
  2. ) Unique (Product, Service, Result)
  3. ) Progressive Elaborations
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15
Q

What is a Deliverable?

A

An end product of each phase

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16
Q

What is Project Management?

A

A controlled process of initiating, planning, executing, and closing down a project

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17
Q

What are the 5 factors characterizing a project environment?

A
  1. ) Cultural
  2. ) Physical
  3. ) Political
  4. ) Economic
  5. ) Social
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18
Q

What are the Five Phases of the Project Management Process?

A
  1. ) Initiation
  2. ) Planning
  3. ) Execution
  4. ) Monitoring
  5. ) Closedown
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19
Q

What happens in the Initiation phase of the Project Management Process?

A

Assess size, scope, and complexity, and establish procedures

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20
Q

What is a Project Repository?

A

An online or hard-copy repository that is used for performing audits, orienting new team members…

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21
Q

What happens in the Project Planning phase of the Project Management Process?

A

Define clear, discrete activities and the work needed to complete each activity

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22
Q

When is the Work Breakdown Structure developed?

A

In the Project Planning phase of the Project Management Process

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23
Q

What is the Work Breakdown Structure (WBS)?

A

Division of project into manageable and logically ordered tasks and subtasks

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24
Q

What happens in the Project Execution phase of the Project Management Process?

A

Plans created in prior phases are put into action

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25
Q

What happens in the Project Monitoring phase of the Project Management Process?

A

This phase focuses on the measurement of project performance. All activity results within the project are compared to the project plan

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26
Q

What happens in the Project Closedown phase of the Project Management Process?

A

This brings the project to an end. You close down the project, conduct post-project reviews, and closes the contract

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27
Q

What are the 10 steps in the Ten Step Project Management Structure?

A
  1. ) Define the Work
  2. ) Build the Schedule and Budget
  3. ) Manage the Schedule and Budget
  4. ) Manage Issues
  5. ) Manage Scope
  6. ) Manage Communication
  7. ) Manage Risk
  8. ) Manage HR
  9. ) Manage Quality and Metrics
  10. ) Manage Procurement
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28
Q

What are large-scale software programs?

A

Enterprise Systems

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29
Q

Examples of benefits of enterprise systems

A
  1. ) Increased efficiency by eliminating numerous redundant systems
  2. ) Integration of business processes across the enterprise
  3. ) Automating or eliminating manual data entry to reduce errors
  4. ) Tighter controls on inventory and other assets
  5. ) Providing businesses with the opportunity to integrate its systems with its customers and suppliers
  6. ) Facilitating stronger customer relationships through better marketing and customer service
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30
Q

What does ERP stand for?

A

Enterprise Resource Planning

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31
Q

What does CRM stand for?

A

Customer Relationship Management

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32
Q

What does SCM stand for?

A

Supply Chain Management

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33
Q

What are Computational Systems?

A

Out of date systems that only perform one task

34
Q

What are Functional Systems?

A

They grew from Computational Systems and included general functional areas

35
Q

What are Enterprise Systems?

A

Integrate All key organizational functions across functional areas, breaking down traditional departmental silos. Involves the consolidation of data into one centralized database

36
Q

What type of Enterprise System is used for internal integration?

A

Enterprise Resource Planning (ERP)

37
Q

What type of enterprise systems integrate the various functional systems across the primary activities in business processes that interact with customers?

A

Customer Relationship Management (CRM)

38
Q

What two type of enterprise systems are internal?

A

ERP, CRM

39
Q

What Type of Enterprise Systems are external?

A

SCM

40
Q

What type of system integrates functional systems into a single system that services all areas in a business?

A

Enterprise Resource Planning (ERP)

41
Q

What do ERP systems strive to do from a process standpoint?

A
  1. ) Standardize business processes across the enterprise
  2. ) Reduce costs due to better inventory planning and labor need forecasting
  3. ) Promote better financial management
  4. ) Reduce overall production costs
42
Q

Examples of CRM benefits

A
  1. ) Provide better customer service
  2. ) Make call centers more efficient
  3. ) Support sales force as they attract and secure new customers
  4. ) Retain existing customers
  5. ) Provide appropriate products and services to their customers
  6. ) Simplify marketing and sales processes
  7. ) Discover new customers
43
Q

Challenges of CRM

A

It takes time to make all of the business processes customer centric

44
Q

What type of systems integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors, and customers?

A

SCM

45
Q

What are the 3 main things that SCM systems track?

A
  1. ) Materials flow from suppliers and their “upstream” suppliers at all levels
  2. ) Transformation of materials into semi-finished and finished products through the organization’s own production process
  3. ) Distribution of products to customers and their “downstream” customers at all levels
46
Q

3 Benefits of SCM systems

A
  1. ) Better able to forecast sales and adjust inventory and labor needs accordingly
  2. ) Able to provide customers with better service
  3. ) Able to identify inefficiencies in their processes and eliminate costly suppliers and customers
47
Q

Challenge of SCM

A

Getting all areas of the supply chain to work together

48
Q

What system handles inventory management and logistics?

A

SCM

49
Q

Who are the primary users of CRM?

A

Sales, marketing, customer service

50
Q

What are the primary business benefits of crm?

A

Sales forecasts, Sales strategies, marketing campaigns

51
Q

Who are the primary users of SCM?

A

Customers, Resellers, Partners, Suppliers, Distributors

52
Q

what are the primary business benefits of SCM?

A

Market demand, resource and capacity constraints, real-time scheduling

53
Q

Who are the primary users of ERP?

A

Accounting, Finance, Logistics, Production

54
Q

What are the primary business benefits of ERP?

A

Forecasting, Planning, purchasing, material management, warehousing, inventory, distribution

55
Q

Who are the largest 3 players in CRM? (Biggest to smallest)

A
  1. ) Salesforce
  2. ) SAP
  3. ) Oracle
56
Q

What are the 2 types of CRM?

A
  1. ) Business -to-Business (B-to-B)

2. ) Business-to-consumer (B-to-C)

57
Q

What are the 4 main Functional areas of CRM?

A
  1. ) Social Networks
  2. ) eCommerce
  3. ) Inside Sales
  4. ) Outside Sales
58
Q

What is a business process?

A

A set of logically related business activities that combine to deliver something of value to a customer

59
Q

What are examples of functional departments?

A

Sales, Marketing, Accounting, Finance

60
Q

Which is a better process flow, vertical, or horizontal through a company?

A

Horizontal because the process can go seamlessly from department to department

61
Q

What is Business Process Design?

A

The method by which an organization understands and defines the business activities that enable it to function

62
Q

What are the 5 Common drivers behind a business process design project?

A
  1. ) The need to increase efficiency
  2. ) The need to evaluate business practice as part of an organizational development project
  3. ) The need to evaluate potential new business ventures or business offerings
  4. ) The need to manage the company’s knowledge resources
  5. ) The need to manage human resources
63
Q

What are the two phases of business process design?

A
  1. ) Analysis

2. ) Design

64
Q

What are the 5 key components of a typical business process model?

A
  1. ) The set of processes and activities that take place within the organization
  2. ) A text description of each process or activity
  3. ) Drawings
  4. ) Inputs and Outputs
  5. ) Key Performance Indicators
65
Q

What does Business Process Management (BPM) try to streamline tasks and activities to do?

A

Deliver value to customers and drive more revenue

66
Q

What is the first tool that fosters ongoing collaboration between IT and business users to jointly build applications that effectively integrate: people, process and information.

A

BPM

67
Q

What is Business Process Definition (BPD)?

A

A method of analyzing and documenting a process

68
Q

What is the goal of BPM?

A

To understand the “As-Is” Process and to define the “To-Be” Process

69
Q

What are the 5 phases in which MIS professionals do their work?

A
  1. ) Planning
  2. ) Analysis
  3. ) Design
  4. ) Development
  5. ) Implementation
70
Q

What are 3 reasons to Change Business Processes?

A
  1. ) Improve the quality of the outcome or product of the process
  2. ) Improve the efficiency of the process
  3. ) Improve Agility
71
Q

How do you measure the success of a Process Change?

A

Key Performance Indicators (KPI)

72
Q

In what phase of Process Changes do you look at the “as-is” and “to-be” analyses?

A

Analysis

73
Q

What are the 3 types of KPI’s?

A
  1. ) Cost
  2. ) Quality
  3. ) Time
74
Q

What is a Modeling Technique?

A

Graphical Representation of processes that capture, manipulate, store, and distribute information between a system and users and among system components

75
Q

Why use Business Process Modeling?

A
  1. ) Makes a process transparent

2. ) Maps and represents the links between business and technical architectures

76
Q

What are the 5 reasons we use activity Diagrams?

A
  1. ) Depict flow of control from activity to activity
  2. ) Understand what actions need to take place
  3. ) Identifying extensions in a use case
  4. ) Model work flow and business processes
  5. ) Model the sequential and concurrent steps in a computation process
77
Q

What are the 5 elements of Activity Diagrams?

A
  1. ) Activity
  2. ) Transition
  3. ) Branch
  4. ) Synchronization Bar
  5. ) Swimlanes
78
Q

What is Activity in Activity Diagrams?

A

A behavior that an object carries out while in a particular state

79
Q

What is Transition in Activity Diagrams?

A

A movement from one activity or state to another

80
Q

What is Branch in Activity Diagrams?

A

A diamond symbol containing a condition whose results provide transitions to different paths of activities

81
Q

What is Synchronization Bar in Activity Diagrams?

A

Horizontal or vertical bars denoting parallel or concurrent paths of activities

82
Q

What are Swimlanes in Activity Diagrams?

A

Columns representing different organizational units of the system

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