(Midterms) Listening Flashcards
being attentive
mindfulness
requirement for listening
hearing
requires understanding and comprehension
listening
partner of listening
speaking
most important and difficult to develop
listening
4 language skills
- listening
- writing
- speaking
- reading
T or F: listening is one of the attributes employers seek
true
consists of complex affective, cognitive and behavioral process
listening
motivate us in attending/listening
affective process
connected with understanding/interpreting meaning
cognitive process
connected in responding with verbal and nonverbal feedback
behavioral process
widely used in everyday communication
listening
listening for enjoyment
appreciative
listening that infers more than what the speaker is saying
analyzing the message said
discriminative listening
listening to be able to recall information
comprehensive listening
listening to learn more
critical listening
this is the anxiety we feel in terms of listening
listen apprehension
this may increase our anxiety in interpreting a message
listening apprehension
T or F: listening apprehension doesn’t effect our focus on the message
false; it affects
this is out favored and most of the time, unconscious response in listening
listening style
we focus and evaluate facts and evidences
content-oriented listeners
focus on what other people feel
People-oriented listeners
the speaker is focused on the main point
action-oriented listener
conversations are quick and fast-paced
time-oriented listeners
typically influenced by culture
preferred listening style
T or F: women identified with feminine co-culture are often described as person-oriented
true
T or F: men identified with masculine co-culture are often described as person-oriented
false; time-oriented
this is the the processing of info
processing approach
this is the habitual and unconscious processing of info
passive listening
this is the deliberate and conscious processing of info
active listening
listening that requires practice
active listening
T or F: in active listening, you can be absent
false; present dapat
process of intentionally perceiving and focusing on a message
attending
rate of words per minute at which people normally speak
120-150
rate of words per minute at which our mind can process
400-800
create opportunities for inattention
gap between speaking and processing
3 major points in attending checklist
- be physically ready in listening
- resist mental distraction
- hear the person out
accurately interpreting the message
understanding
5 key points in understanding checklist
- identifying the main point
- ask questions
- paraphrase
- emphatize
- remembering
paraphrasing that focuses in denotative meaning
content paraphrase
paraphrasing that focuses on the emotion of message
feelings paraphrase
T or F: in paraphrasing you are verifying if your understanding is right about the topic
true
the compressing of words using original text
summarizing
restating main points using own words
paraphrasing
occurs when you experience emotional response parallel to another person’s actual emotion
emphatic responsiveness
occurs when we use everything you know about the sender’s circumstance to be able to understand his feelings
perspective taking
rather than experiencing the emotions of others, we try to use intellectual knowledge to understand the feelings of others
sympathetic responsiveness
this is used to increase the accuracy of understanding emotion
perception checking
this is the ability to remember and recall information at a later time
remembering
3 key point in the remember checklist
- repeat the info
- construct mnemonics
- take notes
this is when you say something for several times that helps storing the information
repetition
creating words from the first letter of each word you are trying to remember
mnemonics
provides a written record that you can learn for a later time
notes
process of critically analyzing a message to check the truthfulness
evaluating
2 key points in evaluating checklist
- separate facts from inferences
- probe for information
statements proved to be true
facts
assertions based on the facts presented
inferences
the is where you provide feedback
responding
signals used to illustrate that we are listening and understanding the message
nonverbal feedback cues
response that cheers, encourages or consoles other people in times of need
emotional support response strategies
can create an environment where it encourages the person to talk about a distressing situation
supportive response
this is were we dont agree with the speaker but still demonstrate respect
constructive criticism response strategies
the goal when giving formal constructive speech that are respectful, honest and helpful
formal constructive speech critique strategies
address content, structure and delivery and presentation aids
good speech critiques
this process of approach involves giving positive approach first before negative approach
cake approach
Requires understanding and comprehension
Listening
Physiological process in listening
Hearing
Importance of listening
- provide clarification
- increase ability to evaluate message
- improve listening; valuable un seeking jobs
Listening to infer more than what the speaker might mean beyond the actual words
Discrimination
Appreciate details and processing complex messages
Content-oriented listener
Tend to notice their parents feelings
People-oriented listener
Get frustrated when ideas are disorganized
Action-oriented listener
Regularly check the time on their phones and encourage others to pick the pace
Time-oriented listener
T or F: in passive listening, we are listening like on auto pilot
True
Listening where we aren’t interested or multitasking
Passive listening
