MIDTERM PART 6 Flashcards
Uses a set of standardized questions that are asked of all applicants, ensuring that the same questions based on predetermined selection criteria are asked of and evaluated for each applicant
Structured Interview
do not use any set questions, instead, the interviewer asks open-ended questions based on a specific research topic, and will try to let the interview flow like a natural conversation. … They are sometimes called informal interviews.
Unstructured Interview
To transfer some of a manager’s decision-making authority to subordinates
Delegating authority
What are the symptoms if workstation not ergonomically sound?
Back and neck strain, carpal tunnel syndrome, tension headaches, and eyestrain.
a process-oriented department depends on the nature of the work to be performed and the number of employees available to perform it.
work division pattern
consecutive handling of tasks or products by individuals who perform a specific function in sequence
Serial Work Division
simultaneous assembly in which everyone performs a different specialized task at the same time. The tasks are all related to the same end product but are no dependent on each other.
Unit Work Division
Concurrent handling of tasks. Multiple employees do tasks from beginning to end.
Parallel Work Division
Physical traits of the worker assigned to each workstation also influences considerations. (height, leg length, etc)
Does the individual or multiple persons share one workstation throughout the workweek.
What equipment is currently available at the workstation and what must be purchased to create an ergonomically correct work environment
Some organizations hire ergonomic specialists to perform assessments
Issues if not ergonomically sound: back and neck strain, carpal tunnel syndrome, tension headaches, and eyestrain.
planning office layout
process begins with a verbal warning that may or may not be a part of the employees file depending on the organization policy and the severity and frequency of the offense
when the next offense occurs the process processes to a written reprimand with formal documentation of the problem and delineation of the steps needed to correct
this and any furthers related action is typically a part of the employees official HR file, emlployees may be required to submit a step by step action plan to resolve issues and improve their performance
the next offense often results in suspension with further related infractions resulting in dismissal
Progressive discipline
Who establishes communication plans?
A manager
§ Determine the most appropriate location to hold the discussion privately
§ Review the employee file and the progressive discipline process that has occurred
§ State position quickly and concisely and end the discussion
§ Be sensitive to appropriate timing for the discussion
§ Be prepared with all the appropriate severance information
§ Treat the employee with dignity and respect
Guidelines for terminating employees
