MIDTERM PART 4 Flashcards
A method of addressing conflict in which interaction may be prohibited until the employees’ emotions are under control, and the manager also may structure their interactions
Control
A method to address conflict in which both parties must be willing to lose or give up a piece of their position
Compromise
A method to address conflict in which both parties meet with an objective third party to explore their perceptions and feelings with the desired outcome of producing a mutual clinical information about a patient’s healthcare, covering one or more healthcare encounters
Constructive confrontation
A complaint that has been documented in writing and brought to the attention of management or union representatives
Grievance
Focuses on working with the individuals involved in a disagreement to find a mutually acceptable solution. Too much conflict:Wastes time
Reduces productivity Decreases morale
Outcome of conflict in workplace
The manager should be sure to understand the organization recruitment in hiring policies and to seek the assistance of the HR department before the vacancy is publicized
Skills of manager to recruit staff
must have a common purpose, effective leader, set ground rules, often team based decisions are more widely accepted than managerial decisions because team members enlist support for the decisions from their peers and coworkers
Successful team contributing factor
What are the job evaluation weights?
Job Ranking Job classification method
Point method Factor comparison method
Hay method
§ Compensable factor
simplest and the most subjective method. Involves placing jobs in order from highest to lowest in value to the organization.
Job Ranking
involves matching a job’s written job description with a description of a classification grade. Ex: Jobs in federal government
Job classification method
