Methods of Communication Flashcards
What are the 6 different methods of communication?
Email
Text
Website
Blog
Podcast/Vodcast
Ediary
Describe email
Electronic mail to contact staff and customers 24/7.
Attachments can be added.
Read receipts can be requested.
Describe text
Text message to an individual or group.
May be used where contact needs to be made fairly urgently.
Describe website
The business’s website to give background details of the organisation, history, mission statement, purpose.
To advertise products/services.
To allow payments to be made online using debit/credit cards.
To allow customers to order from the organisation.
Describe blog
A written diary post to provide regular updates of events and to communicate with a wide audience about success stories.
To allow photographs and videos to be uploaded.
To enable followers to leave comments and interact with the organisation.
Describe podcast/vodcast.
A short video to allow a wide audience to listen to success stories about the organisation.
To allow people to listen to interviews.
Describe ediary
An electronic record of appointments/tasks.
Recurring appointments can be set up.
Reminder notifications can be created.
Double booking can be prevented as the computer will flag this up.
Diaries can be shared with others.
Attachments and notes can be added.
Advantages of email
Files can be attached to an email.
Email can be sent at any time of the day or night, 365 days of the year.
A carbon copy of an email can be sent to others (cc).
Disadvantages of email
If you don’t know the email address of the other person you can’t send them a message.
Email attachments may contain a virus.
Your business email may be copied fraudulently by “scammers” and affect your reputation.
Benefits of social media
Reach a worldwide audience.
Advertise/promote their products.
Allows customers to contact the organisation with a complaint/suggestion.
Post updates about competitions.
Conduct market research through online surveys.
Low cost to set up an account.
Disadvantages of social media
You can only target people who follow you.
Customer complaints are made in public.
