Duties, skills and qualities of an admin assistant

Question 1

Duties of an admin assistant

Answer 1

Organise events
Word process business documents
Uses databases and spreadsheets to store information
Answers the telephone and transfers to appropriate staff and covers reception, dealing with visitors
Uses the photocopier and fax machine to support colleagues
Uses IT to prepare and communicate information
Sends and receives emails and makes ediary appointments
Uses the internet to research information e.g. travel details
File management- ensuring documents are securely filed

Question 2

What is a skill

Answer 2

A skill is the ability to do something well either through practise or by gaining knowledge in that skill, for examples IT skills.

Question 3

Skills of an admin assistant

Answer 3

Customer care or customer service
Literacy skills
Numeracy skills
Communication skills
Organisational skills
ICT skills

Question 4

What is a quality

Answer 4

A quality describes the type of person the job applicant is.

Question 5

Qualities of an admin assistant

Answer 5

They are organised
They can use their own initiative
They are dependable and reliable
They are patient and calm
They have good time-keeping