Communication in Administration Flashcards
Features of reliable sources of information
A well-known organisation is providing the information.
The website is regularly updated (with a clear date showing when it was last updated).
The website is a secure site (a padlock may be shown in the corner).
Has secure payment facility.
Information is accurate and complete.
Site can’t be amended by users.
Site author has a good reputation.
Features of unreliable internet sources of information
Information is out-of-date.
Information may be inaccurate or bias.
Website may have viruses or software designed to steal information.
Benefits of using reliable information
Good decisions can be made.
Organisations will gain a good reputation.
Consequences of using unreliable websites
An organisation may make an incorrect decision based on out-of-date information.
Bias information may give customers an unclear/unfair impression about one organisation over another.
Websites with viruses could harm an organisation’s network and result in the loss of important files.
Customer information may be stolen or used fraudulently if entered onto an unsecure website.
Costs could be increased for the organisation or profits lost through poor decisions or poor customer service.
Important meetings may be missed.
