Memorisation- Production Flashcards
An advantage to a business of using TQM is
Quality standard are consistent in the business.
Which of the following would a clothing retailer use to encourage customers to purchase its products online
Videos of models wearing the clothing.
In which of the following areas of businesses are franchise arrangements commonly found.
Fast food.
Which of the following is a benefit to a business of reducing its production times.
It could create a competitive advantage.
Which of the following is a first stage in supply chain for a chocolate bar
The supplier of cocoa beans.
A supermarket may measure the quality standards provided at its checkouts in terms of
How long it takes an employee to scan each item.
Which of the following would be an important way that an upmarket restaurant could provide excellent standards of customer service to it customers
Attentive and Knowledgable waiting staff.
A large supermarket offers a range of payment options for customers to chose from.This is a meeting the customer of:
convenience.
Which of the following businesses would be the best suited to a just in time stock control system.
A car manufacturer
A common way to measure the quality of a tourist attraction is to review which of the following websites.
Trip Advisor
A manufacturing business is experiencing a big defect rate in its production process. A consequence to the business of this I that
unit costs will increase
Which of the following products is likely to be made using flow production
A branded can of soft drink.
Providing wide aisles, exciting visual displays and explaining how a purchase would benefit a customer is an example of
A customer engagement.
Which of the following would a new fair trade cafe consider as the most important factor when considering its choice of suppliers
Ethical values.
Which of the following principles id TQM built around
All workers should aim to satisfy their internal or external customers.
Technical economies of scale is an advantage of which production method.
Flow production.
A person employed by a franchisee is called a/an
Employee.
Which of the following is an advantage to customers of businesses providing virtual customer assistant support on there websites.
Answers to common customer questions can usually be found.
Which of the following is a benefit to a business of having an efficient procurement department.
Lower unit costs.
A business decided to use another business to carry out part of its work processes, This is called
Outsourcing.
The time difference between a business ordering and receiving stock is called the
Lead time.
Division of labour means
Employees become experts in completing specific tasks.
Employees demonstrating excellent product knowledge to potential customers is one of the first stages in.
The sales process.
A business increasing the number of sales that it achieves as a proportion of the total market number of sales in the market is said to have experienced an increase in.
Market share.
Which of the following is a main reason why a supplier may be reluctant to supply a new business with stock
High failure rate of new businesses.
Which of the following is another common name for flow production.
A mass production.
Which of the following is the opposite of Just In Time
Just in case stock management.
Amazon prides itself on which area of customers service
Speed of delivery.
Checking quality standards at the end of the production process is called.
Quality control.
One key method that businesses use to measure customer retention rates is through
Customer loyalty card
A drawback to a business of using just in time stock control is
Delays in deliveries could result in idle resources.
Which of the following is an advantage to a franchise of expanding through franchising.
Increased chance of business success.
An electrical retailer offers a 3 year warranty on purchases made.This is an example of which stage in the sales process.
Post sales service.
A benefit to a customer of a business providing high quality product is
Th product is fit for the purpose.
Which of the following is a benefit to an employee of business providing excellent customer service
Positive working environment.
Th business term that involves choosing a supplier agreeing what to buy at a certain price and by when is called
Procurement.
Which of the following best describes the term production
Process of changing inputs into outputs that can be sold.
A business has decided to expand through opening two new franchises. The forecast revenue over the next 3 years per franchise is shown in the table below.The franchise will pay a royalty of 8%.How much will the franchisor receive in total royalties in the next 3 years.
£35,200
