Memorisation- Production

Question 1

An advantage to a business of using TQM is

Answer 1

Quality standard are consistent in the business.

Question 2

Which of the following would a clothing retailer use to encourage customers to purchase its products online

Answer 2

Videos of models wearing the clothing.

Question 3

In which of the following areas of businesses are franchise arrangements commonly found.

Answer 3

Fast food.

Question 4

Which of the following is a benefit to a business of reducing its production times.

Answer 4

It could create a competitive advantage.

Question 5

Which of the following is a first stage in supply chain for a chocolate bar

Answer 5

The supplier of cocoa beans.

Question 6

A supermarket may measure the quality standards provided at its checkouts in terms of

Answer 6

How long it takes an employee to scan each item.

Question 7

Which of the following would be an important way that an upmarket restaurant could provide excellent standards of customer service to it customers

Answer 7

Attentive and Knowledgable waiting staff.

Question 8

A large supermarket offers a range of payment options for customers to chose from.This is a meeting the customer of:

Answer 8

convenience.

Question 9

Which of the following businesses would be the best suited to a just in time stock control system.

Answer 9

A car manufacturer

Question 10

A common way to measure the quality of a tourist attraction is to review which of the following websites.

Answer 10

Trip Advisor

Question 11

A manufacturing business is experiencing a big defect rate in its production process. A consequence to the business of this I that

Answer 11

unit costs will increase

Question 12

Which of the following products is likely to be made using flow production

Answer 12

A branded can of soft drink.

Question 13

Providing wide aisles, exciting visual displays and explaining how a purchase would benefit a customer is an example of

Answer 13

A customer engagement.

Question 14

Which of the following would a new fair trade cafe consider as the most important factor when considering its choice of suppliers

Answer 14

Ethical values.

Question 15

Which of the following principles id TQM built around

Answer 15

All workers should aim to satisfy their internal or external customers.

Question 16

Technical economies of scale is an advantage of which production method.

Answer 16

Flow production.

Question 17

A person employed by a franchisee is called a/an

Answer 17

Employee.

Question 18

Which of the following is an advantage to customers of businesses providing virtual customer assistant support on there websites.

Answer 18

Answers to common customer questions can usually be found.

Question 19

Which of the following is a benefit to a business of having an efficient procurement department.

Answer 19

Lower unit costs.

Question 20

A business decided to use another business to carry out part of its work processes, This is called

Answer 20

Outsourcing.

Question 21

The time difference between a business ordering and receiving stock is called the

Answer 21

Lead time.

Question 22

Division of labour means

Answer 22

Employees become experts in completing specific tasks.

Question 23

Employees demonstrating excellent product knowledge to potential customers is one of the first stages in.

Answer 23

The sales process.

Question 24

A business increasing the number of sales that it achieves as a proportion of the total market number of sales in the market is said to have experienced an increase in.

Answer 24

Market share.

Question 25

Which of the following is a main reason why a supplier may be reluctant to supply a new business with stock

Answer 25

High failure rate of new businesses.

Question 26

Which of the following is another common name for flow production.

Answer 26

A mass production.

Question 27

Which of the following is the opposite of Just In Time

Answer 27

Just in case stock management.

Question 28

Amazon prides itself on which area of customers service

Answer 28

Speed of delivery.

Question 29

Checking quality standards at the end of the production process is called.

Answer 29

Quality control.

Question 30

One key method that businesses use to measure customer retention rates is through

Answer 30

Customer loyalty card

Question 31

A drawback to a business of using just in time stock control is

Answer 31

Delays in deliveries could result in idle resources.

Question 32

Which of the following is an advantage to a franchise of expanding through franchising.

Answer 32

Increased chance of business success.

Question 33

An electrical retailer offers a 3 year warranty on purchases made.This is an example of which stage in the sales process.

Answer 33

Post sales service.

Question 34

A benefit to a customer of a business providing high quality product is

Answer 34

Th product is fit for the purpose.

Question 35

Which of the following is a benefit to an employee of business providing excellent customer service

Answer 35

Positive working environment.

Question 36

Th business term that involves choosing a supplier agreeing what to buy at a certain price and by when is called

Answer 36

Procurement.

Question 37

Which of the following best describes the term production

Answer 37

Process of changing inputs into outputs that can be sold.

Question 38

A business has decided to expand through opening two new franchises. The forecast revenue over the next 3 years per franchise is shown in the table below.The franchise will pay a royalty of 8%.How much will the franchisor receive in total royalties in the next 3 years.

Answer 38

£35,200