MCQ - International and Cross Cultural Communication

Question 1

3. Businesses increase profits in their foreign operations by achieving increased productivity of lower-quality products at lower costs.

Answer 1

3. Businesses increase profits in their foreign operations by achieving increased productivity of lower-quality products at lower costs.

False

Question 2

5. The cultural diversity in nonverbal communication can be shown by an examination of worldwide differences in the way people greet each other.

Answer 2

5. The cultural diversity in nonverbal communication can be shown by an examination of worldwide differences in the way people greet each other.

True

Question 3

2. The motivation for American firms to expand their involvement in world trade is increased profits.

Answer 3

2. The motivation for American firms to expand their involvement in world trade is increased profits.

True

Question 4

1. To succeed in the new millennium, American workers no longer need to receive cross-cultural training.

Answer 4

1. To succeed in the new millennium, American workers no longer need to receive cross-cultural training.

False

Question 5

14. Eye contact while conversing is a sign of strength and honesty to Americans.

Answer 5

14. Eye contact while conversing is a sign of strength and honesty to Americans.

True

Question 6

6. Choosing topics for discussion with members of another culture is very important. Which topic would you select to discuss?
   a. Politics
   b. Ethnic jokes, since everyone likes a laugh
   c. A person’s family and career
   d. None of the above

Answer 6

6. Choosing topics for discussion with members of another culture is very important. Which topic would you select to discuss?
   a. Politics
   b. Ethnic jokes, since everyone likes a laugh
   c. A person’s family and career

d. None of the above

Question 7

6. Although there are many language differences throughout the world, nonverbal signals are basically the same.

Answer 7

6. Although there are many language differences throughout the world, nonverbal signals are basically the same.

False

Question 8

19. The key guideline in international business and cross-cultural communication is to learn all you can about the other culture and use that knowledge in your communication.

Answer 8

19. The key guideline in international business and cross-cultural communication is to learn all you can about the other culture and use that knowledge in your communication.

True

Question 9

11. Like Americans, Germans value individualism and the success of the individual.

Answer 9

11. Like Americans, Germans value individualism and the success of the individual.

True

Question 10

4. The guideline for successful cross-cultural communication that you “analyze your own culture” is important because
   a. others do not know how to perceive you.
   b. it helps to explain your culture to others.
   c. it helps you to do business in your country.
   d. it helps in making comparisons with other cultures.

Answer 10

4. The guideline for successful cross-cultural communication that you “analyze your own culture” is important because
   a. others do not know how to perceive you.
   b. it helps to explain your culture to others.
   c. it helps you to do business in your country.

d. it helps in making comparisons with other cultures.

Question 11

12. Asians tend to think in an explicit, linear manner, while Americans tend to think in an implicit, intuitive manner.

Answer 11

12. Asians tend to think in an explicit, linear manner, while Americans tend to think in an implicit, intuitive manner.

False

Question 12

17. Diversity in the workplace is a reality that cannot be used to an organization’s advantage.

Answer 12

17. Diversity in the workplace is a reality that cannot be used to an organization’s advantage.

False

Question 13

3. The most important cultural difference that should be considered in cross-cultural communication is the way people
   a. behave.
   b. think and feel.
   c. listen.
   d. talk.

Answer 13

3. The most important cultural difference that should be considered in cross-cultural communication is the way people
   a. behave.

b. think and feel.

c. listen.
d. talk.

Question 14

13. Most international and cross-cultural communication is conducted in the English language.

Answer 14

13. Most international and cross-cultural communication is conducted in the English language.

True

Question 15

15. Business dress in the urban areas of China is not similar to business dress in the United States.

Answer 15

15. Business dress in the urban areas of China is not similar to business dress in the United States.

False

Question 16

7. Cultural variations in verbal and nonverbal signals are superficial indications of deep-seated cultural differences that affect communication.

Answer 16

7. Cultural variations in verbal and nonverbal signals are superficial indications of deep-seated cultural differences that affect communication.

True

Question 17

9. Your goal for effective cross-cultural communication is to achieve normal business communication without cultural prejudice.

Answer 17

9. Your goal for effective cross-cultural communication is to achieve normal business communication without cultural prejudice.

True

Question 18

18. Sexual harassment is a form of discrimination predominately directed toward women.

Answer 18

18. Sexual harassment is a form of discrimination predominately directed toward women.

True

Question 19

16. Mexicans commonly have more than one given name and two surnames. In business, address the person with the title such as Senor (Mr.) and the second surname.

Answer 19

16. Mexicans commonly have more than one given name and two surnames. In business, address the person with the title such as Senor (Mr.) and the second surname.

False

Question 20

1. Cultural variations exist
   a. only among countries.
   b. only within countries.
   c. only between some countries.
   d. both among and within countries.

Answer 20

1. Cultural variations exist
   a. only among countries.
   b. only within countries.
   c. only between some countries.

d. both among and within countries.

Question 21

5. Americans tend to
   a. value highly an individual’s freedom to achieve.
   b. place little value on material possessions.
   c. put an organization’s needs above an individual’s needs.
   d. have personal friendship as a basis for business relationships.

Answer 21

5. Americans tend to

a. value highly an individual’s freedom to achieve.

b. place little value on material possessions.
c. put an organization’s needs above an individual’s needs.
d. have personal friendship as a basis for business relationships.

Question 22

2. Nonverbal signals include
   a. facial expressions.
   b. body movements.
   c. gestures.
   d. all of the above.

Answer 22

2. Nonverbal signals include
   a. facial expressions.
   b. body movements.
   c. gestures.

d. all of the above.

Question 23

8. The culture that values diversity the most is the
   a. German.
   b. Japanese.
   c. Mexican.
   d. Canadian.

Answer 23

8. The culture that values diversity the most is the
   a. German.
   b. Japanese.
   c. Mexican.

d. Canadian.

Question 24

9. Which management skills will ultimately will make or break an organization?
   a. Technical skills
   b. Human skills
   c. Conceptual skills
   d. Administrative skills

Answer 24

9. Which management skills will ultimately will make or break an organization?
   a. Technical skills

b. Human skills

c. Conceptual skills
d. Administrative skills

Question 25

10. Which is NOT considered a core dimension of diversity?
    a. Age
    b. Gender
    c. Weight
    d. Ethnicity

Answer 25

10. Which is NOT considered a core dimension of diversity?
    a. Age
    b. Gender

c. Weight

d. Ethnicity

Question 26

8. The friendly, outgoing, competitive, informal American who primarily uses the indirect plan for communicating may not be received well in Asian countries.

Answer 26

8. The friendly, outgoing, competitive, informal American who primarily uses the indirect plan for communicating may not be received well in Asian countries.

False

Question 27

10. Ethnocentrism is the inherent belief that one’s own group and culture is ethical.

Answer 27

10. Ethnocentrism is the inherent belief that one’s own group and culture is ethical.

False

Question 28

7. Because of their culture, Chinese businesspeople generally tend to
   a. not be good hosts.
   b. be reserved and well mannered.
   c. display affection to members of the opposite sex in public.
   d. be influenced by Christianity.

Answer 28

7. Because of their culture, Chinese businesspeople generally tend to
   a. not be good hosts.

b. be reserved and well mannered.

c. display affection to members of the opposite sex in public.
d. be influenced by Christianity.

Question 29

4. Cross-cultural communication refers to the transmission of information between businesspeople of two different cultures.

Answer 29

4. Cross-cultural communication refers to the transmission of information between businesspeople of two different cultures.

True

Question 30

20. The employment opportunities in international business require that you know a second language.

Answer 30

20. The employment opportunities in international business require that you know a second language.

False