Managment Flashcards
What 3 things should a security manager do to maximize cost effectiveness?
1) Ensure that operations are conducted in the least expensive, but cost effective way possible. 2) Maintain the lowest costs consistent with required operational results3) Ensure that the amount of money spent generates the highest return.
How can private firms deliver more cost efficient services? (4 ways)
1) More flexible use of labor.2) Richer array of incentives and penalties.3) Precise allocation of accountability.4) Less constraint on process and more focus on results.
How should staffing decisions be made?
Staffing decisions should be measured against a detailed job requirements.
How do you improve employee/manager compliance with policies?
Engage staff when developing the polices and provide training/clearly articulate requirements to staff.
What are the four legal concerns that Security managers should be aware of?
1) Forseeability: Something that should have been obvious/known1) Proximate Cause:Officer is the immediate cause of an injury2) Breach of Duty: Officers engage in unreasonable conduct4) Failure to adhere to guidelines: when officers engage in conduct beyond their duties.
What are the two measurable performance categorizes/metrics for security officers?
1) Response Metrics:- Guard force response- Response to customer requests- Security related activities2) Training Metrics:- Inward facing Training - covers training for the officers duties- Outward Facing Training - training to others within the organization- Customer satisfaction survey -
What is the organizational structure referred to as the Vertical/Hierarchical model?
Authority comes from the top and works it’s way down through managers to the front line staff.
What is the organizational structure referred to as the Shamrock model?
The first leaf is a small core of professionals, managers, and skill technicians that are critical to the organization. The second leaf consists of 3rd party suppliers who have been chosen for their expertise and ability to provide quality service. The 3rd leaf is temporary staff or part time staff who are employed as needed. A flexible work force.
What is the organizational structure referred to as the Network/Flattened/Horizontal/Open model?
Everyone has a direct supervisor but are brought together to form project or task teams that are then disbanded after the project or task is complete.
What agreement would be compromised by a supervisor covering an officer’s shift.
The collective bargaining agreement could be violated depending on how often the supervisor does the work of an officer.
What eight requirements should be examined during a security officer background screening?
1) Minimum age of 18 years (unarmed) (21 armed)2) Legal working status3) Verified social security number4) Address and telephone numbers for the preceding seven years5) High school diploma or equivalentcriminal history check6) Verified employment history for t least the preceding 7 years7) Drug screening8) Valid security worker license
What is the “Unity of Command” principle?
A subordinate delivers their report to a single supervisor.
