Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Professional Studies 4 > Managing people > Flashcards

Managing people Flashcards

1
Q

What is another name for human factors?

A

Ergonomics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the definition of human factors?

A

A discipline that considers physical/mental characteristics of people as well as the organisational factors
And applies scientific methods to the design and evaluation of tasks/jobs to make them more compatible with the needs, capabilities and limitations of people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are some things that human factors can improve when applied SYSTEMATICALLY?

A

Human performance
Optimise well-being
Improve safety
Improve overall organisation performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What key elements in human factors have been shown to cause the majority of errors in veterinary practice?

A

Cognitive limitations
Poor non-technical skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What does GREAT DREAM stand for in the mental wellbeing toolbox?

A

Giving
Relating
Exercising
Awareness
Try new things

Direction (goals)
Resilience
Emotions
Acceptable
Meaning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the two main parts of mindset theory?

A

Fixed mindset
Growth mindset

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is fixed mindset?

A

Your qualities (eg. intelligence, personality, moral character) are carved in stone
Creates urgency to prove yourself over and over
Dont believe you can improve

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is growth mindset?

A

You can improve your basic qualities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are some different attitudes to failure?

A

Binary - acceptable or unacceptable
Judge your own failure differently to others
Judge failure in different groups of people differently

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is a mnemonic to remember some causes of mistakes in the workplace?

A

HALT
Hungry
Angry
Later
Tired

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are two different reasons for being HALT?

A

Victim
Self inflicted

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the difference between a reason and an excuse?

A

Reason - cause/explanation/justification for an action or event
Excuse - reason/explanation given to justify a fault or offence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the difference between personality types and personality traits and the different theories?

A

Type theory - Characteristics are discrete categories
Trait theory - These same characteristics are part of a larger continuum (doesnt put you in a box)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is an example of a personality type indicator?

A

Meyers Briggs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the big 5 personality traits?

A

OCEAN
Openness
Conscientiousness
Extraversion
Agreeableness
Neuroticism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What does openness refer to in the personality traits?

A

Openness to experience
Degree of curiosity, creativity
Preference for novelty/variety

17
Q

What does conscientiousness refer to in the personality traits?

A

Organised and dependable
Self-disciplined
Not spontaneous

18
Q

What does extraversion refer to in the personality traits?

A

Energy, positive emotions
Assertive, sociable, talkative
Seek stimulation in company of others
Surgency

19
Q

What does surgency mean?

A

Tend towards positive levels of affect (feelings or emotions)

20
Q

What does agreeableness refer to in the personality traits?

A

Compassionate and cooperative
Trusting, helpful

21
Q

What does neuroticism refer to in the personality traits?

A

The tendency to experience unpleasant emotions easily eg. anger, anxiety, depression
Degree of emotional stability

22
Q

What are the alternative names for neuroticism?

A

Natural reactions
Emotional stability (low pole version)

23
Q

What are people regarded as if they have no strong preferences for any of the 5 dimensions of the personality traits?

A

Adaptive, moderate and reasonable
But can be perceived as unprincipled, inscrutable and calculating

24
Q

What personality traits do people who are considered leaders have?

A

Lower neuroticism
Higher openness
Balanced conscientiousness
Balanced extraversion

25
Q

What is the point of team roles test theories?

A

A successful team needs members to fulfil specific and different roles
The team should be an ideal mix of different team roles depending on the specific goals the team wants to achieve - if not there are problems
Being aware of the roles needed means better performance

26
Q

What are some examples of different team roles?

A

Innovator
Expert
Executive
Driver
Chairperson

27
Q

What are the 3 types of feedback as defined by Stone and Heen?

A

Appreciation - thanks, well done
Coaching - pointers to improve
Evaluation - level you are performing at, comparison

28
Q

What are the 3 triggers/barriers to stop us from accepting feedback?

A

Truth triggers - doubt it is true
Relationship triggers - who are you to say…
Identity triggers - sense of identity is attacked

29
Q

What is the technique used in counselling surrounding communication and interactions?

A

Transactional analysis

30
Q

What are the ego states in transactional analysis?

A

Parent
Adult
Child

31
Q

What is the existential position?

A

You have a right to exist
I’m okay, you’re okay
I’m not okay, you’re okay
I’m okay, you’re not okay
I’m not okay, you’re not okay

32
Q

What is the parent ego state?

A

A set of thoughts/feelings/behaviours learnt from our parents/important people
TAUGHT concept
Can be supportive or critical

33
Q

What is the adult ego state?

A

Direct responses in the present that are not influenced by the past
Tend to be rational part of personality
LEARNED concept

34
Q

What is the child ego state?

A

A set of thoughts/feelings/behaviours learnt from out childhood
Can be natural or adapted
FELT concept

35
Q

How can you tell a situation is in child ego state?

A

If you are feeling lots of emotion, can be seen as too much emotion appropriate for an adult state

36
Q

How can you tell a situation is in parent ego state?

A

If you are saying ‘should’ or ‘ought’

37
Q

What is the Karpman drama triangle?

A

Persecutor - Rescuer - Victim -

Professional Studies 4 (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions