Managing people Flashcards
What is another name for human factors?
Ergonomics
What is the definition of human factors?
A discipline that considers physical/mental characteristics of people as well as the organisational factors
And applies scientific methods to the design and evaluation of tasks/jobs to make them more compatible with the needs, capabilities and limitations of people
What are some things that human factors can improve when applied SYSTEMATICALLY?
Human performance
Optimise well-being
Improve safety
Improve overall organisation performance
What key elements in human factors have been shown to cause the majority of errors in veterinary practice?
Cognitive limitations
Poor non-technical skills
What does GREAT DREAM stand for in the mental wellbeing toolbox?
Giving
Relating
Exercising
Awareness
Try new things
Direction (goals)
Resilience
Emotions
Acceptable
Meaning
What are the two main parts of mindset theory?
Fixed mindset
Growth mindset
What is fixed mindset?
Your qualities (eg. intelligence, personality, moral character) are carved in stone
Creates urgency to prove yourself over and over
Dont believe you can improve
What is growth mindset?
You can improve your basic qualities
What are some different attitudes to failure?
Binary - acceptable or unacceptable
Judge your own failure differently to others
Judge failure in different groups of people differently
What is a mnemonic to remember some causes of mistakes in the workplace?
HALT
Hungry
Angry
Later
Tired
What are two different reasons for being HALT?
Victim
Self inflicted
What is the difference between a reason and an excuse?
Reason - cause/explanation/justification for an action or event
Excuse - reason/explanation given to justify a fault or offence
What is the difference between personality types and personality traits and the different theories?
Type theory - Characteristics are discrete categories
Trait theory - These same characteristics are part of a larger continuum (doesnt put you in a box)
What is an example of a personality type indicator?
Meyers Briggs
What are the big 5 personality traits?
OCEAN
Openness
Conscientiousness
Extraversion
Agreeableness
Neuroticism
What does openness refer to in the personality traits?
Openness to experience
Degree of curiosity, creativity
Preference for novelty/variety
What does conscientiousness refer to in the personality traits?
Organised and dependable
Self-disciplined
Not spontaneous
What does extraversion refer to in the personality traits?
Energy, positive emotions
Assertive, sociable, talkative
Seek stimulation in company of others
Surgency
What does surgency mean?
Tend towards positive levels of affect (feelings or emotions)
What does agreeableness refer to in the personality traits?
Compassionate and cooperative
Trusting, helpful
What does neuroticism refer to in the personality traits?
The tendency to experience unpleasant emotions easily eg. anger, anxiety, depression
Degree of emotional stability
What are the alternative names for neuroticism?
Natural reactions
Emotional stability (low pole version)
What are people regarded as if they have no strong preferences for any of the 5 dimensions of the personality traits?
Adaptive, moderate and reasonable
But can be perceived as unprincipled, inscrutable and calculating
What personality traits do people who are considered leaders have?
Lower neuroticism
Higher openness
Balanced conscientiousness
Balanced extraversion
What is the point of team roles test theories?
A successful team needs members to fulfil specific and different roles
The team should be an ideal mix of different team roles depending on the specific goals the team wants to achieve - if not there are problems
Being aware of the roles needed means better performance
What are some examples of different team roles?
Innovator
Expert
Executive
Driver
Chairperson
What are the 3 types of feedback as defined by Stone and Heen?
Appreciation - thanks, well done
Coaching - pointers to improve
Evaluation - level you are performing at, comparison
What are the 3 triggers/barriers to stop us from accepting feedback?
Truth triggers - doubt it is true
Relationship triggers - who are you to say…
Identity triggers - sense of identity is attacked
What is the technique used in counselling surrounding communication and interactions?
Transactional analysis
What are the ego states in transactional analysis?
Parent
Adult
Child
What is the existential position?
You have a right to exist
I’m okay, you’re okay
I’m not okay, you’re okay
I’m okay, you’re not okay
I’m not okay, you’re not okay
What is the parent ego state?
A set of thoughts/feelings/behaviours learnt from our parents/important people
TAUGHT concept
Can be supportive or critical
What is the adult ego state?
Direct responses in the present that are not influenced by the past
Tend to be rational part of personality
LEARNED concept
What is the child ego state?
A set of thoughts/feelings/behaviours learnt from out childhood
Can be natural or adapted
FELT concept
How can you tell a situation is in child ego state?
If you are feeling lots of emotion, can be seen as too much emotion appropriate for an adult state
How can you tell a situation is in parent ego state?
If you are saying ‘should’ or ‘ought’
What is the Karpman drama triangle?
Persecutor - Rescuer - Victim -
