Managing Organizational Change Flashcards
Characteristics of Change
There are both planned changes and unplanned changes in which management reacts differently.
What are “External Forces of Change” and (4) examples of them?
Forces outside management’s control to which an organization must react including technological changes, market changes, competitive changes, and work force changes.
Technological Changes
New technology will continue to force unplanned changes on businesses, as managers try to adjust their organizations to take advantage of new technology.
Market Changes (Globally vs Locally)
Globalization in opening new markets around the world and locally markets are changing as consumer habits change.
Competitive Changes
In the past, the competitive environment has been fairly stable, but technology and changes in the financial industry have changed this making it more competitive.
Work Force Changes
Diversity in the work force has made communication more difficult and managers are expected to change with the times and acknowledge cultural differences in dealing with the new work force.
What are “Internal Forces of Change” and (3) examples it includes?
The ideas managers and employees have for improving their organization including reinvention, reengineering, and continuous improvement programs.
Reinvention
Redefining the organization’s task and how it goes about completing that task.
Reengineering
The complete redesign of a process within an organization which results in significant improvements in quality and performance.
Continuous Improvement
Going by many names – total quality management (TQM), process management, quality improvement programs (QIP), learning organization, and knowledge organizations the goal is to create an organization that is constantly learning and improving.
Creativity and Change
In the creativity-innovation-change cycle shows that organizations who foster and embrace change adapt quickly and develop new products or services before others do.
Change Sponsors
The individuals or groups within an organization that have the power and influence to initiate and implement change.
Change Agents
A person or group responsible for the day-to-day effort that makes the change happen.
Change Targets
Individuals or groups within the organization that must change their skills, knowledge, or behaviors because of the planned change.
:What is “The Change Process” cycle?
“PDCA” Cycle. Plan>Do>Check>Act. Planning the change, implementing the change, monitoring the change, and continuous improvement.
