Hotel Organization Flashcards
Back of the House
The functional areas of a hotel in which staff have little or no direct guest contact, such as the engineering, accounting, and human resources division.
Clefs d’Or
The international association of concierges; the title “concierge” technically only applies to members of Les Clefs d’Or.
Compressed Work Schedule
An adaptation of full-time work hours that enables an employee to work the equivalent of a standard workweek in fewer that the traditional five days.
Essential Functions
A term used in the Americans with Disabilities Act; according to government guidelines, the essential functions of a job are those functions or fundamental job duties that the individual who holds the position must be able to perform unaided or with the assistance of a reasonable accommodation.
Flextime
A program of flexible work hours that allows employees to vary their times of starting and ending work.
Front of the House
The functional areas of a hotel in which staff have extensive guest contact, such as the food and beverage facilities and the front office.
Goals
Those activities and standards an organization must successfully perform or achieve to effectively carry out its mission.
Job Description
A detailed list identifying all the key duties of a job as well as reporting relationships, additional responsibilities, working conditions, and any necessary equipment and materials.
Job Sharing
An arrangement in which two or more part-time employees share the responsibilities of one full-time position.
Job Specification
A list of personal qualities, skills, and traits necessary to successfully perform the tasks outlined in a job description.
What is a “Mission Statement” and whose interests does it address?
A document that states the unique purpose that sets a hotel apart from other hotels, expresses the underlying philosophy that gives meaning and direction to the hotel’s actions, and addresses the interests of guests, management, and employees.
Organizational Chart
A schematic representation of the relationships among positions with an organization, showing where each person fits into the overall organization and illustrating the divisions of responsibility and lines of authority.
Private Branch Exchange (PBX)
A hotel’s telephone switchboard equipment.
Reasonable Accommodation
A change in the usual way of doing a job so that a qualified person with a disability can participate, but a change that does not impose “undue hardship” on the employer.
Revenue Center
A hotel division or department that sells products or services to guests and thereby directly generates revenue for the hotel; the front office, food and beverage outlets, room service, and retail stores are typical hotel revenue centers.
