Managing Organisational Culture and Change

Question 1

Importance of culture

Answer 1

• determines competitiveness
• worker commitment & loyalty
• employer differentiation
• supports achievement of objectives

Question 2

key effects of organisational culture

Answer 2

employee self-management
stability -> satisfies needs for predictability, security and comfort
support of strategy
socialisation -> taking organisational values as ones own

Question 3

Tools to manage cultural processes

Answer 3

• cultural symbols
• rituals
• company heroes
• use of stories
• language
• leadership style

Question 4

organisational culture characteristics

Answer 4

• cultural uniformity vs. heterogenity
• strong vs. weak culture
• culture vs. formalization
• national vs. organisational culture

Question 5

organisational culture types

Answer 5

1. traditional control
2. Employee involvement

Question 6

Culture classification

Answer 6

1. Baseball team -> fast, competitive, high-risk, short product life-cycle, innovation
2. Club -> loyal & committed, job security, slow progress
3. Academy -> expert employees, reward by long-term association and gradual promotion
4. Fortress -> surviving & revising Problems

Question 7

Types of Change

Answer 7

Planned change -> anticipated, allows preparation
dynamic change -> quickly, no preparation possible

Question 8

Forces of change

Answer 8

1. Environmental
2. Internal
3. resistance to change

Question 9

Lewin’s three step model

Answer 9

1. unfreezing - melting away resistance
2. change - departure from status quo
3. refreezing - change become routing