Management1 Flashcards
Arrange the following steps of the educational process in correct order.
- expressing needs
- stimulating motivation
- recognizing needs
- evaluating results
- reinforcing learning
- setting goals
- acting to achieve goals
recognizing needs expressing needs stimulating motivation setting goals acting to achieve goals reinforcing learning evaluating results
Identify each of the following statements that are true concerning needs and learning.
• needs are driving forces that prompt a person to act
• the process of learning is continuous
• learning occurs as a person attempts to satisfy needs
• expressing needs helps to pinpoint them for the patient and dentist
• recording educational needs can be as important as recording treatment needs
• all of the above statements are true
all of the above statements are true
Most researchers believe that changes in behavior are a prerequisite to changes in attitude.
Behavior can be defined as a determined, purposeful unit of activity.
• both statements are true
• both statements are false
• the first statement is true, the second is false
• the first statement is false, the second is true
both statements are true
The principal nonverbal cue that two or more persons can use to regulate verbal communication is: • posture • facial expression • eye contact • gestures • proximity
eye contact
a mutual sense of trust and openness between individuals?
rapport
the ability to experience the feelings of another person?
empathy
Which term describes a behavioral response that operates by the simple process of association of one stimulus with another?
• operant conditioning
• classical conditioning
• observational learning
classical conditioning
positive reinforcement, negative reinforcement, punishment & extinction are four types of ?
operant conditioning (the likelihood of a specific behavior is increased or decreased through positive or negative reinforcement each time the behavior is exhibited)
Which type of aggression is an act of hostility unnecessary for self-protection or preservation that is directed toward an external object or person?
• destructive aggression
• inward aggression
• constructive aggression
destructive aggression
Which one of the following types of patients is usually considered to be the most difficult? • the "know-it-all" patient • the anxious patient • the shy patient • the talkative patient • the stubborn patient
the anxious patient
Which type of parent has an excessively demanding attitude? • neglectful parent • overprotective parent • manipulative parent • hostile parent
manipulative parent
Dental fear is an unpleasant mental, emotional or physiologic sensation derived from a specific dental related stimulus.
Someone who experiences fear will not necessarily be anticipating a negative event, their response will occur at the moment the unpleasant event (e.g., pain) occurs.
• both statements are true
• both statements are false
• the first statement is true, the second is false
• the first statement is false, the second is true
both statements are true
A 32-year-old woman visits the dental office for a routine dental cleaning. The dental hygienist discovers that the patient has not been following the home care program that was recommended six months ago. The hygienist believes that the problem is not a skills deficiency but a management deficiency instead. What is the best course of action for the hygienist?
• accept that the patient might never change her habits
• provide the patient with a pamphlet on periodontal disease
• collaborate with the dentist to determine the course of action
• go over brushing & flossing techniques
collaborate with the dentist to determine the course of action
Behavior shaping is also called: • aversive conditioning • successive approximation • restraining • hypnodontics
successive approximation
using a punishment or something unpleasant to stop an unwanted behavior
aversive conditioning (less effective than reinforcement)
any form of restriction of movement by a patient in the dental environment?
dental restraint
Which one of the following is a conceptual framework that describes a person's health behavior as an expression of his or her health beliefs? • health maintenance model • health role model • health belief model • leading circle model
health belief model
Behavior modification is also known as: • behavior evaluation • behavior therapy • behavior shaping • behavior training
behavior therapy
Five techniques are used to facilitate patient dialogue: empathy, respect, reflection, interpretation and silence.
Reflection is the explanation and understanding of the patient’s comments.
• both statements are true
• both statements are false
• the first statement is true, the second is false
• the first statement is false, the second is true
the first statement is true, the second is false (it is interpretation, reflection is a response that restates or repeats a segment of the patient’s statement)
Each of the following are ways to communicate effectively with patients EXCEPT one. Which one is the EXCEPTION? • describe • evaluate • be specific • be responsive • pay attention
evaluate
Each of the following are considered to be aversive conditions of interaction between the dentist and patient EXCEPT one. Which one is the EXCEPTION? • psychophysiological reactions • stress, anxiety & fear • preventive oral health behavior • pain
preventive oral health behavior
Which of the following suggests that change does not happen in one step and people tend to progress through different stages on their way to successful change. • ABC model (behavior theory model) • stages of change model (SCM) • social cognitive theory • contemporary public health model
stages of change model (SCM)
Behavior is preceded by an Antecedent that sets off the behavior and is followed by a Consequence
ABC model (behavior theory model)
behaviors are learned through observation, modeling & motivation such as positive reinforcement
social cognitive theory