management of work group Flashcards
two or more people with common interests,
objectives, and continuing interaction
group
a group of people with complementary
skills who are committed to a common mission,
performance goals, and approach for which they
hold themselves mutually accountable Managing
groups
work team
is a key determinant of
group performance
group interaction
in group composition is limited
- Managers must do the best they
can with available people
Flexibility
Characteristics of a Well-Functioning, Effective Group
● Relaxed, comfortable, informal atmosphere
● Task well understood & accepted
● Members listen well & participate
● People express feelings & ideas
Benefits of Group work
- Builds essential skills
- Can finish task within the allotted time or earlier
essential skills
- Communication
- Conflict management
- Problem solving
- Project management
process of limiting
the negative aspect of conflict while
increasing the positive aspect of the conflict
conflict management
practice of leading
the work of a team to achieve goals and
meet success criteria
Project management
Factors influencing group working
- Group composition
- Group cohesiveness
- Group communications
- Group organization
how individual member’s
characteristic will affect a group
Group composition
when bond link member for
social group to one another; and to the group as a
full
Group cohesiveness
- having an interaction
among the members
Group communications
Group Composition
- Task-oriented
- Self-oriented
- IInteraction-oriented
everyone wants to do their
own thing
Task-oriented
everyone wants to be the
boss
Self-oriented
too much chatting,
not enough work.
Interaction-oriented
Group Development
- Forming
- storming
- norming
- performing
when the group begins to discuss the
task(s) and orientate towards a work plan
forming
-conflicts and tensions emerge when there
are different working styles, differing expectations
and different work ethics
storming
beginning to develop mutual trust and
effective ways of working
norming
when effective work patterns are
producing the required results
performing
– reducing tension and building team
spirit
harmonizing
–listening to others
Problem solving
People related problems
- Members who don’t
dominate
-Members who don’t
contribute - Talking not listening
- Ideas dismissed or ridicules
- No-one initiating discussion
- Members isolated or
ignored - Lack of leadership
- Uncommitted, unreliable
members
Process related process
- No agreed ground rules
- No agendas for meetings
- No specific roles or tasks
- No set deadlines
- No chairperson for
meetings - Meetings start and/or run
late - No meeting records kept
- No review of progress
