man. prod and service op.

Question 1

refers to any process that accepts inputs and uses resources to change those inputs in useful ways.

Answer 1

operations

Question 2

is an activity that needs to be managed by competent persons.

Answer 2

operations

Question 3

aldag and stearns defined this as the process of planning, organizing, and controlling operations to reach objectives efficiently and effectively.

Answer 3

operations management

Question 4

is related to the cost of doing something of the resource utilization involved.

Answer 4

efficiency

Question 5

refers to goal accomplishment.

Answer 5

effectiveness

Question 6

6 manufacturing processes

Answer 6

1. job shop
2. batch flow
3. worker-paced line flow
4. machine-paced line flow
5. batch/continuous flow hybrid
6. continuous flow

Question 7

4 service processes

Answer 7

1. service factory
2. service shop
3. mass service
4. professional service

Question 8

are those that refer to the making of products by hand or with machinery.

Answer 8

manufacturing processes

Question 9

is one whose production is based on sales orders for a variety of small lots.

Answer 9

job shop

Question 10

process is where lots of generally own designed products are manufactured.

Answer 10

batch flow

Question 11

refers to a production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services.

Answer 11

worker-paced assembly line

Question 12

this type of production process produces mostly standard products with machines playing a significant role.

Answer 12

machine-paced assembly line

Question 13

processing is characterized by the rapid rate at which items move through the system.

Answer 13

continuous flow

Question 14

this method of processing is a combination of the batch and the continuous flow.

Answer 14

batch/ continuous flow hybrid

Question 15

the typical size of operation is also very large giving opportunities for economies of scale.

Answer 15

batch/ continuous flow hybrid

Question 16

are those that refer to the provision of services to persons by hand or with machinery.

Answer 16

service processes

Question 17

offers a limited mix of services which results to some economies of scale in operations.

Answer 17

service factory

Question 18

this also affords the company to compete in terms of price and speed of producing services.

Answer 18

service factory

Question 19

provides a diverse mix of services.

Answer 19

service shop

Question 20

abound throughout the philippines.

Answer 20

service shop

Question 21

company provides services to a large number of people simultaneously.

Answer 21

mass service

Question 22

these are companies that provide specialized services to other firms or individuals.

Answer 22

professional services

Question 23

this firms are oftentimes faced with delivery problems brought about by nonuniform demand.

Answer 23

professional service

Question 24

6 important activities of productive systems

Answer 24

1. product design
2. production planning and scheduling
3. purchasing and materials management
4. inventory control
5. work flow lay out
6. quality control

Question 25

refers to the process of creating a set of product specifications appropriate to the demands of the situation.

Answer 25

product design

Question 26

defined as forecasting the future sales of a given product, translating this forecast into demand it generates for various production facilities.

Answer 26

production planning

Question 27

is very important activity because it helps management to make decisions regarding capacity.

Answer 27

production planning

Question 28

is the phase of production control involved in developing timetables that specify how long each operation in the production process takes.

Answer 28

scheduling

Question 29

assures the optimization of the use of human and nonhuman resources.

Answer 29

efficient scheduling

Question 30

refers to the approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm.

Answer 30

materials management

Question 31

is the process of establishing and maintaining appropriate levels of reserve stocks of goods.

Answer 31

inventory control

Question 32

is the process of determining the physical arrangement of the production system.

Answer 32

work-flow layout

Question 33

in the transformation process, the flow of work may be done either haphazardly or orderly.

Answer 33

work-flow layout

Question 34

its job is to assure that a cost-effective work-flow layout is installed.

Answer 34

operations manager

Question 35

refers to the measurement of products or services against standards set by the company.

Answer 35

quality control

Question 36

breeds customer complaints, returned merchandise, expensive lawsuits, and huge promotional expenditures.

Answer 36

poor quality control

Question 37

refer to the changing inputs into useful outputs.

Answer 37

operations