man. prod and service op. Flashcards
refers to any process that accepts inputs and uses resources to change those inputs in useful ways.
operations
is an activity that needs to be managed by competent persons.
operations
aldag and stearns defined this as the process of planning, organizing, and controlling operations to reach objectives efficiently and effectively.
operations management
is related to the cost of doing something of the resource utilization involved.
efficiency
refers to goal accomplishment.
effectiveness
6 manufacturing processes
- job shop
- batch flow
- worker-paced line flow
- machine-paced line flow
- batch/continuous flow hybrid
- continuous flow
4 service processes
- service factory
- service shop
- mass service
- professional service
are those that refer to the making of products by hand or with machinery.
manufacturing processes
is one whose production is based on sales orders for a variety of small lots.
job shop
process is where lots of generally own designed products are manufactured.
batch flow
refers to a production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services.
worker-paced assembly line
this type of production process produces mostly standard products with machines playing a significant role.
machine-paced assembly line
processing is characterized by the rapid rate at which items move through the system.
continuous flow
this method of processing is a combination of the batch and the continuous flow.
batch/ continuous flow hybrid
the typical size of operation is also very large giving opportunities for economies of scale.
batch/ continuous flow hybrid
are those that refer to the provision of services to persons by hand or with machinery.
service processes
offers a limited mix of services which results to some economies of scale in operations.
service factory
this also affords the company to compete in terms of price and speed of producing services.
service factory
provides a diverse mix of services.
service shop
abound throughout the philippines.
service shop
company provides services to a large number of people simultaneously.
mass service
these are companies that provide specialized services to other firms or individuals.
professional services
this firms are oftentimes faced with delivery problems brought about by nonuniform demand.
professional service
6 important activities of productive systems
- product design
- production planning and scheduling
- purchasing and materials management
- inventory control
- work flow lay out
- quality control
refers to the process of creating a set of product specifications appropriate to the demands of the situation.
product design
defined as forecasting the future sales of a given product, translating this forecast into demand it generates for various production facilities.
production planning
is very important activity because it helps management to make decisions regarding capacity.
production planning
is the phase of production control involved in developing timetables that specify how long each operation in the production process takes.
scheduling
assures the optimization of the use of human and nonhuman resources.
efficient scheduling
refers to the approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm.
materials management
is the process of establishing and maintaining appropriate levels of reserve stocks of goods.
inventory control
is the process of determining the physical arrangement of the production system.
work-flow layout
in the transformation process, the flow of work may be done either haphazardly or orderly.
work-flow layout
its job is to assure that a cost-effective work-flow layout is installed.
operations manager
refers to the measurement of products or services against standards set by the company.
quality control
breeds customer complaints, returned merchandise, expensive lawsuits, and huge promotional expenditures.
poor quality control
refer to the changing inputs into useful outputs.
operations
