Making Operational Decisions 🎢

Question 1

What is quality control?

Answer 1

Seen as the last part of chain production , a quality controller chew is for faulty products after it’s been made

Question 2

What is quality assurance?

Answer 2

Quality of a product checked at every stage as a result , there should be zero defects

Question 3

What are the benefits of good quality?

Answer 3

Allows premium prices to be charged

Builds strong brand image

Links to customer needs - gain competitiveness

Can differentiate products

Question 4

What is the benefit of quality assurance?

Answer 4

Quality is checked at each stage so there is no wastage of products at the end

Question 5

What are the four factors of a business influence in the use of technology?

Answer 5

Flexibility
productivity
cost
quality

Question 6

What is Productivity?

Answer 6

The amount of output of each worker and a measure of how much a worker produces over a period of time

Question 7

How can productivity be achieved?

Answer 7

Lowering cost of production while maintaining output this leads to an increased competitiveness

Question 8

What are the negatives of using technology? 3)

Answer 8

Your product can quickly become obsolete
it requires employees trying to use tech - Extra funds for training

and it involves a costly initial investment

Question 9

What are the positives of tech? 3)

Answer 9

Speeds up production process
keeps business in touch with customers and lower production costs

Question 10

What is the maximum stock level

Answer 10

the most stock that a business can hold

Question 11

What is the reorder level?

Answer 11

Difference between when stock increases and the most time taken for it to arrive

Question 12

What is buffer stock?

Answer 12

The lowest amount of stock of this is going to hold as a safety net if there’s any surges in demand

Question 13

What is just-in-time?

Answer 13

When a business orders new stock when all the stock is used up

Question 14

What do you need to use just in time with your suppliers?

Answer 14

I need a good relationship of reliability and goodwill

Question 15

What is the positives of holding lots of stock in your business? 4)

Answer 15

Any unpredicted surgeries can be met

damaged goods can be replaced

business can get deals buying in bulk

Limits the risks of supply and customer demand

Question 16

What is the benefits of holding little to no stock

Answer 16

Less money needed for storage

Employees can focus on all the tasks other than managing stock

Reduces cost of production

Less chance of it being damaged


Question 17

What makes a good supplier 

Answer 17

Good price
flexible deliveries
high-quality products

Question 18

What is the impact of a bad supplier?

Answer 18

Suppliers may not be as flexible as you need late deliveries can hold production the lack of products lead to customers to be dissatisfied with your business and go to competitors

Same for low quality

Question 19

What’s the impact of a good supplier

Answer 19

Good supply will supply you with high-quality raw materials on time this will lead to production being efficient leaning to satisfied customers

Question 20

Why is customer service important?

Answer 20

Increase cells with repeating purchase build loyal customer base satisfied customers good image and positive reputation

Question 21

What can Poor customer service lead to

Answer 21

Poor brand image and reputation
falling sales poor
customer satisfaction
low customer loyalty

Question 22

Tell me the sales process

Answer 22

Customer interested
Speed and efficiency of service
customer engagement
post sales services
customer loyalty

Question 23

What can affect the factors of the sales processes? 3)

Answer 23

This be done efficiency
response to customer feedback
product knowledge of staff