Making Human Resource Decisions 🧍‍♀️

Question 1

What are the three types of communication

Answer 1

Formal- Approved by organisation solicitors use communication within business and informal
written
verbal
or electronical

Question 2

What are the impacts of poor communication

Answer 2

Decrease motivation customer service


Question 3

What are some barriers of effective communication?

Answer 3

Email is not sending

use of jargon- Slang

Too much info maybe repetitive causing employees not to look at it miss out something important

illegible handwriting thick accents


Question 4

What are the 6 types of workers

Answer 4

Part-time - less than 40 hours per week days

full-time - 40 hours per week day

flexible hours -You get to choose when you work

permanent contract - Permanent contract and having job security
temporary

freelance- Having a freelancer work for the business one particular project self-employed but paid by the business will that work

Zero hour contract- and not knowing how many hours you’re going to work within a week

Question 5

What is informal learning?

Answer 5

Training of employees that happens outside of the business

Question 6

What is the positives of informal learning

Answer 6

Cheap

Question 7

What is the positives of self training?

Answer 7

More flexible more productive

doesn’t waste business time

costs less

Question 8

What are the negatives of self learning?

Answer 8

Employees unable to ask for help

may take longer than for more training

may not be able to change themselves properly

Question 9

What are the five roles in businesses?

Answer 9

Director
senior manager
Supervisor
operational staff
support team

Question 10

What are the directors responsible for?

Answer 10

Overall business performance and target setting- CEO setting profit target

Question 11

What a senior manager is responsible for

Answer 11

Management and leadership of business functions

Marketing department

Question 12

What are the supervisors responsibilities?

Answer 12

Leading main team of workers providing training support and motivation
- Head of subordinates

Question 13

What are the operational staff’s responsibilities?

Answer 13

Operating key operations of the business
design working

Question 14

What is the support staff responsible for?

Answer 14

Carry out services that supports the main function of the business

Administrator

Question 15

What is the recruitment process?

Answer 15

Drop recruitment documents -job adverts

Receive application through CVs

Shortlisting -create a list of suitable candidates

Selection -which involves interviews

Training- For new staff that has just been recruited

Question 16

What is person specifications?

Answer 16

Personal qualities that are needed for the job- caring

Question 17

What is job description?

Answer 17

Academic degree is needed

Question 18

What is motivation?

Answer 18

Internal or external influences that stimulate desire and energy for people to work hard in a job

Question 19

How can businesses keep employees motivated?

Answer 19

Retrain employees- with new job something new keeps them entertained reduces job recruitment costs

Increase productivity -new high quality raw materials 

Question 20

What are the positives of having motivated employees?

Answer 20

More productive workforce
less stress
reduction of staff loss

Question 21

What are the four ways businesses can financially keep employees motivated

Answer 21

Remuneration- Money given to an employee of the hard work like a raise

Commission employee gets
Rewarded for every product sold

Bonus- given when a certain target is met

Promotion -when an employee gives a higher role which comes with a higher pay

Question 22

What are the two non-financial ways that a business can keep employees motivated?

Answer 22

Fringe benefits- items or services given to employees to get them motivated like having a free salad bar or at open gym

Job rotation relieves boredom and increase exploration

Question 23

What is internal recruitment?

Answer 23

A job filled by somebody who is already in the organisation

Question 24

What is a positive of internal recruitment?

Answer 24

Saves on retraining costs
already knows how it works

saves cost on advertisements already know the strengths

cheaper motivate others that there’s more opportunities

Question 25

What are the negatives with internal recruitment?

Answer 25

May be unable to find people with the right skills may miss out on opportunities

May cause conflict within the workplace if two employees are going head-to-head

Question 26

What is external recruitment?

Answer 26

Employing somebody outside of your organisation

Question 27

What are the positives of external recruitment?

Answer 27

More opportunities

new ideas

more enthusiasm and motivation

Question 28

What are the negatives of external recruitment?

Answer 28

Takes very long and it’s expensive

Question 29

Why are applications good for businesses?

Answer 29

Makes it easier to compare candidates

Question 30

What are the three importances of training?

Answer 30

Retention - Employees feel more valued business likely to leave and find another organisation saves costs on recruitment

motivation- Improve skills more motivated and productive

skill- can improve their skills making them feel more valued within the business gives business competitive advantage