Maintenance of Values and Ethics

Question 1

LVMPD Vision

Answer 1

To be the safest community in America.

Question 2

LVMPD Values

Answer 2

ICARE- Integrity, Courage, Accountability, Respect for People, Excellence.

Question 3

LVMPD Mission

Answer 3

Partner with the community to provide outstanding service and protection through prevention, innovation and leadership.

Question 4

LVMPD Goals

Answer 4

LVMPD

• Lead through empowerment and accountability
• Value our employees and those we serve
• Maximize trust, transparency, and communication
• Protect the public through education, innovation and enforcement
• Develop and enhance community relationships

Question 5

Types of Investigations: Citizen Contact/ Preliminary Inquiry

Answer 5

Conducted to determine the nature of the complaint, they are not considered formal investigations.

Question 6

Types of Investigations: Customer Service Dispute

Answer 6

Disputes concerning the methods and procedures used by the department to provide various services. A customer service dispute is investigated by a supervisor with the goal of explaining and educating the complainant as to the operations of the department as well as improving service delivery by the department. A customer service dispute is not an allegation that involves a violation of department policy or violation of law.

Question 7

A supervisor receiving or initiating a complaint will:

Answer 7

-Interview the complainant to determine the facts and circumstances of the alleged misconduct. If the complaint is not an allegation that involves a violation of department policy or violation of law, handle the matter as a customer service dispute.

–The SOC will document the nature of the complaint, the person making the complaint and any witnesses to the allegation. If the complainant only provides partial information, they will be advised that there may be a delay in completion of the investigation.

—Once the SOC is completed, it will be forwarded to the IAB. If the complainant insists on making a complaint that may not equal misconduct in the supervisors estimation, a SOC will be completed and forwarded to the IAB for review and conclusion.

-Explain the complaint process to the complainant.