M4S1 System Administration and Training👩🏻‍💻 - Implementation and Training

Question 1

All about the adaptation/integration/implementation of a new system in operation

Answer 1

System Administration and Training👩🏻‍💻

Question 2

During _________________, planning plays a decisive factor in determining the ultimate success or failure of the system.

Answer 2

Implementation

Question 3

plays a decisive factor in determining the ultimate success or failure of the system.

Answer 3

planning

Question 4

During implementation - Due attention should be paid to:

Answer 4

1. Assigning system personnel
2. Structuring user relationship
3. Preparing for new equipment
4. Training user personnel

Question 5

• Assign people to deal with the problems associated with the process

Answer 5

1. Assigning system personnel

Question 6

• Plan periodic meetings between user and system personnel for the implementation to discuss problems being faced.

Answer 6

2. Structuring user relationship

Question 7

• New equipment means more complexity.

Answer 7

Preparing for new equipment

Question 8

For new equipment, what are the additional areas of concern?

Answer 8

• Structuring a relationship with the equipment vendor. (Aftersales)
• Preparing a physical site for installation and use of new equipment. (Ocular Visit)
• Installation of new equipment and removing old equipment.
• Training personnel to use the new equipment.

Question 9

Structuring a relationship with the equipment vendor.

Answer 9

Aftersales

Question 10

Preparing a physical site for installation and use of new equipment.

Answer 10

Ocular visit

Question 11

• Formal training of user personnel in the operation of the new system.

Answer 11

Training user personnel

Question 12

The success or failure of well-designed and technically elegant systems can depend on the way they are operated and used. That’s why ——— is a must

Answer 12

Training

Question 13

The training program should:

Answer 13

1. Inform the user about the system in general
2. Inform the user about specific operation of the system
3. Give the user some practice in operating the system
4. Provide opportunities for user feedback.
5. Provide ample opportunity to adjust to the new system.
6. Provide answers to the queries raised by the employees.
7. Generate a feeling among employees that the new system is “their” system.

Question 14

In training, personnel in the system must know these in detail:

Answer 14

What their roles will be
How they can use the system
What the system will or will not do.

Question 15

enables employees to do their own problem-solving.

Answer 15

User Training

Question 16

• Also known as end-user training

Answer 16

User Training

Question 17

Allows end users to deal with the operation of the system itself.

Answer 17

User Training

Question 18

Involves basic operations, basic troubleshooting, and determining the problem cause (equipment or software)

Answer 18

User Training

Question 19

User Training involves three basic components:

Answer 19

basic operations
Basic troubleshooting
Determining the problem cause(equipment or software)

Question 20

Two Types of Training Methods

Answer 20

Instructor-led Training
Self-Paced Training

Question 21

It involves both trainers and trainees, who have to meet at the same time, but not necessarily at the same place. The training session could be one-on-one or collaborative.

Answer 21

Instructor-led Training

Question 22

It involves both trainers and trainees, who do not need to meet at the same place or at the same time. The trainees learn the skills themselves by accessing the courses at their own convenience.

Answer 22

Self-Paced Training

Question 23

Two Types of Instructor-Led Training

Answer 23

Virtual Classroom
Normal Classroom

Question 24

Two Types of Self-Paced Training

Answer 24

Multimedia Training
Web-based Training