M4S1 System Administration and Training👩🏻💻 - Implementation and Training Flashcards
All about the adaptation/integration/implementation of a new system in operation
System Administration and Training👩🏻💻
During _________________, planning plays a decisive factor in determining the ultimate success or failure of the system.
Implementation
plays a decisive factor in determining the ultimate success or failure of the system.
planning
During implementation - Due attention should be paid to:
1. Assigning system personnel
2. Structuring user relationship
3. Preparing for new equipment
4. Training user personnel
- Assign people to deal with the problems associated with the process
- Assigning system personnel
- Plan periodic meetings between user and system personnel for the implementation to discuss problems being faced.
2. Structuring user relationship
- New equipment means more complexity.
Preparing for new equipment
For new equipment, what are the additional areas of concern?
- Structuring a relationship with the equipment vendor. (Aftersales)
- Preparing a physical site for installation and use of new equipment. (Ocular Visit)
- Installation of new equipment and removing old equipment.
- Training personnel to use the new equipment.
Structuring a relationship with the equipment vendor.
Aftersales
Preparing a physical site for installation and use of new equipment.
Ocular visit
- Formal training of user personnel in the operation of the new system.
Training user personnel
The success or failure of well-designed and technically elegant systems can depend on the way they are operated and used. That’s why ——— is a must
Training
The training program should:
- Inform the user about the system in general
- Inform the user about specific operation of the system
- Give the user some practice in operating the system
- Provide opportunities for user feedback.
- Provide ample opportunity to adjust to the new system.
- Provide answers to the queries raised by the employees.
- Generate a feeling among employees that the new system is “their” system.
In training, personnel in the system must know these in detail:
What their roles will be
How they can use the system
What the system will or will not do.
enables employees to do their own problem-solving.
User Training
- Also known as end-user training
User Training
Allows end users to deal with the operation of the system itself.
User Training
Involves basic operations, basic troubleshooting, and determining the problem cause (equipment or software)
User Training
User Training involves three basic components:
basic operations
Basic troubleshooting
Determining the problem cause(equipment or software)
Two Types of Training Methods
Instructor-led Training
Self-Paced Training
It involves both trainers and trainees, who have to meet at the same time, but not necessarily at the same place. The training session could be one-on-one or collaborative.
Instructor-led Training
It involves both trainers and trainees, who do not need to meet at the same place or at the same time. The trainees learn the skills themselves by accessing the courses at their own convenience.
Self-Paced Training
Two Types of Instructor-Led Training
Virtual Classroom
Normal Classroom
Two Types of Self-Paced Training
Multimedia Training
Web-based Training
