Lo3 3.2 Tools that enhance voice, choice, and control

Question 1

Communication charts: what are they?

Answer 1

These are used for individuals who do not use words to communicate .

Question 2

Communication charts: what are the four different headings of a communication chart?

Answer 2

1. What is happening
2. What the person does
3. What this is thought to mean
4. What should staff do?

Question 3

Communication charts: what is meant by what is happening?

Answer 3

Describe the circumstance

Question 4

Communication charts: what does it mean by
‘what does the person mean?’

Answer 4

clear describes the persons behaviour

Question 5

Communication charts: what does it mean by:
‘what this is though to mean?’

Answer 5

best guess at it’s meaning from the individuals behaviour.

Question 6

Communication charts: what is meant by ‘what does staff do?’

Answer 6

how staff should respond

Question 7

Decision-making charts (Or agreements): what is it?

Answer 7

Used by the professional to help the individual make their decisions, by using 3 different questions.

Question 8

Decision-making charts (Or agreements): what are the 3 question professionals will use to support individuals?

Answer 8

1. Important decisions in my life
2. How must I be involved?
3. Who makes the final decision?

Question 9

Decision-making charts (Or agreements): what does this allow?

Answer 9

more choice and control

Question 10

Building effective relationships with individuals: what are the ways to build trust?

Answer 10

1. Talking with them
   (or communicating in their preferred way).
2. Meeting their needs and wants
3. Treating individuals with dignity, compassion and respect

Question 11

Building effective relationships with individuals: what will happen once trust has been built?

Answer 11

a more effective relationship will be built, which improves the person-centred care.