Liza Screenshots Flashcards
You want to add additional fields to the form. What would you click?
-Context menu - Configure - Form Layout
-Context menu - Configure - Form Design
Which of the attributes can be managed using System Properties - Basic configuration UI16?
-Browser tab title
-Heather background color
-Banner Image
-System Date Format
You need to determine a tool which can graphically display infrastructure configuration item (CI) and its relationship with other configuration item (CI). Which tool should you use?
Dependency view
A table can have one to many relationships. What are some examples of a table having one-to-many relationships with regard to the Service Catalog?
-One request can have multiple requested items
-One requested item can have multiple approvals
-One Requested Item can have many Catalog Tasks
As a ServiceNow Admin, you need to configure a form so an employee could order mobile phone and select the standard accessory options to purchase with it. The standard options are: mobile stand, screen protector, mobile charger. What approach should you take?
-Create a Catalog Item for the mobile phone, and a variable set to the form **for the accessories.
-Create one Catalog Item for each: mobile stand, screen protector and mobile charger.
Which of the workflows are included in ServiceNow platform as plug-and-play application which can be used from workflows to build your own workflow?
-Customer Workflows
-Employee Workflows
-IT Workflows
As a System Administrator you want to update multiple records at one time. Which feature should you use?
-List Editor
-Update field action
As a ServiceNow Administrator you need to define the users who shouldn’t be allowed to write articles to the knowledge base record. Which tab should you use?
Cannot Contribute
You want to perform global search in ServiceNow. Which section of ServiceNow UI would you find?
Banner frame
Which is the correct order of the steps to import new data into ServiceNow from a spreadsheet?
Load Data, Create Transform Map, Run Transform
Which are considered as best practices regarding groups/roles/users?
Users should be added to groups
Roles should be assigned to groups
What does metric do with respect to ServiceNow reporting?
To measure and evaluate the potential of IT service management processes
Categories in the knowledge base, by default, can be created and edited by which knowledge workers?
Knowledge contributors
Knowledge managers
What is the object name for a rule which is specific to major incident field and incident table when access control rules are applied to incident table?
incident.major_incident
You need to appropriately map CMDB tables to your ServiceNow application data. Which ServiceNow resource framework should you use?
Common Service Data Model (CSDM)
Define Notification in ServiceNow!
Alerting tool for users with respect to relevant events have occurred
Which are the authentication methods supported in ServiceNow?
LDAP
Local Database
SSO
How can you move workflows between instances?
Workflows can be moved using update sets
A scrum master wants following data quality measures to be added:
– Description should be mandatory field for all records
– Change Request numbers should be read only for all users
Which policy type should you use to meet this requirement?
Data Policy
As a System Administrator, what should you use to frequently move customizations from one instance to another?
Update Set
Which utility should you use to orchestrate and automate business processes acr services with non-technical users ?
Flow Designer
Which platform capability allows ServiceNow to understand user statements?
Natural Language Understanding (NLU)
Which of the database objects does Access Control rules provide access for security?
For table, column and row
A product owner is responsible for Development assignment group, each group has 7 team members. The team members reported that they are working on several tasks but the product owner is unable to see any tasks on the Service Desk > My Group Work List. What could be the root cause of the above scenario.
. Product owner does not have the itil role
What are the security modules used by System Administrator?
System Security –> Access Control (ACL)
System Security –> High Security Settings
System Properties –> Security
