Liza Screenshots

Question 1

You want to add additional fields to the form. What would you click?

Answer 1

-Context menu - Configure - Form Layout
-Context menu - Configure - Form Design

Question 2

Which of the attributes can be managed using System Properties - Basic configuration UI16?

Answer 2

-Browser tab title
-Heather background color
-Banner Image
-System Date Format

Question 3

You need to determine a tool which can graphically display infrastructure configuration item (CI) and its relationship with other configuration item (CI). Which tool should you use?

Answer 3

Dependency view

Question 4

A table can have one to many relationships. What are some examples of a table having one-to-many relationships with regard to the Service Catalog?

Answer 4

-One request can have multiple requested items
-One requested item can have multiple approvals
-One Requested Item can have many Catalog Tasks

Question 5

As a ServiceNow Admin, you need to configure a form so an employee could order mobile phone and select the standard accessory options to purchase with it. The standard options are: mobile stand, screen protector, mobile charger. What approach should you take?

Answer 5

-Create a Catalog Item for the mobile phone, and a variable set to the form **for the accessories.
-Create one Catalog Item for each: mobile stand, screen protector and mobile charger.

Question 6

Which of the workflows are included in ServiceNow platform as plug-and-play application which can be used from workflows to build your own workflow?

Answer 6

-Customer Workflows
-Employee Workflows
-IT Workflows

Question 7

As a System Administrator you want to update multiple records at one time. Which feature should you use?

Answer 7

-List Editor
-Update field action

Question 8

As a ServiceNow Administrator you need to define the users who shouldn’t be allowed to write articles to the knowledge base record. Which tab should you use?

Answer 8

Cannot Contribute

Question 9

You want to perform global search in ServiceNow. Which section of ServiceNow UI would you find?

Answer 9

Banner frame

Question 10

Which is the correct order of the steps to import new data into ServiceNow from a spreadsheet?

Answer 10

Load Data, Create Transform Map, Run Transform

Question 11

Which are considered as best practices regarding groups/roles/users?

Answer 11

Users should be added to groups
Roles should be assigned to groups

Question 12

What does metric do with respect to ServiceNow reporting?

Answer 12

To measure and evaluate the potential of IT service management processes

Question 13

Categories in the knowledge base, by default, can be created and edited by which knowledge workers?

Answer 13

Knowledge contributors
Knowledge managers

Question 14

What is the object name for a rule which is specific to major incident field and incident table when access control rules are applied to incident table?

Answer 14

incident.major_incident

Question 15

You need to appropriately map CMDB tables to your ServiceNow application data. Which ServiceNow resource framework should you use?

Answer 15

Common Service Data Model (CSDM)

Question 16

Define Notification in ServiceNow!

Answer 16

Alerting tool for users with respect to relevant events have occurred

Question 17

Which are the authentication methods supported in ServiceNow?

Answer 17

LDAP
Local Database
SSO

Question 18

How can you move workflows between instances?

Answer 18

Workflows can be moved using update sets

Question 19

A scrum master wants following data quality measures to be added:
– Description should be mandatory field for all records
– Change Request numbers should be read only for all users
Which policy type should you use to meet this requirement?

Answer 19

Data Policy

Question 20

As a System Administrator, what should you use to frequently move customizations from one instance to another?

Answer 20

Update Set

Question 21

Which utility should you use to orchestrate and automate business processes acr services with non-technical users ?

Answer 21

Flow Designer

Question 22

Which platform capability allows ServiceNow to understand user statements?

Answer 22

Natural Language Understanding (NLU)

Question 23

Which of the database objects does Access Control rules provide access for security?

Answer 23

For table, column and row

Question 24

A product owner is responsible for Development assignment group, each group has 7 team members. The team members reported that they are working on several tasks but the product owner is unable to see any tasks on the Service Desk > My Group Work List. What could be the root cause of the above scenario.

Answer 24

. Product owner does not have the itil role

Question 25

What are the security modules used by System Administrator?

Answer 25

System Security –> Access Control (ACL)
System Security –> High Security Settings
System Properties –> Security