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CSA > ExamTopics > Flashcards

ExamTopics Flashcards

1
Q

What applies to a set of fields when they are coalesced during an import?

A

If a match is found using the coalesce fields, the existing record is updated with the information being imported

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2
Q

The display sequence is controlled in a Service Catalog Item using what?

A

The Order field in the Variable form

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3
Q

Reports can be created from which two different places in the platform?

A

-View / Run module
-List column heading

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4
Q

Knowledge Base Search results can be sorted by what? (List three.)

A

Relevancy
Last updated
Views

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5
Q

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A

REQ (Number)>RITM (Number)>TASK (Number)

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6
Q

Which term refers to application menus and modules which you may want to access quickly and often?

A

Favorite

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7
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A

A request

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8
Q

From the User menu, which actions can a user select? (At least the most important three.)

A

Impersonate user
Elevate role
Log out
Printer friendly version
Profile
Preferences

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9
Q

Buttons, form links, and context menu items are all examples of what type of functionality?

A

UI Action

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10
Q

Which statement is true of Service Catalog Items in relation to the Service Catalog?

A

Service Catalog Items are the building blocks of the Service Catalog.

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11
Q

Table Access Control rules are processed in the following order:

A

table name, parent table name, any table name (wildcard)

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12
Q

What is the platform name for the User table?

A

sys_user

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13
Q

A REQ number in the Service Catalog represents`¦

A

the order number.

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14
Q

Which would NOT appear in the History section of the Application Navigator?

A

UI pages and other non-standard interfaces not tracked

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15
Q

Which is a recommendation from ServiceNow about Update Sets?

A

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

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16
Q

What is used to initiate a flow?

A

A trigger

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17
Q

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A

Service Catalog variables are global by default

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18
Q

What actions can be displayed by Column Context Menus?

A

It displays actions such as creating quick reports, configuring the list, and exporting data

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19
Q

Which two ServiceNow products can be used to discover and populate the CMDB?

A

Discovery
IntegrationHub ETL

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20
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A

Mapping fields using a Field Map

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21
Q

Describe the content of the Configuration Management Database (CMDB)!

A

The CMDB contains data about tangible and intangible business assets

22
Q

In what order should filter elements be specified?

A

Field, Operator, then Value

23
Q

Which are the four types of client scripts supported in ServiceNow?

A

onSubmit
onLoad
onCellEdit
onChange

24
Q

Which type of tables may be extended by other tables, but do not extend another table?

A

Base Tables

25
Q

Describe the purpose of an Order Guide!

A

Order Guide provide the ability to order multiple, related items as one request

26
Q

Which tool is used to have conversations with logged-in users in real-time?

A

Connect Chat

27
Q

Which four concepts are associated with the ServiceNow CMDB?

A

Service Processes
Tables and Fields
A Database
The Dependency View

28
Q

What is a formatter?

A

A formatter is a form element used to display information that is not a field in the record

29
Q

When searching using the App Navigator search field, what can be returned?

A

Favorites, Names of Applications and Modules

30
Q

Which technique is used to get information from a series of referenced fields from different tables?

A

Dot-Walking

31
Q

What is a schema map?

A

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

32
Q

Describe the purpose of an Update Set!

A

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

33
Q

What is the function of user impersonation?

A

Testing and visibility

34
Q

What information does the System Dictionary contain?

A

The definition for each table and column

35
Q

When working on a form, what is the difference between Insert and Update operations?

A

Insert creates a new record and Update saves changes, both exit the form

36
Q

How is the Event Log different from the Event Registry?

A

Event Log contains generated Events, the Event Registry is a table of Event definitions

37
Q

What is a Dictionary Override?

A

A Dictionary Override sets field properties in extended tables

38
Q

Which group of permissions is used to control Application and Module access?

A

Roles

39
Q

What is a Record Producer?

A

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

40
Q

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A

They direct the user to a record producer

41
Q

What is the Import Set Table?

A

A staging area for imported records

42
Q

What is a characteristic of importing data into ServiceNow?

A

An existing Transform Map can be used multiple times on the same import set

43
Q

What module in the Service Catalog application does an Administrator access to begin creating a new item?

A

Maintain Items

44
Q

What allows a user to edit field values in a list without opening the form?

A

List Editor

45
Q

Which three Variable Types can be added to a Service Catalog Item?

A

Multiple Choice, Select Box, and Checkbox

46
Q

The baseline Service Catalog homepage contains links to which components?

A

Record Producers, Order Guides, and Catalog Items

47
Q

What happens when a new table is created by extending another table?

A

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

48
Q

Where can Admins check which release is running on an ServiceNow instance?

A

Stats module

49
Q

A knowledge article must be which state to display to a user?

A

Published

50
Q

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A

Virtual Agent

CSA (5 decks)

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