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ExamTopics Flashcards

1
Q

What applies to a set of fields when they are coalesced during an import?

A

If a match is found using the coalesce fields, the existing record is updated with the information being imported

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2
Q

The display sequence is controlled in a Service Catalog Item using what?

A

The Order field in the Variable form

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3
Q

Reports can be created from which two different places in the platform?

A

-View / Run module
-List column heading

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4
Q

Knowledge Base Search results can be sorted by what? (List three.)

A

Relevancy
Last updated
Views

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5
Q

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A

REQ (Number)>RITM (Number)>TASK (Number)

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6
Q

Which term refers to application menus and modules which you may want to access quickly and often?

A

Favorite

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7
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A

A request

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8
Q

From the User menu, which actions can a user select? (At least the most important three.)

A

Impersonate user
Elevate role
Log out
Printer friendly version
Profile
Preferences

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9
Q

Buttons, form links, and context menu items are all examples of what type of functionality?

A

UI Action

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10
Q

Which statement is true of Service Catalog Items in relation to the Service Catalog?

A

Service Catalog Items are the building blocks of the Service Catalog.

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11
Q

Table Access Control rules are processed in the following order:

A

table name, parent table name, any table name (wildcard)

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12
Q

What is the platform name for the User table?

A

sys_user

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13
Q

A REQ number in the Service Catalog represents`¦

A

the order number.

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14
Q

Which would NOT appear in the History section of the Application Navigator?

A

UI pages and other non-standard interfaces not tracked

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15
Q

Which is a recommendation from ServiceNow about Update Sets?

A

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

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16
Q

What is used to initiate a flow?

A

A trigger

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17
Q

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A

Service Catalog variables are global by default

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18
Q

What actions can be displayed by Column Context Menus?

A

It displays actions such as creating quick reports, configuring the list, and exporting data

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19
Q

Which two ServiceNow products can be used to discover and populate the CMDB?

A

Discovery
IntegrationHub ETL

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20
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A

Mapping fields using a Field Map

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21
Q

Describe the content of the Configuration Management Database (CMDB)!

A

The CMDB contains data about tangible and intangible business assets

22
Q

In what order should filter elements be specified?

A

Field, Operator, then Value

23
Q

Which are the four types of client scripts supported in ServiceNow?

A

onSubmit
onLoad
onCellEdit
onChange

24
Q

Which type of tables may be extended by other tables, but do not extend another table?

A

Base Tables

25
Describe the purpose of an Order Guide!
Order Guide provide the ability to order multiple, related items as one request
26
Which tool is used to have conversations with logged-in users in real-time?
Connect Chat
27
Which four concepts are associated with the ServiceNow CMDB?
Service Processes Tables and Fields A Database The Dependency View
28
What is a formatter?
A formatter is a form element used to display information that is not a field in the record
29
When searching using the App Navigator search field, what can be returned?
Favorites, Names of Applications and Modules
30
Which technique is used to get information from a series of referenced fields from different tables?
Dot-Walking
31
What is a schema map?
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
32
Describe the purpose of an Update Set!
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
33
What is the function of user impersonation?
Testing and visibility
34
What information does the System Dictionary contain?
The definition for each table and column
35
When working on a form, what is the difference between Insert and Update operations?
Insert creates a new record and Update saves changes, both exit the form
36
How is the Event Log different from the Event Registry?
Event Log contains generated Events, the Event Registry is a table of Event definitions
37
What is a Dictionary Override?
A Dictionary Override sets field properties in extended tables
38
Which group of permissions is used to control Application and Module access?
Roles
39
What is a Record Producer?
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
40
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
They direct the user to a record producer
41
What is the Import Set Table?
A staging area for imported records
42
What is a characteristic of importing data into ServiceNow?
An existing Transform Map can be used multiple times on the same import set
43
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Maintain Items
44
What allows a user to edit field values in a list without opening the form?
List Editor
45
Which three Variable Types can be added to a Service Catalog Item?
Multiple Choice, Select Box, and Checkbox
46
The baseline Service Catalog homepage contains links to which components?
Record Producers, Order Guides, and Catalog Items
47
What happens when a new table is created by extending another table?
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
48
Where can Admins check which release is running on an ServiceNow instance?
Stats module
49
A knowledge article must be which state to display to a user?
Published
50
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual Agent

CSA (5 decks)

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