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CSA > ExamTopics 2 > Flashcards

ExamTopics 2 Flashcards

1
Q

What is the purpose of a Related List?

A

To present related records

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2
Q

Describe the purpose of a Service Catalog flow!

A

A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups

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3
Q

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A

Task

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4
Q

Access Control rules may be defined with which permission requirements?

A

Roles
Conditional Expressions
Scripts

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5
Q

How do you make a list filter available to everyone?

A

Assign a name, set visibility, and save

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6
Q

What are used to categorize, flag, and locate records?

A

Tags

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7
Q

Which tool should be used to populate commonly used fields in a form?

A

Template

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8
Q

How is a group defined in ServiceNow?

A

A group is one record stored in the Group [sys_user_group] table

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9
Q

What is a role in ServiceNow?

A
  • A role is one record in the Role [sys_user_role] table
    -A role is a collection of permissions
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10
Q

What is a Notification?

A

A tool for alerting users that events that concern them have occurred

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11
Q

List the types of Visual Task Board!

A

Freeform, Flexible, Guided

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12
Q

What are two ways to generate an Event?

A

Server Sied script (e.g. Business Rule)
Workflow

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13
Q

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and
Problem [problem] tables?

A

Task [task]

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14
Q

Describe how data is organized in a table!

A

A column is one field and a record is one row

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15
Q

What is a sys_id?

A

Unique 32-character identifier that is assigned to every record

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16
Q

When creating a global custom table named abc, what is the table name that is automatically assigned by the platform?

A

u_abc

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17
Q

Access Control rules may provide access security for which database objects?

A

For a specific row, column, or table

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18
Q

What is the primary application used to load data into ServiceNow?

A

System Import Sets

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19
Q

Which tool is used for creating dependencies between configuration items in the CMDB?

A

CI Relationship Editor

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20
Q

What is the difference between a UI Policy and Data Policy?

A

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

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21
Q

Provide an accurate list of changes that are captured in an Update Set!

A

Changes made to: table, forms, views, and fields

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22
Q

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

A

spoke

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23
Q

Which protects applications by identifying and restricting access to available files and data?

A

Application Scope

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24
Q

Which statement describes Access Control rule evaluation correctly?

A

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

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25
Q

ServiceNow contains a resource which provides the following:
✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

A

Common Services Data Model (CSDM)

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26
Q

What do you need to do before you can use an Application-based trigger in your flow?

A

Activate application spoke, and plug-ins as needed

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27
Q

The ServiceNow platform includes which types of interfaces?

A

-Now Platformֲ® User Interfaces
-Service Portals
-Now Mobile Apps

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28
Q

What do you activate when you want to add applications or functionality within your development instance?

A

Plugin

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29
Q

What field contains a record’s 32-character, unique identifier?

A

sys_id

30
Q

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

A

Create Catalog Item and use the Not Available list to specify the Manager Group

31
Q

What icon do you use to change the label on a Favorite?

A

Pencil

32
Q

What needs to be specified, when creating a Business Rule?

A

Table
Timing
Conditions
Script to run

33
Q

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

A

Service Level Agreements

34
Q

What tool can ensure that tasks do not fall by the wayside by notifying users when tasks have been untouched for a predefined period of time?

A

Inactivity Monitors

35
Q

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

A

Mapping Assist

36
Q

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A

Knowledge

37
Q

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

A

Have them use the gear icon to set the employee’s time zone.

38
Q

When testing a catalog item, having a manager approval flows, which best practices would you follow?

A

Make sure the latest flows are activated.
Impersonate the requester to ensure the form works.
Make sure the requester’s user record has a manager specified.

39
Q

What is a no-code approach to control the mandatory or read-only state of a form field?

A

UI policy

40
Q

What is specified in an Access Control rule?

A

Object and Operation being secured; Permissions required to access the object

41
Q

What do you call any component that needs to be managed in order to deliver services?

A

Configuration item

42
Q

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

A

Add the Department Manager group to the catalog item’s user criteria

43
Q

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
✑ Incidents where the state is Closed
✑ Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

A

Define the first condition; click AND button; define second condition; click Run

44
Q

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
✑ For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

A

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs

45
Q

What type of field allows you to look up values from one other table?

A

Reference

46
Q

When moving multiple update sets at one time, what might you do to facilitate the move?

A

Batch

47
Q

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

A

Log out and back in

48
Q

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A

Flow Designer

49
Q

What are the steps for applying an update set to an instance?

A

Retrieve, Preview, Commit

50
Q

What would you do, on a list, if you wanted to show the records in groups, based on the column category?

A

-On the title bar, click the context menu and select Group By. – Select Category
-Right-click the Category column name and select Group By

51
Q

Which collaboration tool is available from the banner, using the bubble icon?

A

Connect Chat

52
Q

Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?

A

CMDB

53
Q

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

A

Process user

54
Q

Which module would you use to customize your instances banner image, text and colors?

A

System Properties > Basic Configuration UI16

55
Q

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A

Impersonate the user

56
Q

What is a key difference between Reporting and Performance Analytics?

A

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

57
Q

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?

A

Show Choice List

58
Q

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A

System Notification > Email > Notifications

59
Q

When designing a flow, how do you reference data from a record, in that flow?

A

Drag the data pill onto the flow definition

60
Q

On the Reports page, what sections allow you to see which reports are visible to different audiences? (List four.)

A

Group, My Reports, Global, All

61
Q

Which tool is used to define relationships between fields in an import set table and a target table?

A

Transform Map

62
Q

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A

Virtual Agent

63
Q

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

A

Flows

64
Q

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

A

Many to Many

65
Q

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A

Before, After, Async, Display

66
Q

What are different types of Data Sources, which may be imported into ServiceNow? (List four.)

A

-Local Sources (i.e. XML, CSV, Excel)
-JDBC Connection
-Network Server
-LDAP Connection

67
Q

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

A

End impersonation

68
Q

What controls the publishing and retiring process for knowledge articles?

A

Workflows

69
Q

What type of query allows you to filter list data using normal words, instead of the condition builder?

A

Natural Language Query

70
Q

On a filter condition, which component is always a choice list?

A

Operator

71
Q

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

A

User has read role, but not the write role on the Inventory table

CSA (5 decks)

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