Listening Flashcards
Why Listening is Important
We spend more time listening to others than in any other type of communication.
• It is arguably just as important as speaking in terms of making relationships work.
Elements in the
Listening Process
Hearing Attending Understanding Responding Remembering
Hearing
the physiological dimension of listening
Listening
is a process that consists of five elements:
hearing, attending, understanding, responding, and remembering
Understanding
occurs when we make sense of a message
Responding
giving observable feedback to the speaker
Remembering
the ability to recall information
Types Of Ineffective Listening
Pseudolistening Stage-hogging Selective Listening Insulated Listening Defensive Listening Ambushing Insensitive Listening
Pseudolistening
an imitation of real listening; listener gives appearance of being attentive
Stage-hogging
try to turn the topic of conversations to themselves instead of showing interest in the speaker
Selective Listening
respond only to the parts of your remarks that interest them, rejecting everything else
Insulated Listening
instead of looking for something, these people avoid it
Defensive Listening
take others’ remarks as personal attacks
Ambushing
listen carefully to you, but only to collect information to attack what you say
Insensitive Listening
are not able to look beyond the words and behaviour to understand their hidden meanings
10 Reasons Why We Don’t Listen Better
- Message Overload
- Preoccupation
- Rapid Thought
- Effort
- External Noise
- Hearing Problems
- Faulty Assumptions
- Lack of Apparent Advantages
- Lack of Training
- Media Influences
Message Overload
The amount of speech most of us encounter every day makes careful listening to everything we hear impossible.
Preoccupation
When one is wrapped up in personal concerns that are more important than the messages others are sending
Rapid Thought
A person’s brain can process more information than he/she can speak, therefore leading to “spare time.”
Effort
Listening effectively is hard work.
External Noise
The physical world in which we live often presents distractions from the speaker.
Hearing Problems
Sometimes a person’s listening ability suffers from a physiological hearing problem.
Faulty Assumptions
Often we make incorrect assumptions that lead us to believe we’re listening attentively when quite the opposite is true.
Lack of Apparent Advantages
It often appears that we have more to gain by speaking than by listening.
